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07-09-2012, 22:45 | #1 (permalink) |
Banned Join Date: May 1999 Location: UK
Posts: 1,051
Member: 84 Status: Offline Sonork: 100.1616161 Thanks Meter: 2,617 | iTunes Error Collection With All new Solution iPad, iPhone, iPod touch, iTunes Symptoms This article is the companion of the more general, Update and restore alert messages on iPhone, iPad, and iPod touch. Follow that article first. If, after following that article, the issue persists, continue with this article. The alert message in iTunes may include one of the following numbers (or the message may include a number not listed here): 1, -1, 2, 4, 6, 9, 13, 14, 20, 21, 23, 26, 28, 29, 34, 35, 37, 40, -48, -50, 1000, 1002, 1004, 1011, 1013, 1014, 1015, 1479, 1600, 1601, 1602, 1603, 1604, 1611, 1631, 1638, 1639, 2001, 2009, 3002, 3004, 3013, 3014, 3015, 3194, 3200, 9006, 9807, -9808, 9844, 4026xxxxx. Click the link for the error code you have. If it's not listed here, check the error messages below, and then if necessary follow the advanced steps below to resolve the issue. Resolution Specific error messages and resolutions Collapse All Sections | Expand All Sections Error 1 or -1 This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service. This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Error 9 This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software. Error 20, 21, 23, 26, 28, 29, 34, 37 These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service. Error 1604 This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service. If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Error 1600, 1601, 1602 Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software. Error 1603 Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts. Error 1611 This error typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service. Error 13, 14, 35 and 50 (or -50) These errors are typically resolved by performing one or more of the steps listed below:
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on) If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. Restore loop (being prompted to restore again after a restore successfully completes) Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. . There was a problem downloading the software for the iPhone (or another iOS device) See the steps below for error codes 3000-3999. iTunes cannot connect to the iPhone because an invalid response received from the device This error occurs when there are problems communicating through USB. This may be resolved by following the steps for errors 13 or 14 above. Unknown Error containing "0xE" when restoring To resolve this issue, follow the steps in iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting. If you have a Windows computer with an IntelŪ 5 series/3400 series chipset, you may need updates for your chipset drivers. See iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets for more information. Hang during restore process Following Troubleshooting security software will frequently resolve this issue. This issue can be caused by the default packet size being set incorrectly. There may be third-party software installed that modifies the default packet size in Windows by inserting a TcpWindowSize or MaxGlobalTcpWindowSize entry into the Registry. Contact the manufacturer of the software that installed the packet-size modification for assistance in adjusting this TcpWindowSize values. Typically the default packet size is modified by 3G cellular network card software, ISP communication software, or Internet speed download optimization software. There are legitimate reasons to change the TCP/IP packet size and not use the Windows default settings (for example, network traffic optimization, home/broadband optimization, enterprise app optimization such as database apps, Exchange, and more). Deleting the "TcpWindowSize" or "GlobalMaxTcpWindowSize" entries in Windows Registry could affect the system's performance with other apps or on their network connections. Deleting the customized TCP/IP settings may require the reinstallation of any third-party applications that had modified the TCP/IP settings from the Windows default settings. There are two ways to resolve this: You can follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) , or follow the steps below to manually find and remove TcpWindowSize and MaxGlobalTcpWindowSize entries from the Registry.
If editing the registry does not resolve the issue, restoring on a different computer that did not install the communication software is the step most likely to resolve this issue. Additional error codes and resolutions Unable to contact the iOS software update server gs.apple.com Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Network connection or download errors Error 1479: This error occurs when trying to contact Apple for an update or restore. Quit iTunes, disconnect from USB, restart the iOS device, reconnect the device to the computer, then launch iTunes and attempt to update or restore again. Error 1639: See this article for resolution. Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Error 3014may indicate that you need to free up more disk space on the computer before trying to restore again. Error 3194: You may not have the latest version of iTunes installed Update to the latest version of iTunes. If the issue persists, follow the steps above in "Unable to contact the iOS software update server gs.apple.com". Error 3004: If you are using a Mac, you may be able to resolve an error 3004 by quitting iTunes and using the following command at the command line: dscacheutil -flushcache The device could not be restored. An internal error occurred: This indicates a network-connectivity or traffic issue. If you see this error, wait an hour or more and try again. Error 3200: This indicates a network-connectivity or traffic issue. If you see this error, wait an hour or more and try again. Error 9807: Verify the computer's date and time. If unresolved, open access to the following VeriSign servers:
Error 9808 (or -9808): Follow the steps in iTunes Store: Unknown alert error message when connecting to resolve the issue. If those steps do not resolve the issue, or if the settings revert to their original values after the restart, then follow iTunes for Windows: Troubleshooting security software issues. Error 9844: This is typically caused by incorrect firewall settings. See the section titled "Open the proper ports and allow access to Apple servers" in the Advanced Steps section below. Errors related to third-party security software Error 2, 4 (or -4), 6, 40, 1000, 9006
