Report here problem with server - Failed to connect to Cyclone Server - Page 4 - GSM-Forum

kaisak · 02-09-2012, 11:10

Quote:

Originally Posted by Dipendra Pathak

Box Maintenance procedure started at 3:29:56 PM
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: D64963B1C4FE5DB521768E0C259EB9BB
Connecting to Cyclone Server
Box Maintenance Error -> Can't connect to Cyclone Server

What Happened to this ??? I am trying from yesterday. You say Server Back..... Where is Server Back? If it is back, then we can write new firmware to the box.

Do not say that is my antivirus problem and Internet connection problem. I have disable antivirus and My connection speed around 790 kbps and it is working fine. But, cyclone can't find its own server...

Also,

Box Firmware Old and needs to be upgrated to 1.85, If you click "Yes" then, ALWAYS LOOPING and same Question. And We can't upgrade Firmware. If you don't upgrade firmware, then can't run software.... Should we go back to OLD software ie Old Version????

Calm down, offcourse server NOT BACK, because works ALL TIME, so dont need back. I wrote yesterday that We had limit on connection http://forum.gsmhosting.com/vbb/f528...-20-a-1425892/. WE DONT SAY ON ANY POST TO ANY USER FROM YESTERDAY ABT ANTIVIRUS OR INTERNET CONNECTON I excellent know when reason is on Our site when on User, Pls read Our post more carrefully!!! If you make update in Maintenance then sw stop ask You abt update. I checked- server was hang up 10:45 till 11:00 now works, You need be patient and try.

ronandaly · 02-09-2012, 11:13

Yes finally I got the unlock code. Patience is needed.

kaisak · 02-09-2012, 11:14

Quote:

Originally Posted by l0velyb0y

Box Maintenance procedure started at 11:02:26
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: 61D9822C2C62C0434DD7EDF685358CA0
Connecting to Cyclone Server
Box Maintenance Error -> Can't connect to Cyclone Server

only no connect please update you server . thx

We had hang up server 10:45 till 11:00 try connect now, sorry for problems.

servisoft · 02-09-2012, 17:05

Connecting to Cyclone Server...
Failed to Send SL3 COD File -> Failed to connect to Cyclone Server

Ciux · 02-10-2012, 08:41

today 08:33h, (GMT +01:00)

Code:

Box Maintenance procedure started at 8:33:56
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct  5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: ****************************
Connecting to Cyclone Server
Box Maintenance Error -> Can't connect to Cyclone Server

when try to Maintenance Box.

moulnisky · 02-10-2012, 09:21

Quote:

Originally Posted by Ciux

today 08:33h, (GMT +01:00)

Code:

Box Maintenance procedure started at 8:33:56
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct  5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: ****************************
Connecting to Cyclone Server
Box Maintenance Error -> Can't connect to Cyclone Server

when try to Maintenance Box.

Just retry until you get it done.

BR

Alex

Zegarek · 02-10-2012, 10:32

Me too 10:30 gmt +01:00 :

Quote:

Box Maintenance procedure started at 10:30:05
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: FDCA56xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Connecting to Cyclone Server
Box Maintenance Error -> Can't connect to Cyclone Server

BR

bbsbxl · 02-10-2012, 10:37

I've just bought a cyclonebox and I can't activate it neither :

Code:

Box Registration Preparation procedure started at 10:30:40
Handling device: [Cyclone Team], [Cyclone Bootloader]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct  5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: F8EXXXXXXXXXXXXXXXXXXXXXXXX
Connecting to Cyclone Server
Box Registration Preparation Error -> Can't connect to Cyclone Server
Box Registration Preparation procedure started at 10:36:34
Handling device: [Cyclone Team], [Cyclone Bootloader]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct  5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: F8EFEXXXXXXXXXXXXXXXXXXXXXXXX
Connecting to Cyclone Server
Box Registration Preparation Error -> Can't connect to Cyclone Server

bbsbxl · 02-10-2012, 10:54

Servers are working now.

**Dipendra Pathak** · 02-10-2012, 15:13

I think this is an external attack to the Server. Who will be this Team???

Ciux · 02-10-2012, 16:40

Code:

Box Maintenance procedure started at 16:35:29 (GMT +01:00)
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct  5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: ******************************
Connecting to Cyclone Server
Box Maintenance Error -> Can't connect to Cyclone Server

Still nothing.
All day I trying, and nothing. Can not use box and need to work.
Supporters need to tell when this server issue will be repaired!!

If can not make server up at the moment, give us some executable file which we can run locally, which will update firmware of our box offline. What else!

kaisak · 02-10-2012, 20:39

Quote:

Originally Posted by Ciux

Code:

Box Maintenance procedure started at 16:35:29 (GMT +01:00)
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct  5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: ******************************
Connecting to Cyclone Server
Box Maintenance Error -> Can't connect to Cyclone Server

Still nothing.
All day I trying, and nothing. Can not use box and need to work.
Supporters need to tell when this server issue will be repaired!!

If can not make server up at the moment, give us some executable file which we can run locally, which will update firmware of our box offline. What else!

We changed limits for maximum-I checked couple times and ask to try connect to users- nobody dont have problems, so sorry on this moment You need check Your internet connection, because for server site everything works fine.

