iTunes Authorization problem - GSM-Forum

worldfailure · 04-12-2011, 11:27

Hi, i've got problem with authorization in iTunes.

After i type my login and password into box.
i get this

I tried removing whole iTunes with addons (Quicktime etc.) and registry entries.
and deleting "SC Info" (folder is empty) folder from C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\SC Info

synchronization ends only when iTunes deletes almost every application from my iPhone...

I have no more ideas

iPhone 4 4.2.1
OS: Windows XP

krunal2525 · 04-12-2011, 11:40

With Mac OS X, the Shared folder is required to authorize your iTunes Store purchases. With Windows the iTunes folder is also required. If either of these folders are missing or have incorrect folder permissions, you may notice one of the following symptoms:

You are unable to complete a purchase from the iTunes Store.
You cannot play content you purchased from the iTunes Store.
An alert appears with the following text:

"There was an error storing your authorization information on this computer. The required directory was not found or has a permission error."

Windows XP

Open My Computer from the Desktop or Start menu.
From the Tools menu, choose Folder Options.
Click the View tab.
In the "Advanced settings" pane under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected.
Click OK.
Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:

C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\
Right-click the SC Info folder shown and choose Delete from the shortcut menu.
Restart the computer.

Windows Vista or Windows 7

Open Computer from the Start menu.
From the Organize menu, choose Folder and Search Options.
Click the View tab.
In the "Advanced settings" pane under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected.
Click OK.
Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:

C:\ProgramData\Apple Computer\iTunes
Right-click the SC Info folder shown and on the shortcut menu, choose Delete.
Restart the computer.
Next Time Send Any Problem Related Windows / Mac Here: http://forum.gsmhosting.com/vbb/f456...c-mac-1244154/

04-12-2011, 11:27	#1 (permalink)
worldfailure Junior Member Join Date: Apr 2011 Posts: 1 Member: 1554583 Status: Offline Thanks Meter: 0	iTunes Authorization problem Hi, i've got problem with authorization in iTunes. After i type my login and password into box. i get this I tried removing whole iTunes with addons (Quicktime etc.) and registry entries. and deleting "SC Info" (folder is empty) folder from C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\SC Info synchronization ends only when iTunes deletes almost every application from my iPhone... I have no more ideas iPhone 4 4.2.1 OS: Windows XP

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04-12-2011, 11:40	#2 (permalink)
krunal2525 Freak Poster Join Date: Nov 2010 Location: Surat, India Posts: 276 Member: 1435897 Status: Offline Sonork: Killer K Thanks Meter: 277	With Mac OS X, the Shared folder is required to authorize your iTunes Store purchases. With Windows the iTunes folder is also required. If either of these folders are missing or have incorrect folder permissions, you may notice one of the following symptoms: You are unable to complete a purchase from the iTunes Store. You cannot play content you purchased from the iTunes Store. An alert appears with the following text: "There was an error storing your authorization information on this computer. The required directory was not found or has a permission error." Windows XP Open My Computer from the Desktop or Start menu. From the Tools menu, choose Folder Options. Click the View tab. In the "Advanced settings" pane under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected. Click OK. Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed: C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\ Right-click the SC Info folder shown and choose Delete from the shortcut menu. Restart the computer. Windows Vista or Windows 7 Open Computer from the Start menu. From the Organize menu, choose Folder and Search Options. Click the View tab. In the "Advanced settings" pane under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected. Click OK. Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed: C:\ProgramData\Apple Computer\iTunes Right-click the SC Info folder shown and on the shortcut menu, choose Delete. Restart the computer. Next Time Send Any Problem Related Windows / Mac Here: http://forum.gsmhosting.com/vbb/f456...c-mac-1244154/