SM-T837T Unlock by server...not supported. [Answered] - GSM-Forum

jepetu · 06-09-2019, 17:35

This tablet ask for unlock code but not matter is anounced as supported by server it is not.

Let's wait, should be supported in future releases but for now must buy the unlock code.

Using Model T837T:

Code:

 Operation: Unlock
 Selected model: SM-T837T
 Software version: 36.2
 
 Checking Login and Password... OK
 Ballance: 15 crd.
 You have 15 credit(s) left. This operation takes 8 credits.Continue?  Yes
 Waiting ADB device... OK
 Reading phone info...
 Model: SM-T837T
 Android version: 8.1.0
 PDA version: T837TUVU1ARK1
 CSC version: T837TTMB1ARK1
 Phone version: T837TUVU1ARK1
 Product code: SM-T837TZKATMB
 CSC country code: USA
 CSC sales code: TMB
 Phone SN: R52KA2740QA
 IMEI: 351594100148326
 HW version: REV0.4
 RF cal date: 2018.10.31
 Chip name: MSM8998
 Modem board: MSM8998
 Security patch: 2018-09-01
 Boot Warranty bit: 0
 SIM State: NETWORK_LOCKED
 SM-T837T is not supported

Using Model T837:

Code:

 Operation: Info
 Selected model: SM-T837
 Software version: 36.2
 
 Searching Samsung modem... detected COM150
 Reading phone info...
 Model: SM-T837T
 AP version: T837TUVU1ARK1
 CSC version: T837TTMB1ARK1
 CP version: T837TUVU1ARK1
 Product code: TMB
 Phone SN: R52KA2740QA
 IMEI: 351594100148326
 Unique number: CE0918297A0B2537047E
 Reading IMEI... OK
 IMEI: 351594100148326
 
 Operation: Read Codes via Server
 Selected model: SM-T837
 Software version: 36.2
 
 Checking Login and Password... OK
 Ballance: 15 crd.
 You have 15 credit(s) left. This operation takes 5 credits.Continue?  Yes
 Waiting ADB device... OK
 Reading phone info...
 Model: SM-T837T
 Android version: 8.1.0
 PDA version: T837TUVU1ARK1
 CSC version: T837TTMB1ARK1
 Phone version: T837TUVU1ARK1
 Product code: SM-T837TZKATMB
 CSC country code: USA
 CSC sales code: TMB
 Phone SN: R52KA2740QA
 IMEI: 351594100148326
 HW version: REV0.4
 RF cal date: 2018.10.31
 Chip name: MSM8998
 Modem board: MSM8998
 Security patch: 2018-09-01
 Boot Warranty bit: 0
 SIM State: NETWORK_LOCKED
 Incorrect model selected

Using model T837V:

Code:

 Operation: Read Codes via Server
 Selected model: SM-T837V
 Software version: 36.2
 
 Checking Login and Password... OK
 Ballance: 15 crd.
 You have 15 credit(s) left. This operation takes 5 credits.Continue?  Yes
 Waiting ADB device... OK
 Reading phone info...
 Model: SM-T837T
 Android version: 8.1.0
 PDA version: T837TUVU1ARK1
 CSC version: T837TTMB1ARK1
 Phone version: T837TUVU1ARK1
 Product code: SM-T837TZKATMB
 CSC country code: USA
 CSC sales code: TMB
 Phone SN: R52KA2740QA
 IMEI: 351594100148326
 HW version: REV0.4
 RF cal date: 2018.10.31
 Chip name: MSM8998
 Modem board: MSM8998
 Security patch: 2018-09-01
 Boot Warranty bit: 0
 SIM State: NETWORK_LOCKED
 Incorrect model selected

**blang** · 06-10-2019, 08:46

thanks for report.
we will check and will fix this issue in next version.

r.o0y · 11-13-2019, 00:19

Checking Login and Password... OK
Ballance: 12 crd.
You have 12 credit(s) left. This operation takes 8 credits.Continue? Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-T837T
Android version: 9
PDA version: T837TUVU3BSI1
CSC version: T837TTMB3BSI1
Phone version: T837TUVU3BSI1
Product code: SM-T837TZKATMB
CSC country code: USA
CSC sales code: TMB
Phone SN: R52KB07W0TD
IMEI: 351594100221727
HW version: REV0.4
RF cal date: 2018.11.03
Chip name: MSM8998
Modem board: MSM8998
Security patch: 2019-08-01
Boot Warranty bit: 0
SIM State: ABSENT
Searching Samsung diag port... not found
Waiting for device to become ready... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Rebooting to upload... OK
Searching Ramdump interface... COM10 detected
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer... error (1)
Server error: Hash not found
Done with Samsung Tool PRO v.38.2

same here

Knowledge · 09-21-2020, 02:31

same here, all these months later

Code:

Operation: Unlock
Selected model: SM-T837T
Software version: 41.2

Checking Login and Password... OK
Ballance: 28 crd.
You have 28 credit(s) left. This operation takes 6 credits.Continue?  Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-T837T
Android version: 9
PDA version: T837TUVU4BTB2
CSC version: T837TTMB4BTB2
Phone version: T837TUVU4BTB2
Product code: SM-T837TZKATMB
CSC country code: USA
CSC sales code: TMB
Phone SN: R52M30VCY2T
IMEI: 351594100742177
HW version: REV0.4
RF cal date: 2019.03.26
Chip name: MSM8998
Modem board: MSM8998
Security patch: 2020-02-01
Boot Warranty bit: 0
SIM State: NETWORK_LOCKED
Searching Samsung diag port... detected COM66
Reading phone info... OK
Reading data from phone... error (0), skip
Rebooting phone... OK
Waiting ADB device... OK
Rebooting phone... OK
Waiting ADB device... OK
Waiting for device to become ready... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Rebooting to upload... OK
Searching Ramdump interface... COM12 detected
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer... error (1)
Server error: Hash not found
Done with Samsung Tool PRO v.41.2

06-10-2019, 08:46	#2 (permalink)
blang Product Manager Join Date: Oct 2000 Location: future Posts: 22,433 Member: 2368 Status: Offline Sonork: 100.111111 Thanks Meter: 186,586	thanks for report. we will check and will fix this issue in next version.

11-13-2019, 00:19	#3 (permalink)
r.o0y Freak Poster Join Date: May 2014 Location: from JORD . work in usa . Posts: 278 Member: 2179929 Status: Offline Thanks Meter: 34	Checking Login and Password... OK Ballance: 12 crd. You have 12 credit(s) left. This operation takes 8 credits.Continue? Yes Waiting ADB device... OK Reading phone info... Model: SM-T837T Android version: 9 PDA version: T837TUVU3BSI1 CSC version: T837TTMB3BSI1 Phone version: T837TUVU3BSI1 Product code: SM-T837TZKATMB CSC country code: USA CSC sales code: TMB Phone SN: R52KB07W0TD IMEI: 351594100221727 HW version: REV0.4 RF cal date: 2018.11.03 Chip name: MSM8998 Modem board: MSM8998 Security patch: 2019-08-01 Boot Warranty bit: 0 SIM State: ABSENT Searching Samsung diag port... not found Waiting for device to become ready... OK Initialization zTool... OK Running zTool, please wait... OK Reading data from phone... OK Rebooting to upload... OK Searching Ramdump interface... COM10 detected Reading data from phone... OK Calculating... OK Searching server... OK Waiting for server answer... error (1) Server error: Hash not found Done with Samsung Tool PRO v.38.2 same here