Ciux · 02-10-2012, 22:10

Quote:

Originally Posted by kaisak

We changed limits for maximum-I checked couple times and ask to try connect to users- nobody dont have problems, so sorry on this moment You need check Your internet connection, because for server site everything works fine.

My Internet connection is good.
all my other boxes communicate without problem with they servers:

- SETOOL check how much credits left
- MICRO BOX checking activations on server without problem
- etc. etc.

Only Cyclone box, not work:

Box Maintenance:

Code:

Box Maintenance procedure started at 22:03:03 (GMT +01:00)
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct  5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: ************************
Connecting to Cyclone Server
Box Maintenance Error -> Can't connect to Cyclone Server

Check Credits:

Code:

Started credits checking procedure at 22:03:52 (GMT +01:00)
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Service Tag: *************************
Failed to Check Credits -> Failed to connect to Cyclone Server

Support Area:

Code:

Support Area Launched, Engine Revision: 1.0.0.11948
Started authenthication procedure at 22:05:28 (GMT +01:00)
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: ********************
Authenthication error -> Failed to connect to Cyclone Server

Problem is not on my side.
Problem is, this last installer is not connecting correct to your server, or server is now accept connection from installer for some reason.

ptt · 02-10-2012, 22:18

My internet connection s u c k s (12% packet loss), and i don't see any problem connecting to Cyclone Server.

Just checked few minutes ago.....

Code:

Box Maintenance procedure started at 06:14:14 p.m.
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct  5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: 
Connecting to Cyclone Server
Cyclone Server (1.0.0.686), Cyclone Box Team 2008-2011 - Ready.


=================================================================================================


Started credits checking procedure at 06:12:53 p.m.
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Service Tag: 
Cyclone Server (1.0.0.686), Cyclone Box Team 2008-2011 - Ready.

Credits: 349

===================================================================================================

Support Area Launched, Engine Revision: 1.0.0.11948
Started authenthication procedure at 06:13:31 p.m.
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: 
Cyclone Server (1.0.0.686), Cyclone Box Team 2008-2011 - Ready.

Ticket received, Veryfing it...
Server connection established, inflating data...
Ticket:		5F605871260ACDD7C18F86E82795BE6CE4D5E609
XML Revision: 	1.0
XML Encoding: 	iso-8859-1
Interface Revision:	1
Message of the day:
======================================
Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009-2011 Cyclone Box Team
======================================
Server Timestamp:	10.02.2012 22:13:29 CET
Service Status:	OK
Ticket Status:	Ticket found
Ticket Box SN:	
Task Name:	GetListing
Parsing files...
Files parsed OK!
Server time taken:	0.0434310436249s

None of the Team members that have access to the server are online now, i sent them a message about this issue, but from my side, server seems to be fine.....

sorry if i cant be of more help.

BR

Ciux · 02-10-2012, 22:23

I find where was problem in my case.

I make like this:

1. Uninstall Cyclone software
2. Install older version - v1.17
3. Then, make Box Maintenance
4. Then update Cyclone software v1.86

and now working.

If you first update Cyclone Software and after try Box Maintenance, will not work. At least for me was not.

02-10-2012, 16:40	#56 (permalink)
Ciux No Life Poster Join Date: Feb 2006 Location: Croatia Age: 50 Posts: 501 Member: 234440 Status: Offline Thanks Meter: 20	Code: Box Maintenance procedure started at 16:35:29 (GMT +01:00) Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic] Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support Service Tag: ****************************** Connecting to Cyclone Server Box Maintenance Error -> Can't connect to Cyclone Server Still nothing. All day I trying, and nothing. Can not use box and need to work. Supporters need to tell when this server issue will be repaired!! If can not make server up at the moment, give us some executable file which we can run locally, which will update firmware of our box offline. What else!

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02-09-2012, 11:13	#47 (permalink)
ronandaly Registered User Join Date: Feb 2006 Location: Ireland / Belarus Posts: 885 Member: 234917 Status: Offline Thanks Meter: 160	Yes finally I got the unlock code. Patience is needed.

02-09-2012, 17:05	#49 (permalink)
servisoft Freak Poster Join Date: Jun 2005 Age: 47 Posts: 182 Member: 154834 Status: Offline Thanks Meter: 20	Connecting to Cyclone Server... Failed to Send SL3 COD File -> Failed to connect to Cyclone Server

02-10-2012, 10:54	#54 (permalink)
bbsbxl Junior Member Join Date: Feb 2012 Posts: 2 Member: 1720739 Status: Offline Thanks Meter: 0	Servers are working now.

02-10-2012, 15:13	#55 (permalink)
Dipendra Pathak Product Manager Join Date: Apr 2008 Location: Whitehole throught Blackhole! Posts: 9,582 Member: 747989 Status: Offline Sonork: 100.1593052 Thanks Meter: 8,625	I think this is an external attack to the Server. Who will be this Team???

02-10-2012, 22:23	#60 (permalink)
Ciux No Life Poster Join Date: Feb 2006 Location: Croatia Age: 50 Posts: 501 Member: 234440 Status: Offline Thanks Meter: 20	I find where was problem in my case. I make like this: 1. Uninstall Cyclone software 2. Install older version - v1.17 3. Then, make Box Maintenance 4. Then update Cyclone software v1.86 and now working. If you first update Cyclone Software and after try Box Maintenance, will not work. At least for me was not.