check my order 20 days still processing

[multi-box]

i submit entel chile normal imei on 21 jan 2013

IMEI: 012962005667149
user note:
submit date: 2013-01-21 11:37:31 GMT
carrier: Chile Entel
cost: 60 HTI credits
status: processing
but 20 days pased no response from team
still procssing i return monye to clien
but team not refund to me no cancelation worked
why

i subit 2nd imei vivo brazil noraml imei

IMEI: 012844006846486
user note:
submit date: 2013-02-05 12:11:42 GMT
carrier: Brazil Vivo
cost: 20 HTI credits
status: processing
but 4 days passed but no response from team
i returned money to client
but no refund from u
why
i send u private msgs but no answer
my both client angry with me
its
non professional behavior
plz dont put any new imei on hti tool
bcoz team is not fair with us