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Old 05-28-2021, 20:47   #1 (permalink)
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samsung sm-j336 az unlock error [Answered]


UNLOCK INSTRUCTIONS:
Unlocking using sever:
1. Power on the phone.
2. Tap 7 times on 'Build number' in 'Settings'-'About phone'-'Software information'
to enable 'Developer options',
go to 'Settings'-'Developer options' and enable 'USB debugging'.
3. Connect the phone to PC with USB cable, install drivers if needed.
4. Select device in ADB settings.
5. Press 'Unlock via server' button, write your login and password in window if it will appear.
(Login and password will be saved as default after first input and can be changed in settings.)

Operation: Unlock via Server Mar 2020
Selected model: SM-J336AZ
Software version: 42.11

Checking Login and Password... OK
Balance: 18 crd.
You have 18 credit(s) left. This operation takes 5 credits. Continue? Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-J336AZ
Android version: 8.0.0
PDA version: J336AZTUSAATE1
CSC version: J336AZAIZAATE1
Phone version: J336AZTUSAATE1
Product code: SM-J336AZSZAIO
CSC country code: USA
CSC sales code: AIO
Carrier ID: AIO
Phone SN: R28K53FTLNA
IMEI: 35526909
HW version: REV0.7
RF cal date: 20180601
Chip name: EXYNOS7570
Modem board: SHANNON305
Security patch: 2020-05-01
Boot Warranty bit: 0
SIM State: ABSENT
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Searching server... OK
Checking server answer... modem not supported

Done with Samsung Tool PRO v.42.11
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Old 05-28-2021, 21:54   #2 (permalink)
Z3X
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Hello. Choose DIAG MAY2020 method and then unlock. Post result.
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Old 05-29-2021, 11:37   #3 (permalink)
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help

Quote:
Originally Posted by Z3X View Post
Hello. Choose DIAG MAY2020 method and then unlock. Post result.
UNLOCK INSTRUCTIONS:
Unlocking using sever:
1. Power on the phone.
2. Tap 7 times on 'Build number' in 'Settings'-'About phone'-'Software information'
to enable 'Developer options',
go to 'Settings'-'Developer options' and enable 'USB debugging'.
3. Connect the phone to PC with USB cable, install drivers if needed.
4. Select device in ADB settings.
5. Press 'Unlock via server' button, write your login and password in window if it will appear.
(Login and password will be saved as default after first input and can be changed in settings.)

Operation: Unlock via Server DIAG May 2020
Selected model: SM-J336AZ
Software version: 42.11

Checking Login and Password... OK
Balance: 18 crd.
You have 18 credit(s) left. This operation takes 5 credits. Continue? Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-J336AZ
Android version: 8.0.0
PDA version: J336AZTUSAATE1
CSC version: J336AZAIZAATE1
Phone version: J336AZTUSAATE1
Product code: SM-J336AZSZAIO
CSC country code: USA
CSC sales code: AIO
Carrier ID: AIO
Phone SN: R28K53FTLNA
IMEI: 355269091238743
HW version: REV0.7
RF cal date: 20180601
Chip name: EXYNOS7570
Modem board: SHANNON305
Security patch: 2020-05-01
Boot Warranty bit: 0
SIM State: ABSENT
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Searching Samsung diag port... not found
Please enable diag using *#0808# or check USB drivers.

Done with Samsung Tool PRO v.42.11
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Old 05-29-2021, 11:54   #4 (permalink)
Z3X
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Software tell you what to do. Enter *#0808# and choose dm acm adb. Then repeat operation.
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Old 05-29-2021, 12:01   #5 (permalink)
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Quote:
Originally Posted by Z3X View Post
Software tell you what to do. Enter *#0808# and choose dm acm adb. Then repeat operation.
already enable

UNLOCK INSTRUCTIONS:
Unlocking using sever:
1. Power on the phone.
2. Tap 7 times on 'Build number' in 'Settings'-'About phone'-'Software information'
to enable 'Developer options',
go to 'Settings'-'Developer options' and enable 'USB debugging'.
3. Connect the phone to PC with USB cable, install drivers if needed.
4. Select device in ADB settings.
5. Press 'Unlock via server' button, write your login and password in window if it will appear.
(Login and password will be saved as default after first input and can be changed in settings.)

Operation: Info
Selected model: SM-J336AZ
Software version: 42.11

Searching Samsung modem... detected COM31
Reading phone info...
Model: SM-J336AZ
AP version: J336AZTUSAATE1
CSC version: J336AZAIZAATE1
CP version: J336AZTUSAATE1
Product code: AIO
Phone SN: R28K53FTLNA
IMEI: 3552690
Unique number: CQE001D6ECEC725
Reading IMEI... OK
IMEI: 35526909123 (SIGN: UNKNOWN)

Done with Samsung Tool PRO v.42.11
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Old 05-29-2021, 12:57   #6 (permalink)
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help

can yu answer boss

plz

thx
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Old 05-29-2021, 18:43   #7 (permalink)
Z3X
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If you enabled diag port and software cannot find it, try reinstall drivers.
https://developer.samsung.com/mobile...sb-driver.html
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Old 05-29-2021, 18:44   #8 (permalink)
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hello z3x team

can someone help

plz thx
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Old 05-30-2021, 11:24   #9 (permalink)
Z3X
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Quote:
Originally Posted by atou View Post
hello z3x team

can someone help

plz thx
You see diag port in device manager?
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