Report here problem with server - Failed to connect to Cyclone Server

[ptt]

Originally Posted by motursa

please help
Cyclone Box Service Tag: 9AB48022E21D16B21CB75B5A1FD706F7

I have 7 days of not working.

Really ?????????? I dont see any post from you at Cyclone section since 29-12-12 till today....

Also you have posted at the Wrong place, next time if you want to get help faster, please post at the proper STICKY --> http://forum.gsmhosting.com/vbb/f528...pdate-1423606/

Anyway, Tickets added for your Box, please update it, using Box Wizard

[motursa]

I send private messages to administrators Cyclone.
nunguno might solve my problem.

problems in future which is the right way to get help?

[shahbaz139]

thanks for ur reply sir but try to restore the servise as soon as posiable cos customer dont want to wait thanks soo much

[ptt]

Originally Posted by motursa

I send private messages to administrators Cyclone.
nunguno might solve my problem.

problems in future which is the right way to get help?

You don't send PM, just post at the Forum or Follow the instructions posted at the forum.

When you post at the forum, just make sure to post at the proper Thread, thats all.

[motursa]

Originally Posted by ptt

You don't send PM, just post at the Forum or Follow the instructions posted at the forum.

When you post at the forum, just make sure to post at the proper Thread, thats all.

ok. my box still does not work.

I'll get the thread to get help.
Every month I have the same problem. I and many boxes sold in my country and my box only has that problem.

[florinbr]

same problem on me
i try to register the box to buy credit for xperia unlock

[6ATbKA]

Cyclone server is Ok?
Failed connect to server

[rimboy_cbe]

Support Area Launched, Engine Revision: 1.0.1.923
Started authenthication procedure at 2:47:07 PM
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: 7DDA35A24D3236E71DB1F16E59FBC658
Cyclone Server (2.0.0.100), Cyclone Box Team 2008-2012 - Ready.

Cyclone Server Send Command Error -> SQL Error: Can't connect to MySQL server on '74.53.199.2' (10060)
(500)
Authenthication error -> Failed to obtain Support Ticket

please fix this

i have a new box on 4 days before ...

[eck4u2002]

this is what i see when im tBox Maintenance Error -> Can't connect to Cyclone Serverrying to refill my cyclone card . pls i need help

[hasanov]

Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: A716C0366986427F85A238340507DD67
Cyclone Server (2.0.0.100), Cyclone Box Team 2008-2012 - Ready.

Cyclone Server Send Command Error -> SQL Error: Can't connect to MySQL server on '74.53.199.2' (10060)
(500)
Authenthication error -> Failed to obtain Support Ticket

[yeye01]

Started credits checking procedure at 11:34:57
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Service Tag: 27D65CE713DEC51FBF74690421D90B6F
Failed to Check Credits -> Failed to connect to Cyclone Server

[amil0003]

Support Area Launched, Engine Revision: 1.0.1.923
Started authenthication procedure at 08:51:45 AM
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: 2A7BC0AC8F628728F998A2E6643F6FC7
Cyclone Server (2.0.0.100), Cyclone Box Team 2008-2012 - Ready.

Cyclone Server Send Command Error -> SQL Error: Can't connect to MySQL server on '74.53.199.2' (10060)
(500)
Authenthication error -> Failed to obtain Support Ticket

[jhon007]

hello dear server i can not acces to cyclone server , this is the log

Support Area Launched, Engine Revision: 1.0.1.923
Started authenthication procedure at 15:41:22
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: D4D772367BCC70FA0B840001DE95FCE8
Cyclone Server (2.0.0.100), Cyclone Box Team 2008-2012 - Ready.

Cyclone Server Send Command Error -> SQL Error: Can't connect to MySQL server on '74.53.199.2' (10060)
(500)
Authenthication error -> Failed to obtain Support Ticket


my card number is this

Initializing box...
Box Firmware: Cyclone Main Application v02.11, (Nov 10 2012 00:51:46, gcc v4.3.3, RTOS V6.0.1), Type: Signed Production Application, (C) KarwosSoft 2012
Hardware Platform: Cyclone Classic Flasher Interface (c) 2008,2009 KarwosLabs
Box Serial Number: C000493C
HW Revision: A, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk32 / 2010, wk01
Initializing security card...
Card Serial Number: D0020103
Card Firmware Revision: 010A
Card is activated
Box is activated

i can not download flash files please help me, best regards

[hasanov]

hi i can not conect to server

Initializing security card...

Card Serial Number: DA000047
Card Firmware Revision: 0109
Card is activated
Box is activated

Support Area Launched, Engine Revision: 1.0.1.923
Started authenthication procedure at 13:23:07
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: A716C0366986427F85A238340507DD67
Cyclone Server (2.0.0.100), Cyclone Box Team 2008-2012 - Ready.

Cyclone Server Send Command Error -> SQL Error: Can't connect to MySQL server on '74.53.199.2' (10060)
(500)
Authenthication error -> Failed to obtain Support Ticket

Thanks

[andy_gal]

help me sir..

Establishing Connection with Box in Main Mode...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Initializing box...
Box Firmware: Cyclone Main Application v02.05, (Aug 22 2012 23:26:51, gcc v4.3.3, RTOS V6.0.1), Type: Signed Production Application, (C) KarwosSoft 2012
Initialization has failed -> Box firmware is obsolete, please upgrade it

My cyclone box classic stiil cant to Upgrade FW Box v02.11
problem: Failed to connect to server

SN: C0003F7C

Please help ASAP
Thanks