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Go Back   GSM-Forum > GSM & CDMA Phones / Tablets Software & Hardware Area > Alcatel > Alcatel TCL Phones and New Models

Alcatel TCL Phones and New Models OT, OH & E series, and all new TCL and Alcatel Models which are not listed in upper sections.

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Old 12-17-2014, 00:13   #1 (permalink)
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Exclamation *** Software Errors / Dead phones - READ THIS FIRST !!! ***


Hello all,

in order to keep this section clean, this is the starting point that will (in most cases),
fix your problem, and stop repeatedly asked question, like :

- How to reset my blocked counter ?
- I have a dead phone/tablet, what to do first ?
- My phone doesn't power on, what to do ?
- Please, I need firmware for OT-XXXX Model !

Now, for beginning, some explanation :
Alcatel (TCL) already thought about many user problems that can arise,
like screwed android system (ROM), dead phones, etc,
and gave a solution for fixing most common errors, mentioned above,
called ONE TOUCH UPGRADE a.k.a. O.T.U.

All you need to do is check your model, sometimes you can use model written on sticker,
like ot-985, or M'Pop (ot-5020) etc. (If it's branded model like IDEA Aurus - it's ot-985N),
and download corresponding One Touch Upgrade tool, via "googling" for that model,
or via search on official (or country-dependant) Alcatel site - EXAMPLE for OT-985

Now, after you downloaded and installed OTU, charge your battery,
use classic micro-usb cable and revive your phone, by following what OTU says.

OTU will install drivers, and after you plug your powered off phone,
it will found new hardware (Virtual USB COM Port), so it may give error at first try,
just simply repeat process, it will do it's job, and (hopefully), bring it back to life.


Some nice things that OTU will do for you : (all of them at once)

- It WILL bring your phone back to life (if software problem)
- It WILL FULLY RESET ALL User Data !!!
- It WILL Return Phone to Stock state, in case you used custom rom.
- It WILL Remove User/PIN/Pattern Lock
- It WILL reset unlock codes counter (too many tries)

- It WILL NOT remove GOOGLE ACCOUNT / FRP LOCK !


I hope all is clear now, regarding this case.
Posts containing mentioned requests for ROM's can be posted just and ONLY
in case you have ALREADY tried things from this post,
else it will be deleted / moved to trash.

This thread will also contain successful done phones via this method, to eliminate
the forum space / confusion.

wish you luck with dead phones,

b.r.
Alex

Last edited by Brka; 10-10-2019 at 22:08. Reason: fixed info
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Old 04-10-2019, 20:55   #2 (permalink)
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OTU Updater (Alcatel Mobile Upgrade) works only for retail PID phones

Example of STOCK/RETAIL PID : OT 5033D-2CALEG1
If letters marked in red are other than AL, it's branded phone
and in most cases update don't work.

Actual latest version : v5.5.8
Download link: Mobile_Upgrade_S_Gotu2_v5.5.8_Setup

Previous version : v5.5.7
Download link: Mobile_Upgrade_S_Gotu2_v5.5.7_Setup

Previous version : v5.5.3
Download link: Mobile_Upgrade_S_Gotu2_v5.5.3_Setup

Previous version : v5.4.4
Download link: Mobile_Upgrade_S_Gotu2_v5.4.4_Setup



4002
4003
4008
4009
4009K
4013
4014D
4014
4015
4016
4017
4018
4022
4023A
4023B
4027
4028
4032
4033L
4034
4035
4035Y
4036
4037
4118A
4136E
4055
4047
4049
5006
5007
5008
5009
5010
5011
5012
5015
5015D
5016
5017
5116
5025
5026
5028
5029
5032W
5032O
5033
5034
5038
5044
5044_GO
5044_N
5044RG
5041D
5045
5046
5047
5048
5049
5052
5052W
5058
5059
5059Z
5060
5061
5080
5085
5085C
5085G
5085O
5086
5090
5095
5099
5116
5128
5133
5138
5148
5152
5159
5186
562
6037
6058
6060
7054T
7070
7071
8030
8050
8051
8052
8053
8054
8055
8056
8057
8058
8059
8062
8063
8067
8068
8069
8070
8071
8072
8077
8078
8079
8080
8082
8084
8088Q
8088X
8167
8262
9002
9003
9005
9008
9009
9010
9011
9013
9015
9025
9026
9027
9027G
9027W
9029G
9029W
9029Z
9032
9033

9108
9203
A460T
A466T
D819
D820
FL02
FL03
i211
i212
i213
i215
i216
i220
i221
MTC975
MTC972

ot 4007
ot 4011
ot 4030
ot 4033
ot 5020
ot 5036
ot 5037
ot 6012
ot 6030
ot 6032
ot 6040
ot 6043
ot 7024
ot 7040
======
ot 7041
ot 7042
ot 7045
ot 7047
ot 8020

--- 9032, 9033 Models are added in latest, v5.5.8
--- 7041-8020 Models are removed in latest v5.5.8, use older version
======
ot P310
ot P320
ot P321
ot P323
T30

---P32x and T30 models are removed from latest version of Mobile Upgrade, use v5.4.4 if you have that model.





Models in Bold letters/numbers are new models from v5.4.4 (updated).

This is Updater for MTK based devices. Exists another type of updater for Qualcomm devices.
Next post is about it, and supported models.


Check PID, and if you have RETAIL PID - try to do update.

b.r.
Alex
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Please DO NOT send me PM's for help, You can ask for help on forum
Do not post THANKS posts - use thanks button !
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Last edited by Brka; 07-13-2021 at 22:30. Reason: added new version, models listed
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Old 10-10-2019, 23:16   #3 (permalink)
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Brka's Avatar
 
Join Date: Jun 1999
Location: Serbia
Age: 45
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OTU Updater (Alcatel Mobile Upgrade) works only for retail PID phones

Example of STOCK/RETAIL PID : OT 5033D-2CALEG1
If letters marked in red are other than AL, it's branded phone
and in most cases update don't work.

Actual latest version : v5.2.7
Download link: Mobile_Upgrade_Q_5.2.7_Setup

Previous version : v5.2.6
Download link: Mobile_Upgrade_Q_5.2.6_Setup



5050
6034
6035R
6036
6050
M812
7055
7030
7031
7050
6014
6016
P330
P350
P353
5042
7043
7044
7048
4045
6039
P360
VF1497
9021A
6045
T500L
9007T
9006W
5065
5054
9007
9007X EE
9022
9022S
VF1397
M823F
6055
6055A
6070
6070H
5056
5051
9015W
VFD900
9001X
9001D
9001I
5098S
VF1400
9030G
9030Q
5048
5057
9015B
6076S
4044
4044L
9024W
9024O
5039
5053
5153




This is Updater for Qualcomm based devices.

Check PID, and if you have RETAIL PID - try to do update.

b.r.
Alex
__________________
Always press THANKS button if my post was helpful!
Please DO NOT send me PM's for help, You can ask for help on forum
Do not post THANKS posts - use thanks button !
ALWAYS use SEARCH button before posting!

Last edited by Brka; 06-30-2020 at 01:30. Reason: updated link, updated models etc.
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