can't flash e5 (ANSWERED)

[Vichka Kham]

i use with ufs+hwk it error

Using device: UFS_USB V2.8 (c) SarasSoft 2007.
Library version: 1.0.0.9019(20-11-2010), 1.0.0.15042(20-11-2010)
Processing MCU file: rm632_042.010_prd.core.fpsx
[BB5,XSR 1.6] size: 100.06 MB
Supported Ids: 4003192102001104, 400C192102001104, 6003192102001104, 600C192102001104, 6003192102011104, 600C192102011104, 6003192102021104, 600C192102021104, 600C192102031104
CMT Data :
SYSTEM ASIC ID: 000000030000022600010007600C192102031104 [RAPU ver: 1.1]
EM0 ID: 00000C35
EM1 ID: 00000C30
PUBLIC ID: 20B00207849C0344988B5CFE9124967E906010B6
ASIC MODE ID: 00
ROOT KEY HASH: 916F75217F32081248B15C38DFC8E81B
ROM ID: E693EF0DAC22615B
SecondaryBoot: RAPUv11_2nd.fg [BB5] version: 10.32.0 revision: 3.0 size: 0x3B40
Supported Ids: 4003192102001104, 400C192102001104, 6003192102001104, 600C192102001104, 6003192102011104, 600C192102011104, 6003192102021104, 600C192102021104, 6003192102031104, 600C192102031104
New Protocol is not supported for the current interface (UFS_USB V2.8 (c) SarasSoft 2007.).
Please select correct loader version from 'Config' menu !
Flashing terminated with error(s) in 4.954 s
RX Buffer:


if i use with usb it error

Processing MCU file: rm632_042.010_prd.core.fpsx
[BB5,XSR 1.6] size: 100.06 MB
Supported Ids: 4003192102001104, 400C192102001104, 6003192102001104, 600C192102001104, 6003192102011104, 600C192102011104, 6003192102021104, 600C192102021104, 600C192102031104
Make sure USB cable, Battery and charger are removed from device.
Insert USB cable, Battery back to device(make sure to have fully charged battery).
Insert Charger or Press phone's power button(if flashing doesnt start automatically)
Waiting for USB device ...
Pooling for ADL device ...
Device found: nmwcdnsuc\Nokia USB Flashing Generic, ID: 1F967884
CMT SYSTEM ASIC ID: 000000030000022600010007600C192102031104 [RAPU ver: 1.1]
CMT EM0 ID: 00000C35
CMT EM1 ID: 00000C30
CMT PUBLIC ID: 20B00207849C0344988B5CFE9124967E906010B6
CMT ASIC MODE ID: 00
CMT ROOT KEY HASH: 916F75217F32081248B15C38DFC8E81B
CMT ROM ID: E693EF0DAC22615B
Loading CMT secondary boot code
SecondaryBoot: rapuv11_2nd.fg [BB5] version: 10.22.0 revision: 3.0 size: 0x3AC0
Supported Ids: 4003192102001104, 400C192102001104, 6003192102001104, 600C192102001104, 6003192102011104, 600C192102011104, 6003192102021104, 600C192102021104, 6003192102031104, 600C192102031104
Secondary boot loaded.
FlashID0: 0000 0000 - 0000 0000 [unused/removed] type: NOR,CMT
FlashID1: 0000 0001 - 0000 0000 [unused/removed] type: NOR,CMT
Loading CMT update server data
Algorithm: rapuv11_xsr17_alg.fg [XSR 1.6] version: 10.22.0 revision: 3.0 size: 0xAC123
Supported Ids: 4003192102001104, 400C192102001104, 6003192102001104, 600C192102001104, 6003192102011104, 600C192102011104, 6003192102021104, 600C192102021104, 6003192102031104, 600C192102031104
Update server code loaded.
Pooling for ADL device OK.
Device found: nmwcdnsuc\Nokia USB Flashing Generic, ID: 1F967884
Verifying communication to device OK.
CMT PAPUBKEYS is blank/erased.
Storing certificate [NPC, CCC, HWC, R&D] ...
Partitioning....
Partitioning complete
Erase size: 227.31 MB
WriteDevice failed: Failed to read/write device
Error while erasing, Result: 00000000000000 , 0
Flashing terminated with error(s) in 1 min 11.922 s

how to fix please help me

[gbluez]

hi,
what is the phone condition?
your flash chip is not detected. it could be caused by flash loader issue. try to set them first. use another flash loader.

BR