Where are product supporters ? - GSM-Forum

gsmsupport · 09-11-2010, 02:45

I am reseller of NeroKey and wrote product supporters to solve the problem with 2 dongles, but still no answer. Are you on holidays or what ? Alive ?

darkmen · 09-14-2010, 10:44

hi
how can i help you?

gsmsupport · 09-14-2010, 12:36

Hello
Customers have problems with Nero Keys:

SN: 132F00949A13
He gets message after pasting a code from email:
Error sending control query, code: 000000026413

Another card with same problem, SN: 132F00949A77

Another problem with Nerokey SN 132F00949B62 message is:
The requested serial was not found in our Database or your Card is already
Activated!
Please contact our Customer Support!

It seems all cards which we got from AES, Germany are not added into server.

Please kindly check it and tell how to solve it.

darkmen · 09-14-2010, 16:56

Quote:

Originally Posted by gsmsupport

SN: 132F00949A13
SN: 132F00949A77

They have requested ~30 times for recharge codes but not applied it.
We fixed counter and their NEROkey will "eat" next recharge request.

Quote:

Originally Posted by gsmsupport

SN: 132F00949B62

Seems the guy had activation code in past and now trying to obtain it again.
Just write to [email protected] and you will have your activation code really fast.

gsmsupport · 09-14-2010, 17:00

SN: 132F00949A77 I tried to register yesterday and I clicked maybe once or twice to accept an activation code, but after I pasted a code and confirmed - a window with error appeared.
I am trying to contact anyone from NeroTeam support, but no answer

Andriey · 09-24-2010, 23:09

this toll project is dead. Product supporters dont exist's if dont exists a updates. So for now "box" is dead for amen

and do not expect any updates.

darkmen · 09-25-2010, 09:15

Quote:

Originally Posted by Andriey

and do not expect any updates.

are u the product supporter?
-no?
so stop sharing your "optimistim" in all threads plz.
updates r coming and step by step we'll increase NEROkey's functionality.
suport is ALWAYS here. my PM is open for any support requests.

**wgmmmx1** · 10-04-2010, 11:13

He is programer not supported and why you write in this section if you even this not know !! !! Go to your section and do real update then write in other section bull**** !! !!

09-11-2010, 02:45	#1 (permalink)
gsmsupport Freak Poster Join Date: Sep 2001 Location: Krakow, Poland Posts: 222 Member: 6368 Status: Offline Sonork: 100.109472 Thanks Meter: 23	Where are product supporters ? I am reseller of NeroKey and wrote product supporters to solve the problem with 2 dongles, but still no answer. Are you on holidays or what ? Alive ?

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09-14-2010, 10:44	#2 (permalink)
darkmen No Life Poster Join Date: Jul 2002 Location: Ukraine Age: 42 Posts: 819 Member: 13611 Status: Offline Sonork: 100.1615288 Thanks Meter: 367	hi how can i help you?

09-14-2010, 12:36	#3 (permalink)
gsmsupport Freak Poster Join Date: Sep 2001 Location: Krakow, Poland Posts: 222 Member: 6368 Status: Offline Sonork: 100.109472 Thanks Meter: 23	Hello Customers have problems with Nero Keys: SN: 132F00949A13 He gets message after pasting a code from email: Error sending control query, code: 000000026413 Another card with same problem, SN: 132F00949A77 Another problem with Nerokey SN 132F00949B62 message is: The requested serial was not found in our Database or your Card is already Activated! Please contact our Customer Support! It seems all cards which we got from AES, Germany are not added into server. Please kindly check it and tell how to solve it.

09-14-2010, 17:00	#5 (permalink)
gsmsupport Freak Poster Join Date: Sep 2001 Location: Krakow, Poland Posts: 222 Member: 6368 Status: Offline Sonork: 100.109472 Thanks Meter: 23	SN: 132F00949A77 I tried to register yesterday and I clicked maybe once or twice to accept an activation code, but after I pasted a code and confirmed - a window with error appeared. I am trying to contact anyone from NeroTeam support, but no answer

09-24-2010, 23:09	#6 (permalink)
Andriey Freak Poster Join Date: Jan 2009 Posts: 219 Member: 952457 Status: Offline Sonork: 1000.9080 Thanks Meter: 34	this toll project is dead. Product supporters dont exist's if dont exists a updates. So for now "box" is dead for amen and do not expect any updates.

10-04-2010, 11:13	#8 (permalink)
wgmmmx1 Moderator Join Date: Oct 2009 Location: Poland Age: 41 Posts: 9,901 Member: 1139057 Status: Offline Sonork: 100.109924 Thanks Meter: 4,420	He is programer not supported and why you write in this section if you even this not know !! !! Go to your section and do real update then write in other section bull**** !! !!