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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Z3X-Team Products


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Old 10-03-2020, 14:27   #1 (permalink)
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Red face Problem when open samsung tools [Answered]


hi
i have a problem in my z3x box
its give me a program damaged
but in the shell the smart card connect
and its cannot update it
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Old 10-03-2020, 22:11   #2 (permalink)
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Do you try reinstall samsung tool? Attach screenshot of error.
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Old 10-04-2020, 12:10   #3 (permalink)
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i changed the windows and change my computer and the same problem
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Old 10-04-2020, 13:43   #4 (permalink)
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May be you install same windows?) Post screenshot of error. Other tools working? 2g tool for example.
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Old 10-04-2020, 15:31   #5 (permalink)
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Quote:
Originally Posted by almograby View Post
hi
i have a problem in my z3x box
its give me a program damaged
but in the shell the smart card connect
and its cannot update it
I face this problem but when I disconnect Sigma dongle from pc then all work fine..
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Old 10-04-2020, 16:44   #6 (permalink)
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Yep, sometimes different smart card readers may conflict with each other.
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Old 10-04-2020, 19:05   #7 (permalink)
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Quote:
Originally Posted by Dimidrolus View Post
May be you install same windows?) Post screenshot of error. Other tools working? 2g tool for example.
i dont have any another smart card just z3x
im sure the problem from smart card
and here my screenshot
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Old 10-04-2020, 23:34   #8 (permalink)
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Where is screenshot? Other tools like 2g tools running?
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Old 10-05-2020, 06:00   #9 (permalink)
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Quote:
Originally Posted by almograby View Post
hi
i have a problem in my z3x box
its give me a program damaged
but in the shell the smart card connect
and its cannot update it

Post full details with screenshot
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Old 10-05-2020, 07:31   #10 (permalink)
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why you did not read sticked thread where manual how to solve problem posted years ago: https://forum.gsmhosting.com/vbb/f45...se-box-502157/
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