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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Hardware For GSM Products > UnlockBase

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Old 12-03-2007, 17:34   #1 (permalink)
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[03-12-2007] About Problem of "SLOW Website" since 4 days

Dear Sir,

Many customers notice the website was VERY SLOW theses days, and even some time "not available", it's because of big big problem with our host, we're going to move to another host next week.

Here is more information about trouble with hosting company :

Valued XXXXX Client,

As you may be aware, we have been experiencing severe packet
loss in our PHX-1 data center in Phoenix, where you have one
or more servers. Regrettably, the situation continues to
worsen despite round-the-clock efforts by our engineers as
well as those from our providers. As a result, we are
taking the steps to begin moving clients into our new
state-of-the-art datacenter in Phoenix, located less than 5
miles from our PHX-1 data center. We will commence moving
clients at 10:00 am Central time on Saturday, December 1.

Regrettably, we were not planning on migrating to our new
facility until mid-December. As such, we apologize that we
were not able to provide you with more notice than this of
the move, but we feel it is imperative to move enough of our
clients now so as to lessen the congestion at our current
facility. We will utilize best efforts to notify you in
advance with a precise timeframe of when your server(s) will
move, but due to the urgency of this situation, we cannot
guarantee that we will reach you. We will make every
effort to gracefully power down your server when it is time
to move, and minimize the downtime to the best of our

Again, we apologize for the issues you may be experiencing.
We ask you to please rest assured that our engineers are
working around-the-clock to mitigate these disruptions, and
that we expect to return service to our normal levels very


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