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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > PolarBox 3


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Old 04-26-2012, 17:13   #1 (permalink)
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Huawei u8500 can“t unlock [SOLVED WITH V293]


Huawei can“t unlock.

when box reads second bootloader it says: "replug usb cable, wait 10 seconds and press OK" and when I go it looks "can“t unlock....".
Any idea?

I have credits in my account.
THX
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Old 04-26-2012, 17:50   #2 (permalink)
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post full log plz and polar suite version u use


Br
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Old 04-26-2012, 18:34   #3 (permalink)
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log

here is log.
I hope it was usefull.
THX
Attached Images
File Type: jpg 1.jpg (126.7 KB, 116 views)
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Old 04-26-2012, 19:29   #4 (permalink)
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u get this error when u tryed to connect phone or when u tryed to unlock it ?


Br
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Old 04-26-2012, 19:33   #5 (permalink)
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when I try to unlock.

It display before that message: "replug usb, wait 10 seconds and press OK". After that you can look the screen capture I upload.
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Old 04-27-2012, 10:43   #6 (permalink)
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Quote:
Originally Posted by immc805801 View Post
when I try to unlock.

It display before that message: "replug usb, wait 10 seconds and press OK". After that you can look the screen capture I upload.
Hi,

Yes, after see this message you must unplug phone, and replug again.
After do this, you must wait till new comports be created in windows again.

We put 10 seconds, but there is computers more slow, so if this is your case wait till you see comports created, you can open window of devices, this will help you.

Be sure you have all drivers installed, because too is possible that windows ask for drivers for this comports (in this case, you have all drivers inside polar support, or too you can install HUAWEI PC-SUITE that usually comes with phone)

With best regards,
\W3nd|g0
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Old 04-27-2012, 18:44   #7 (permalink)
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i unplug usb cable, i replug again, i wait 5 minutes, click ok, and error!
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Old 04-30-2012, 15:36   #8 (permalink)
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Hi friend,

I see you are from Spain.
You still having in hands this phone ??
In affirmative case, can you contact me via TEAMVIEWER ??
Will take a look to your problem, my ID is 100.90962

With best regards,
\W3nd|g0
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Old 05-14-2012, 12:50   #9 (permalink)
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Connecting...
Model Selected : Huawei U-8500
Initializing.....
Setting Download Mode... Please Wait...
Initializing Phone....
Loading Data....
Sending Bootloader 1...
Sending Bootloader 2...
Initializing...
Searching SpLock Zone...
First Security data found...

Contacting With Server...Wait...

Credits Consumed : 1
Phone ID / Imei : 6A90256FE0F1EDB
Security area not found.

ERROR...Phone Not Unlocked...
4 creditos and phone not unloked
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Old 05-14-2012, 12:56   #10 (permalink)
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Model Selected : Huawei U-8500
Initializing.....
Setting Download Mode... Please Wait...
Initializing Phone....
Loading Data....
Sending Bootloader 1...
Sending Bootloader 2...
Initializing...
Searching SpLock Zone...
First Security data found...

Contacting With Server...Wait...

Credits Consumed : 1
Phone ID / Imei : 6A90256FE0F1EDB
Security area not found.

ERROR...Phone Not Unlocked...
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Old 05-14-2012, 12:59   #11 (permalink)
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Thx

Thanks anyway, but phone is take back to customer.
finally I“ve made it by code.
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Old 05-14-2012, 13:58   #12 (permalink)
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Quote:
Originally Posted by tabai_fr View Post
Model Selected : Huawei U-8500
Initializing.....
Setting Download Mode... Please Wait...
Initializing Phone....
Loading Data....
Sending Bootloader 1...
Sending Bootloader 2...
Initializing...
Searching SpLock Zone...
First Security data found...

Contacting With Server...Wait...

Credits Consumed : 1
Phone ID / Imei : 6A90256FE0F1EDB
Security area not found.

ERROR...Phone Not Unlocked...

Hi friend,

Are you trying with last polarbox version ?
Actually is v293 (cos v292 not unlocked all version of U8500)

Please, do this things ...

1) Donwload and install v293 and try again
2) After test, put me here FULL COMPLETE LOG of operation
3) Give me your SN and will refund credits wasted (send to my mail [email protected])

With best regards,
\W3nd|g0
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Old 05-14-2012, 13:58   #13 (permalink)
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Quote:
Originally Posted by immc805801 View Post
Thanks anyway, but phone is take back to customer.
finally I“ve made it by code.

This problem was with v292 or v293 ??

With best regards,
\W3nd|g0
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Old 05-14-2012, 15:55   #14 (permalink)
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this was with 2.92 version.
I can“t test with 2.93.

THX
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Old 05-14-2012, 16:45   #15 (permalink)
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Quote:
Originally Posted by immc805801 View Post
this was with 2.92 version.
I can“t test with 2.93.

THX

Ok, as i expected.
Listen, we fixed this same issue in version v293, cos i had one customer that had same problem, and we fixed and send beta (he unlocked)

For the next U8500, unlock with v293, you not will have any problem, not worry.

With best regards,
\W3nd|g0
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