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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Multi-Box TEAM Products > Multi-Box

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Old 01-17-2007, 14:43   #1 (permalink)
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Thumbs up Today 17/01/07 After Install Alactel Ver 1.53 It Says Box Not Activated


I Never Got Ne Problem Before This But Today After Download New Release Alcatel 1.53 Box Says Alcatel Is Not Activate

I Got Shock And Tried To Check If Ne Supporter Online But Still There Is No One

I Need Help From Product Supporter

Also Waiting In Chat
 
Old 01-17-2007, 17:01   #2 (permalink)
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Man support chat online all the day. Are you sure that your box is not dead?
 
Old 01-17-2007, 17:13   #3 (permalink)
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I HAVE CHECKED SUPPORT CHAT IS [OFFLINE]

YES U R RIGHT AFTER READING [FAQ] I REALISE THAT MY BOX IS DEAD

My box is "dead". Show only "." and not working.

I HAVE READED IT CAREFULLY [http://www.multi-box.net/faq.php#17]

I HAVE SENT EMAIL TO SUPPORT

BUT REPLY GOT

IS

[Please read FAQ ]
 
Old 01-17-2007, 17:19   #4 (permalink)
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ALSO TRIED TO MAKE UPDATE ONLY [ONCE]

HERE IS JPG

 
Old 01-17-2007, 17:24   #5 (permalink)
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I see that your box is dead temporary, you need to make update.

YOU CANNOT MAKE UPDATE WITH PHILIPS TOOL - use update tool v.1.4 for this. In this case you have a problem long time just because you didn't read docs and news about it. We are using long time saparate update tool. Now latest version is 1.4

So just download this tool from support and make update and all will be good.
 
Old 01-17-2007, 17:39   #6 (permalink)
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Ok Right Now I Am Supported By Support Chat


After Complete I Will Reply Here

Thanks For Great Fast Reply
 
Old 01-17-2007, 17:42   #7 (permalink)
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Quote:
Originally Posted by chiragp View Post
Ok Right Now I Am Supported By Support Chat


After Complete I Will Reply Here

Thanks For Great Fast Reply
Read my previoce post - I told already a solution but you still not make it
 
Old 01-17-2007, 17:49   #8 (permalink)
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FINALLY SUCCESFULLY UPDATE MY DEAD M-B BOX

BY GREAT SUPPORT TEAM

HERE IS LOG

Code:
Hello - just a moment
17.01.2007 18:28:37 Me> WAITING
17.01.2007 18:29:07 Support> Update allowed
17.01.2007 18:30:10 Me> CANT UNDERSTAND
17.01.2007 18:31:05 Me> HOW TO UPDATE
17.01.2007 18:32:41 Me> SUPPORTER
17.01.2007 18:33:48 Support> Download Update tool v 1.4
17.01.2007 18:33:55 Support> It's in support area
17.01.2007 18:34:37 Me> NOW
17.01.2007 18:35:03 Me> Ready...
17.01.2007 18:35:17 Me> BOX NEED UPDATE
17.01.2007 18:36:09 Me> SHOULD I PRESS UPDATE BOX
17.01.2007 18:36:45 Support> What software do you use for update?
17.01.2007 18:37:20 Me> IT IS UPDATE TOOL 1.4
17.01.2007 18:38:12 Me> SHOULD I PRESS UPDATE BOX
17.01.2007 18:38:48 Support> yes
17.01.2007 18:41:22 Me> OK
17.01.2007 18:41:44 Me> IT IS DONE
17.01.2007 18:42:03 Me> SUCCESSFULLY
THREAD CAN BE CLOSED
 
Old 01-17-2007, 17:53   #9 (permalink)
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Quote:
Originally Posted by chiragp View Post
FINALLY SUCCESFULLY UPDATE MY DEAD M-B BOX

BY GREAT SUPPORT TEAM

HERE IS LOG

Code:
Hello - just a moment
17.01.2007 18:28:37 Me> WAITING
17.01.2007 18:29:07 Support> Update allowed
17.01.2007 18:30:10 Me> CANT UNDERSTAND
17.01.2007 18:31:05 Me> HOW TO UPDATE
17.01.2007 18:32:41 Me> SUPPORTER
17.01.2007 18:33:48 Support> Download Update tool v 1.4
17.01.2007 18:33:55 Support> It's in support area
17.01.2007 18:34:37 Me> NOW
17.01.2007 18:35:03 Me> Ready...
17.01.2007 18:35:17 Me> BOX NEED UPDATE
17.01.2007 18:36:09 Me> SHOULD I PRESS UPDATE BOX
17.01.2007 18:36:45 Support> What software do you use for update?
17.01.2007 18:37:20 Me> IT IS UPDATE TOOL 1.4
17.01.2007 18:38:12 Me> SHOULD I PRESS UPDATE BOX
17.01.2007 18:38:48 Support> yes
17.01.2007 18:41:22 Me> OK
17.01.2007 18:41:44 Me> IT IS DONE
17.01.2007 18:42:03 Me> SUCCESSFULLY
THREAD CAN BE CLOSED
You are realy starnge, I have checked on server all for your serial, I told you to make update and all will be ok, but you didn't hear me... ok no problem...
 
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