not possible to unlock u5 vivaz
 

trying to unlock since yesterday u5 vivaz but is not possible all time sale issue
logs are below

RUNNING v 1.09/UNI
CARD SERIAL 00042367
USBFLASH DRIVER VERSION 02.02.00.05
SIGNED MODE (USING SERVER)
CFG:100010000000
PLEASE ATTACH TURNED OFF PHONE NOW
PRESS AND HOLD "GREEN" BUTTON...

EROM "R8A017" AID: 0001
SOFTWARE AID: 0001
SIMLOCK STATE: "NOT TAMPERED"
LOADER AID: 0004
FLASH ID: "00EC/0040"
LOADER VERSION: "R4A044"

PHONE IMEI:01233200425151
Checking for signature...
signature found, skipping calculation
server error:remote dongle not available
Unlock FAILED
Elapsed: 20 secs.
SIGNED MODE (USING SERVER)
CFG:100010000000
PLEASE ATTACH TURNED OFF PHONE NOW
PRESS AND HOLD "GREEN" BUTTON...

EROM "R8A017" AID: 0001
SOFTWARE AID: 0001
SIMLOCK STATE: "NOT TAMPERED"
LOADER AID: 0004
FLASH ID: "00EC/0040"
LOADER VERSION: "R4A044"

PHONE IMEI:01233200425151
Checking for signature...
signature found, skipping calculation
server error:remote dongle not available
Unlock FAILED
Elapsed: 17 secs.




what is the issue
and what happend y se tool team dont like to reply to customers ?

you need 1 logs for unlock vivaz

i have 25 log and i get the same message shown below also i have lost 1 log in this process

server error remote dongle not avalable