Errors related to downgrading iOS The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported. Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state. Possible hardware issues Error -1002, 1011, 1012, 1014 These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue. Error 48 (or -48): Quit iTunes, discard the .ipsw file, (see the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), open iTunes and attempt to download the update again. Error 20000-20008: This error may indicate that you have a USB communication failure due to a damaged USB 30-pin Dock Connector cable, out-of-date USB device drivers or firmware, or that other USB devices connected to your computer are interfering with iTunes communicating to the iOS device. Try restarting the PC and testing again with a different USB port. If you are using a custom Windows Theme Pack, revert to the default theme pack, restart, and try to restore. Error 1631: Insert SIM card into device and try again. Error 40265xxxx: Errors of the 40265xxxx range generally occur during the restore-from-a-backup phase, after iOS has been installed on the device. Restoring the device and setting up as new can resolve the issue. Before restoring as new, take steps to preserve the previous backups created by iTunes, such as copying the contents of the Backup directory onto the desktop. See iPhone and iPod touch: About backups to learn where backups are stored for your computer's operating system and additional precautionary notes regarding setting up as new. The backups created by iTunes store data such as your SMS, Favorites, Bookmarks, and other app data. Advanced steps Follow these advanced steps only if the steps in TS1275 have not resolved the issue or if a specific update and restore error message recommends it. If the update or restore error message is not listed in above, try following all the steps in TS1275 and this article starting from the top down (basic to advanced steps) to resolve the issue. Force restart your iOS device Hold down the Home and Sleep/Wake button until the Apple appears and then release. Once the device has started up or displays a connect to iTunes screen, try to restore again. Restore on a different computer If the issue is not resolved with the above steps, try to restore using a different computer. Ensure that the computer you use has an active connection to the internet, the latest version of iTunes, other USB devices except the keyboard and mouse have been disconnected, and connect directly to a rear USB 2.0 port on the computer. If another computer is not available, continue with the steps below. Open the proper ports and allow access to Apple servers During the update and restore process, iTunes needs to contact Apple. Ensure that your computer has the following ports open and can access these servers:
To learn how to open your network to access these servers, refer to your router, firewall, or security software documentation. Follow the steps in Troubleshooting security software issues to identify, update, and configure third-party security software to resolve a restore error. You may need to update, properly configure, disable, or uninstall built-in firewalls and other security software to prevent interference with iTunes. For assistance with this, contact the company that supports the firewall or security software you use. If you are using proxy settings, try to restore or update without using a proxy. Use MSConfig to restart your PC using Selective Startup On a PC, try to restore your iPhone, iPad, or iPod touch after restarting in Selective Startup mode. Do not use MSConfig to resolve restore issues caused by security software. For instructions on how to use MSConfig to restart your PC in Selective Startup with the appropriate Apple software enabled, see the following articles:
Stop Virtual OS environments OS virtualization or emulation software may cause restore errors. If you are using a Mac and have a virtual OS environment running, or are attempting to restore from iTunes running in a virtual OS, shut down the virtual OS, quit the virtualization software, and attempt to restore using the latest version of iTunes available for the Mac. Restore using a new user account Create a new user account on your computer and try to restore while logged in as the new user. iTunes will download a new version of the software restore file. After creating the new user, log in to that account, open iTunes, and attempt to restore to see whether the issue persists in this new user. Use these steps if you're not sure how to create a new user: Windows 7, Windows Vista, Windows XP
Mac OS X
BR Mobileinfo Thanks For Mobileinfo For 1st Thread here Older Thread here Regards, Last edited by ~Leo~; 07-15-2012 at 16:22. |
The Following 35 Users Say Thank You to mobileinfo For This Useful Post: |
07-10-2012, 20:13 | #2 (permalink) |
No Life Poster Join Date: Nov 2003 Location: On earth
Posts: 691
Member: 43032 Status: Offline Sonork: 100.1619349 Thanks Meter: 417 | Truly said, This thread is specially posted for those who are LAZY to search forum, As already posted for example http://forum.gsmhosting.com/vbb/f456...ution-1271419/ And many more...... Jwalant |
The Following User Says Thank You to J@zz For This Useful Post: |
08-20-2012, 07:58 | #4 (permalink) |
Banned Join Date: May 1999 Location: UK
Posts: 1,051
Member: 84 Status: Offline Sonork: 100.1616161 Thanks Meter: 2,617 | How To Fix iTunes Error 1479 How To Fix iTunes Error 1479 - while restoring, upgrading or downgrading iPhone 4S, 4, 3GS or iPad3,2,1 or iPod touch on iOS 4.x or iOS 5.x or iOS 6.x on Windows and Mac. Error 1479 occurs when trying to contact Apple for an update or restore. How To Fix iTunes Error 1479
Mobileinfo |
The Following User Says Thank You to mobileinfo For This Useful Post: |
12-18-2012, 11:19 | #5 (permalink) |
No Life Poster Join Date: Jun 2003 Location: kinshasa, D.R.C. Age: 59
Posts: 2,958
Member: 31246 Status: Offline Thanks Meter: 54 | the error 3014 may indicate that the apple server is busy ??? because yesterday i faced this error on 3 pcs trying to flash an iphone 3g, but today the iphone worked at the first attempt. |
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