Xt300 Boot FF.FF - GSM-Forum

Bruno Rafael · 05-21-2012, 20:33

Hello everyone!

which version of firmware should I use?
this unit there is the motorola android xt300, and is connected in boot mode (alt + USB Cable)
every 10 phones of those who come here nine died, only one worked ... and do not want to kill more phones ... what do you suggest me?

mcandre · 05-22-2012, 14:36

First of all update Scout to the latest version.
Then try to connect this phone in normal mode. You must know original firmware version before flashing.

GSM_Support · 05-22-2012, 16:22

@ Bruno Rafael,

First of all need to check what firmware version the phone/device has before performing any operation to it.
Then after original firmware version is known you can select what flash file to be used.

Best Regards
GSMServer team

Bruno Rafael · 05-22-2012, 18:18

this phone restart in logo.....

GSM_Support · 05-23-2012, 07:38

@ Bruno Rafael,

Check what information is signed at the sticker under the battery of the phone.

Best Regards
GSMServer team

Bruno Rafael · 05-23-2012, 15:12

TLAM219N FCC:IHDP56LQ3 XT300

IMEI xxxxxxxxxxx03 0K90 MSN:K90NQJ3RTB
ANATEL:1144-10-0502
WWQ7-334411A11
05/2011 W19

Bruno Rafael · 06-16-2012, 23:24

wating your replay dude!!!!

GSM_Support · 06-19-2012, 10:01

@ Bruno Rafael,

Do you know what had happened to the phone so it getting restart in the logo?

In most cases such issues can be resolved with the Master Reset/Wipe Data operations. But in some cases users are trying to update/flash some non-official firmware versions and it becomes almost impossible to restore phone to it's initial state without knowledge of what exactly had happened to the set.

Best Regards
GSMServer team

Bruno Rafael · 06-19-2012, 12:06

Quote:

Originally Posted by GSM_Support

@ Bruno Rafael,

Do you know what had happened to the phone so it getting restart in the logo?

In most cases such issues can be resolved with the Master Reset/Wipe Data operations. But in some cases users are trying to update/flash some non-official firmware versions and it becomes almost impossible to restore phone to it's initial state without knowledge of what exactly had happened to the set.

Best Regards
GSMServer team

The phone was working normally, and the client was using the internet of him, and suddenly he was hung up and tried restarting .... he did not apply any firmware that .. I'm waiting for your reply in order to apply the correct firmware and not permanently damage the phone not because there is currently no box to make repair or boot via test point in these model android!

GSM_Support · 06-19-2012, 12:29

@ Bruno Rafael,

Did you try to perform Master Reset operation already?
If no, perform following steps:
Hard reset through button combination:

Turn the power off, remove the battery out and put it back again.
Press and hold the Power and Camera buttons
When a message appears, release the Camera button
Press and hold the Volume Down key
Then it display a yellow exclamation mark
Select Factory Reset and press OK

Just wait until the reset process completed, the Motorola SPICE XT300 will then reboot.
And then it will restore back to its original factory default settings again.

After that post results here.

Best Regards
GSMServer team

mcandre · 06-19-2012, 13:09

So you say that the phone was bricked and you tried to revive it.

As far as I can see, you live in Brazil.
I would use this version: SESLA_U3_01.72.0 - this version if for Brazil region, it isn't locked and without operator customizations. This is the latest version available for Brazilian XT300.

These versions SESGC_U3_00.35.0, SESGC_U3_10.10.0 are for Chinese market.

Bruno Rafael · 06-19-2012, 18:27

Quote:

Originally Posted by GSM_Support

@ Bruno Rafael,

Did you try to perform Master Reset operation already?
If no, perform following steps:
Hard reset through button combination:

Turn the power off, remove the battery out and put it back again.
Press and hold the Power and Camera buttons
When a message appears, release the Camera button
Press and hold the Volume Down key
Then it display a yellow exclamation mark
Select Factory Reset and press OK

Just wait until the reset process completed, the Motorola SPICE XT300 will then reboot.
And then it will restore back to its original factory default settings again.

After that post results here.

Best Regards
GSMServer team

this phone has no camera button ......

@mcandre
I'll try

Bruno Rafael · 06-19-2012, 19:31

Phone is DEAD after flash Fail!!!!!!!!!

mcandre · 06-19-2012, 20:50

Okay, so where is the log?

