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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old Yesterday, 17:21   #1 (permalink)
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Authentication error:Server reported error: 05 AUTHENTICATION_FAILED


Hi, i need help support, i try downgrade nokia 6.2, with my infinity, i buy support 2 years+ infinity best, but show this error, i read user and pass in dongle manager, and restart ese but show same error, i update firmware show same error please help:

Card found : 57F91591 , v0122
Infinity-Box BEST Nokia [HMD] Module [NK2] v1.20


Load : L:\HMDSW_Starlord_N-6.2-00WW_1_110_B01_user.zip
Device : Nokia 6.2
Android: 9
SKU ID : 00WW
ROM Ver: HMDSW_Nokia62-00WW_1_110_B01_user
Load Ok!

Operation : Flash Firmware [FTM] [ v1.20 ]
Setting : UserData preserve : False
Setting : FRP Reset : True
Setting : Change SKUID : False
Setting : Keep SVC : True

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : Nokia6.2
HW version : A1-1
HW variant : SDM EMMC
SW version : 00WW_2_290_SP06
SW CurrSlot : B
SW serialnm : D0AA003273JB2810136
SW secured : YES
Bootloader type : WT2
Security Version : 0002

Info : Firmware version check ignored by user request

Prepare base package, please, wait ...
Prepare data package, please, wait ...
Prepare update package, please, wait ...


Device : Nokia6.2 ( Starlord )
BLType : WT2
SecVer : 02
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authentication error:Server reported error: 05 AUTHENTICATION_FAILED
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!




=== DongleManager [Infinity] v1.80 [22/11/2020 11:22:03] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000159100001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 57F91591
Firmware version: 0146.02
"UK Edition" status: On
Last launched Application: 0031 v.0122
=> Activations:
- 00: Infinity-Box/Dongle v0146
- 03: [BEST] v0122
=> Options:
- Infinity-Box/Dongle
- Infinity BEST2








Last edited by COVVA; Yesterday at 17:22. Reason: complement info
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Old Yesterday, 20:52   #2 (permalink)
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DongleManager has FACTORY DEFAULT password.
You have changed your password time ago.
For all server operations you should use password that you are using to access IOS web account.
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Old Yesterday, 23:34   #3 (permalink)
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I reset password.. factory.. i put new password show same error.. i send to you new pass, please help me

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Old Today, 01:12   #4 (permalink)
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Quote:
Originally Posted by COVVA View Post


I reset password.. factory.. i put new password show same error.. i send to you new pass, please help me

Login to your IOS web account here -https://www.infinity-box.com/service/
be sure that your passwords really works.
Can you login to web account well ?

Last edited by YellowBoss; Today at 01:17.
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Old Today, 01:25   #5 (permalink)
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Mr Yellow pass no work fine, i not can enter to support area ios, i reset again factory pass... wait 5 min ..please i send .. and test
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Old Today, 01:30   #6 (permalink)
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very good !
if you can enter to IOS it means password is Ok
Now enter your username and password to BEST
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Old Today, 01:43   #7 (permalink)
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please stop to send us PM, all PM will be ignored and deleted.
If you have a problem you can write here.

Thank you !
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Old Today, 01:47   #8 (permalink)
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Mr yellow, i no can īt login ios, i reset my pass, but i can no enter ios support, you can please check status dongle from my mail sn account ?

mail: [email protected]
sn: Serial No (S/N): 57F91591
infinity best+ 2 years yesterday activated

Because i reset password i no can enter ios i no can log
https://user.infinity-box.com/index.php

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Old Today, 01:52   #9 (permalink)
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Quote:
Originally Posted by COVVA View Post


Mr yellow, i no can īt login ios, i reset my pass, but i can no enter ios support, you can please check status dongle from my mail sn account ?

mail: [email protected]
sn: Serial No (S/N): 57F91591
infinity best+ 2 years yesterday activated

Because i reset password i no can enter ios i no can log
https://user.infinity-box.com/index.php

Your dongle works very good.


What is the problem with login ?
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Old Today, 01:54   #10 (permalink)
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Mr yellow solved .. with new pass thanks
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