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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > BB5BOX Products > BB5BOX

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Old 10-15-2007, 22:04   #1 (permalink)
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Bb5box dead?


Today, I connected my bb5box, but computer doesn't recognize it. "Usb device not recognized" says on computer. Yesterday was working with no problems.
Box turns on 2 red and yellow lights on the left side close to rj45 connection, that's it. The other boxes like ultima, gets recognized normally.
Could you please tell me what's wrong???

Last edited by emicabher; 10-15-2007 at 22:05. Reason: Corrections on dialog.
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Old 10-15-2007, 22:10   #2 (permalink)
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Quote:
Originally Posted by emicabher View Post
Today, I connected my bb5box, but computer doesn't recognize it. "Usb device not recognized" says on computer. Yesterday was working with no problems.
Box turns on 2 red and yellow lights on the left side close to rj45 connection, that's it. The other boxes like ultima, gets recognized normally.
Could you please tell me what's wrong???
deinstall usb driver and reinstall again. best try it on another computer to make see if it is hw problem or driver problem.

awaiting your feedback regarding this issue.

B.R.,
Raskal
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Old 10-15-2007, 23:42   #3 (permalink)
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Quote:
Originally Posted by Raskal View Post
deinstall usb driver and reinstall again. best try it on another computer to make see if it is hw problem or driver problem.

awaiting your feedback regarding this issue.

B.R.,
Raskal
Same result.
Box not detected, on any port. Other devices can be detected normally...
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Old 10-16-2007, 00:11   #4 (permalink)
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Originally Posted by emicabher View Post
Same result.
Box not detected, on any port. Other devices can be detected normally...
Try on another computer. If still not works, your box is damaged and should be replaced.
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Old 10-19-2007, 05:15   #5 (permalink)
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Quote:
Originally Posted by BB5box.org View Post
Try on another computer. If still not works, your box is damaged and should be replaced.
Problem solved.
I just add an usb adaptor with 4 more usb ports, I conected bb5 box in 1 of these ports, then works again.
Thanks support for your help.
Long life to bb5box!!!
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