Bruno Rafael · 06-19-2012, 23:55

Sorry .. but I was so angry that the log is not saved!

Now I hold the ALT key and put the usb cable and does not enter in boot mode ......

06-19-2012, 12:29	#10 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 37,001 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 81,009	@ Bruno Rafael, Did you try to perform Master Reset operation already? If no, perform following steps: Hard reset through button combination: Turn the power off, remove the battery out and put it back again. Press and hold the Power and Camera buttons When a message appears, release the Camera button Press and hold the Volume Down key Then it display a yellow exclamation mark Select Factory Reset and press OK Just wait until the reset process completed, the Motorola SPICE XT300 will then reboot. And then it will restore back to its original factory default settings again. After that post results here. Best Regards GSMServer team

06-19-2012, 13:09	#11 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 40 Posts: 11,879 Member: 239548 Status: Offline Thanks Meter: 2,787	So you say that the phone was bricked and you tried to revive it. As far as I can see, you live in Brazil. I would use this version: SESLA_U3_01.72.0 - this version if for Brazil region, it isn't locked and without operator customizations. This is the latest version available for Brazilian XT300. These versions SESGC_U3_00.35.0, SESGC_U3_10.10.0 are for Chinese market. Last edited by mcandre; 06-19-2012 at 13:16.

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05-22-2012, 14:36	#2 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 40 Posts: 11,879 Member: 239548 Status: Offline Thanks Meter: 2,787	First of all update Scout to the latest version. Then try to connect this phone in normal mode. You must know original firmware version before flashing.

05-22-2012, 16:22	#3 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 37,001 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 81,009	@ Bruno Rafael, First of all need to check what firmware version the phone/device has before performing any operation to it. Then after original firmware version is known you can select what flash file to be used. Best Regards GSMServer team

05-22-2012, 18:18	#4 (permalink)
Bruno Rafael No Life Poster Join Date: Feb 2008 Location: Brazil Age: 42 Posts: 1,320 Member: 700706 Status: Offline Sonork: 100.1590381 Thanks Meter: 208	this phone restart in logo.....

05-23-2012, 07:38	#5 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 37,001 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 81,009	@ Bruno Rafael, Check what information is signed at the sticker under the battery of the phone. Best Regards GSMServer team

05-23-2012, 15:12	#6 (permalink)
Bruno Rafael No Life Poster Join Date: Feb 2008 Location: Brazil Age: 42 Posts: 1,320 Member: 700706 Status: Offline Sonork: 100.1590381 Thanks Meter: 208	TLAM219N FCC:IHDP56LQ3 XT300 IMEI xxxxxxxxxxx03 0K90 MSN:K90NQJ3RTB ANATEL:1144-10-0502 WWQ7-334411A11 05/2011 W19

06-16-2012, 23:24	#7 (permalink)
Bruno Rafael No Life Poster Join Date: Feb 2008 Location: Brazil Age: 42 Posts: 1,320 Member: 700706 Status: Offline Sonork: 100.1590381 Thanks Meter: 208	wating your replay dude!!!!

06-19-2012, 10:01	#8 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 37,001 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 81,009	@ Bruno Rafael, Do you know what had happened to the phone so it getting restart in the logo? In most cases such issues can be resolved with the Master Reset/Wipe Data operations. But in some cases users are trying to update/flash some non-official firmware versions and it becomes almost impossible to restore phone to it's initial state without knowledge of what exactly had happened to the set. Best Regards GSMServer team

06-19-2012, 19:31	#13 (permalink)
Bruno Rafael No Life Poster Join Date: Feb 2008 Location: Brazil Age: 42 Posts: 1,320 Member: 700706 Status: Offline Sonork: 100.1590381 Thanks Meter: 208	Phone is DEAD after flash Fail!!!!!!!!!

06-19-2012, 20:50	#14 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 40 Posts: 11,879 Member: 239548 Status: Offline Thanks Meter: 2,787	Okay, so where is the log?

06-19-2012, 23:55	#15 (permalink)
Bruno Rafael No Life Poster Join Date: Feb 2008 Location: Brazil Age: 42 Posts: 1,320 Member: 700706 Status: Offline Sonork: 100.1590381 Thanks Meter: 208	Sorry .. but I was so angry that the log is not saved! Now I hold the ALT key and put the usb cable and does not enter in boot mode ......