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07-19-2012, 03:50 | #1 (permalink) |
Junior Member Join Date: Feb 2009
Posts: 7
Member: 969255 Status: Offline Thanks Meter: 0 | HTI Plus USB malfunction... I tried to search for solution but issue insists However, I could not upgrade the firmware successfully for the HTI box, which the software asked me to do so. Now I cannot connect my box to the software as it says USB malfunction and the driver could not be installed. Here is the details when it was functional OK. MXKEY [MxKey Team HTI PLUS Flasher Interface 0], SN: C0819E6A Using device: HTI, FW ver: 00.48, SN: 0100D746 Connection status: UHCI:HUB:USB 2.00 (Full-speed) Driver: WinUSB, ver: 3.5.1.0 , NTMP ver: 6.1.7601.17514 Module ver: 1.0.0.21064(15-06-2012), Library ver: 1.0.0.14102(15-06-2012) BTW, I am using my old smart card so the dongle SN will not match the new one. I didn't activate the new smart card yet. Now neither the operating system nor the latest version of MobleEx could detect the box. However, after several times of unplug / plug operations, the software could recognize a little while. It becomes unavailable when I replug it again (malfunction appeared again). What should I do? I changed the cables, computer (win7-64 and xp-32) but there is nothing changed. |
07-19-2012, 04:21 | #2 (permalink) |
No Life Poster Join Date: Jun 2008 Location: Bahawal Nagar
Posts: 649
Member: 793565 Status: Offline Sonork: 100.1611436 Thanks Meter: 356 | Same problem am facing http://forum.gsmhosting.com/vbb/f550...7/#post8552328 |
07-19-2012, 05:43 | #4 (permalink) |
Crazy Poster Join Date: Sep 2007
Posts: 50
Member: 582781 Status: Offline Thanks Meter: 7 | Try another usb port.. Or try another PC.. I had this problem before that failed to update, after reading a lot of solution i read something about bug in updating HTI on PC that has an AMD processor so i try on another PC with Intel Processor and fresh intall XP SP2..and Updating HTI was success.. |
07-19-2012, 05:59 | #5 (permalink) | |
Junior Member Join Date: Feb 2009
Posts: 7
Member: 969255 Status: Offline Thanks Meter: 0 | Quote:
However, my current situation is slightly different, all of my computers are Intel based, including Core 2 Duo T8100, E5200, and Atom Netbook. All of the computers could not recognize the device, no matter I install the MobileEx or not. Even worse, my main computer could not detect the hardware but it was OK in the very beginning I received the product. I only used it once to unlock 6120C successfully, and the unit became dead. I am pretty sure the current firmware is still 00.48 but it is not possible for me to upgrade it to 00.50 without install the correct drivers and implement the right connection with computer. When I checked with the device manager, it appears to be Unknown Device with VID=PID=0x0000. Now the device seems to work, when I plug it in my USB, the red lights keeps blinking for 10 times before the yellow light starts flashing (red led off), then only the yellow led remains on. The only problem would be the USB malfunction, and I have no idea with it. Should anyone has this issue or problem, feel free to give some suggestions. BR, | |
07-19-2012, 06:49 | #7 (permalink) | |
No Life Poster Join Date: Jul 2005 Location: Tanzania
Posts: 561
Member: 161280 Status: Offline Sonork: 100.1616990 Thanks Meter: 82 | Quote:
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The Following User Says Thank You to ::Evari77:: For This Useful Post: |
07-19-2012, 07:00 | #8 (permalink) | |
Junior Member Join Date: Feb 2009
Posts: 7
Member: 969255 Status: Offline Thanks Meter: 0 | Quote:
Actually, I bought this box from the official link below: http://forum.gsmhosting.com/vbb/f550...dwide-1403332/ How should I contact them for exchange? Is it OK to contact Mr. Manole? BTW, I used the MXKEY a lot, but there has never been a issue in the past. How can I protect it from unexpected USB malfunction in the future? BR, | |
07-19-2012, 08:03 | #10 (permalink) | |
No Life Poster Join Date: Jul 2005 Location: Tanzania
Posts: 561
Member: 161280 Status: Offline Sonork: 100.1616990 Thanks Meter: 82 | Quote:
if you pay buy paypal open you pay pal account you will see contact or open your email you will see address am try to find it a can post to you in pm sms contact manole in sonork id and tell us have you test another usb? Last edited by ::Evari77::; 07-19-2012 at 08:08. | |
07-19-2012, 08:14 | #11 (permalink) |
No Life Poster Join Date: Jul 2005 Location: Tanzania
Posts: 561
Member: 161280 Status: Offline Sonork: 100.1616990 Thanks Meter: 82 | have you test this my post in this thread http://forum.gsmhosting.com/vbb/f550...ml#post8466565 1- insert smart card to one card reader or pkey reader connect to computer and open the mobileEx 3.5 2- when the mobileEx 3.5 is open conect the hti to the pc 3.update hti ready to work |
07-19-2012, 09:15 | #12 (permalink) | |
Junior Member Join Date: Feb 2009
Posts: 7
Member: 969255 Status: Offline Thanks Meter: 0 | Quote:
================================================ Hi, I am just logistic operator, I do not know anything about software. Please use forum for support issues. -- Best Regards, Asco GSM Logistic Operator For any inquiries regarding support of products purchased please refer to related forums. GEVEY SIM: GEVEY SIM - GSM-Forum MXKEY products: MXKEY (by Alim Hape) - GSM-Forum NCK Dongle: NCK Dongle - GSM-Forum XTC CLIP: XTC CLIP - GSM-Forum ================================================= They asked me to discuss this issue in this forum. I checked almost all the ports from my tower PC as well as other laptops but there is no luck for me. I will send them another E-mail regarding to the exchange issues. BR, Last edited by dch1; 07-19-2012 at 09:24. | |
07-19-2012, 12:37 | #13 (permalink) | |
Junior Member Join Date: Feb 2009
Posts: 7
Member: 969255 Status: Offline Thanks Meter: 0 | Quote:
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07-20-2012, 07:46 | #14 (permalink) | |
Junior Member Join Date: Feb 2009
Posts: 7
Member: 969255 Status: Offline Thanks Meter: 0 | Quote:
Above is the only mail they replied to me (I have sent another one to [email protected] but there's no reply) | |
07-20-2012, 09:31 | #15 (permalink) |
No Life Poster Join Date: Jul 2005 Location: Tanzania
Posts: 561
Member: 161280 Status: Offline Sonork: 100.1616990 Thanks Meter: 82 | my dear friend wait do not worry the manole is good person download sonork then install then contact to him for 100.88888 send message |
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