My reseller told me It’s my fault my 2 HTI dies because I updated them, so he refused
 

Hi Manole, I read this:
So I asked my reseller to change my 2 HTI, he told me he will not change any HTI warranty, because it was my fault to updated them, his exact words in Spanish were: “did I told you to update them? No, so it is not my fault and I will not change any of your 2 HTI”

I asked him, how is his nick and e-mail as your reseller, and he not only, did not replies me anymore, he banned me from his msn messenger.

I know you will offer me the 15usd Boucher, but It’s not fair, that, reseller like him, told me It was my fault because I update the sw! (Or is he right? do the update damage my HTI? I don’t think so) then he banned me from his msn messenger. He lives near my city so, the exchange of the 2 HTI only could take 2 days and 4 usd for delivery (tops), is less than the 30usd I may spend with your gentle Boucher offer. You should make something with this type of bad resellers, that makes your product support looks bad.

My 2 HTI does not have the malfunction IC.
OTP ID: 351B13130D114E53229B874B000000F5
OTP ID: 0F080E01680C50533902414C000000F5

Thanks for your time and possible solution/support in this problem.

bro. for use of any product we have to do all necessary updates, so its not your fault & box can be replace from reseller. what is your resellers name as mxkey can put some light on it & take necessary action.

i want to know too........



nang

It's not your fault and your reseler have to change your 2 HTI.
Put the name the your reseller and wait to check anyone from MX-Team

or send him a PM with the name the your reseller

he refused to give me his reseller information
 

I already ask him this, and he refused to give me his reseller information :mad:
Also, I think product supporters, maybe, can see who sold this HTI with the OTP ID’s :confused:

do anyone from support will help me?

the week ends and I do not see any support help. why? do my reseller was right about the update damage?