Mr Manole,can you check this imei what happened

[hao124]

Mr Manole, could you check the imei:013124004888163, what happened, can you explain it,thank you!
My HTI sn:01009D3E
I submitted an unlock job 2012-12-06, until 2012-12-29 show the following content

IMEI: 013124004888163
 user note: 
 submit date: 2012-12-06 02:17:05 GMT
 carrier: Chile Entel
 cost: 60 HTI credits
 status: UNLOCKED
Please connect your iPhone to iTunes to complete unlock process.

But customers connected itunes still display locked, the customer was angry, and asked for a refund
I through"iPhone IMEI check"query, return the result:

 product description: IPHONE 4 8GB WHITE
 product version: 6.0.1
 product sold by: ENTEL METROPOLITANA
 coverage status: Apple Limited Warranty
 coverage end date: 07/19/13
 purchase date: 07/20/12
 purchased in: United States
 mac address: 189EFCAAA1C9
 bluetooth mac address: 189EFCAAA1C8
 iccid: 89560100000433291941
 ctn: 4046473032
 country code: CL (Chile)
 carrier code: Entel PCS - Chile CHL (Chile)
 locked: yes
 activated: yes
 first activation date: 21-07-2012 04:41:29
 last activation date: 10-11-2012 22:04:38
 initial activation policy: 421 (Chile Entel PCS Country Unlocked.)
 applied activation policy: 421 (Chile Entel PCS Country Unlocked.)
 next tether policy: 421 (Chile Entel PCS Country Unlocked.)
 
 your activation will be end in 3 days
 you have 19 FREE request left today

I query through iPhone IMEI checker online FREE - iphoneox.com show that locked
Could you check and said to me is what causes it, if there are any problems refund credit to my hti.thanks!

[ARFAOUI608]

CONNECT WITH ITUNES WITH NO ACCEPTED SIM CARD INSIDE(not Entel PCS - Chile CHL (Chile) )

[hao124]

Can tell me why? What is the problem