Dreambox-usb device not recognized

[Burebista]

Hello,
I've got problems with my dreambox
I bought it from it's first release in 2007 I used it with SE activation(also for w395 aid 004) and 2 days ago I activated my dreambox for octopus software.
I used it to unlock several p920 and one E900 in this time and all was OK till this morning when sudenlly the box stop responding
I'm not changing it's port because it always stay conected on a single port but when I powered on the pc the led from the box won't power on;
I reconnect it and I get "usb device not recognized".
I also tried other port and other pc but the problem still is the same
Product Suporters or any other person wich encountered this can You help me to solve this?
Is it possible to be the problem from quartz?
I encountered in my microbox and worked after I replaced it.
Thanks!

PS

problem is not from crystal quartz because I've just replace it and I get the same problem

[GSM_Support]

@ Burebista,

I reconnect it and I get "usb device not recognized".

Means that the box has hardware malfunctions.
More likely that DreamBox was damaged because it was always connected your PC, as it is signed in your post:

I'm not changing it's port because it always stay conected on a single port but when I powered on the pc the led from the box won't power on;

As it was purchased in the 2007 it's warranty cover has already expired. In such case we can suggest you to use Loyalty program. For more detailed information about it, please contact support team via e-mail support[at]dreambox.hk

Best Regards
GSMServer team

[MANOLE]

I just had a talk with user Burebista and I have few questions if is possible.

1. His hardware repair knowledge is medium, he can try to repair his box by himself.
Can you provide him in private more information like schematic of the box
and few hints what need to change on the box pcb ?

2. If he do not success to repair by himself his box and if he buy from any reseller
new dream box, can you activate this new box as octopus for free ?
Please consider that he just bought this activation 2 days ago for this faulty box.

BR,
Manole

[Burebista]

I need the diagram schematic if is possible because the IC's are scrapped and I have any idea about the types and what is doing
And regarding the activation that I just made(about two days ago) like in upper post was asked:can it be merged with a new box if this can't be repaired?
Also on it I have and se activations like I mentioned in first post.
Thanks!

[Burebista]

Also the support was bought for it about two months ago


but this I think that can be checked without problems by it's serial.
Regards!

[MANOLE]

Just to mention, you are a loyal gsmserver products customer, bought few days ago
from our Romanian web shop ASCOGSM medusa box

BR,
Manole

[Burebista]

@supporters,
I've just ordered now an new Dreambox SE second edition and I'll receive it tomorrow or Saturday.
I just wanna know if the octopus activation that I made on my old Dreambox can be merged to this new one or I have to buy another one, and if the SE is with neptune activated like I read here.
Thanks!

[mobiplusgsm]

lol,
so You've bought new box;
i think i won't activate my dreambox for octopus or any other
mine it's with original siemens function and no more

[Burebista]

Originally Posted by mobiplusgsm

so You've bought new box;

Yes I bought new box and I also bought another activation for Octopus;
I've wait several days after I sent mail to support but I didn't get any answer from them. I sent mail to support[at]dreambox.hk and techsupport[at]gsmserver.com with details of what I encountered.

Originally Posted by GSM_Support

In such case we can suggest you to use Loyalty program. For more detailed information about it, please contact support team via e-mail support[at]dreambox.hk

[idrisbigdaddy]

i av the same Dreambox-usb device not recognized