Authentication error:Server reported error: 05 AUTHENTICATION_FAILED - GSM-Forum

COVVA · 11-22-2020, 17:21

Hi, i need help support, i try downgrade nokia 6.2, with my infinity, i buy support 2 years+ infinity best, but show this error, i read user and pass in dongle manager, and restart ese but show same error, i update firmware show same error please help:

Card found : 57F91591 , v0122
Infinity-Box BEST Nokia [HMD] Module [NK2] v1.20

Load : L:\HMDSW_Starlord_N-6.2-00WW_1_110_B01_user.zip
Device : Nokia 6.2
Android: 9
SKU ID : 00WW
ROM Ver: HMDSW_Nokia62-00WW_1_110_B01_user
Load Ok!

Operation : Flash Firmware [FTM] [ v1.20 ]
Setting : UserData preserve : False
Setting : FRP Reset : True
Setting : Change SKUID : False
Setting : Keep SVC : True

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : Nokia6.2
HW version : A1-1
HW variant : SDM EMMC
SW version : 00WW_2_290_SP06
SW CurrSlot : B
SW serialnm : D0AA003273JB2810136
SW secured : YES
Bootloader type : WT2
Security Version : 0002

Info : Firmware version check ignored by user request

Prepare base package, please, wait ...
Prepare data package, please, wait ...
Prepare update package, please, wait ...

Device : Nokia6.2 ( Starlord )
BLType : WT2
SecVer : 02
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authentication error:Server reported error: 05 AUTHENTICATION_FAILED
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

=== DongleManager [Infinity] v1.80 [22/11/2020 11:22:03] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000159100001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 57F91591
Firmware version: 0146.02
"UK Edition" status: On
Last launched Application: 0031 v.0122
=> Activations:
- 00: Infinity-Box/Dongle v0146
- 03: [BEST] v0122
=> Options:
- Infinity-Box/Dongle
- Infinity BEST2

YellowBoss · 11-22-2020, 20:52

DongleManager has FACTORY DEFAULT password.
You have changed your password time ago.
For all server operations you should use password that you are using to access IOS web account.

COVVA · 11-22-2020, 23:34

I reset password.. factory.. i put new password show same error.. i send to you new pass, please help me

YellowBoss · 11-23-2020, 01:12

Quote:

Originally Posted by COVVA

I reset password.. factory.. i put new password show same error.. i send to you new pass, please help me

Login to your IOS web account here -https://www.infinity-box.com/service/
be sure that your passwords really works.
Can you login to web account well ?

COVVA · 11-23-2020, 01:25

Mr Yellow pass no work fine, i not can enter to support area ios, i reset again factory pass... wait 5 min ..please i send .. and test

YellowBoss · 11-23-2020, 01:30

very good !
if you can enter to IOS it means password is Ok
Now enter your username and password to BEST

YellowBoss · 11-23-2020, 01:43

please stop to send us PM, all PM will be ignored and deleted.
If you have a problem you can write here.

Thank you !

COVVA · 11-23-2020, 01:47

Mr yellow, i no can ´t login ios, i reset my pass, but i can no enter ios support, you can please check status dongle from my mail sn account ?

mail: [email protected]
sn: Serial No (S/N): 57F91591
infinity best+ 2 years yesterday activated

Because i reset password i no can enter ios i no can log
https://user.infinity-box.com/index.php

YellowBoss · 11-23-2020, 01:52

Quote:

Originally Posted by COVVA

Mr yellow, i no can ´t login ios, i reset my pass, but i can no enter ios support, you can please check status dongle from my mail sn account ?

mail: [email protected]
sn: Serial No (S/N): 57F91591
infinity best+ 2 years yesterday activated

Because i reset password i no can enter ios i no can log
https://user.infinity-box.com/index.php

Your dongle works very good.

What is the problem with login ?

COVVA · 11-23-2020, 01:54

Mr yellow solved .. with new pass thanks

11-22-2020, 17:21	#1 (permalink)
COVVA Cheater -Don't Deal with him- Join Date: May 2005 Location: Colombia Posts: 660 Member: 142645 Status: Offline Sonork: 100.1604204 Thanks Meter: 239	Authentication error:Server reported error: 05 AUTHENTICATION_FAILED Hi, i need help support, i try downgrade nokia 6.2, with my infinity, i buy support 2 years+ infinity best, but show this error, i read user and pass in dongle manager, and restart ese but show same error, i update firmware show same error please help: Card found : 57F91591 , v0122 Infinity-Box BEST Nokia [HMD] Module [NK2] v1.20 Load : L:\HMDSW_Starlord_N-6.2-00WW_1_110_B01_user.zip Device : Nokia 6.2 Android: 9 SKU ID : 00WW ROM Ver: HMDSW_Nokia62-00WW_1_110_B01_user Load Ok! Operation : Flash Firmware [FTM] [ v1.20 ] Setting : UserData preserve : False Setting : FRP Reset : True Setting : Change SKUID : False Setting : Keep SVC : True -> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable -> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear Wait for phone... Connect Ok! Device Found! Initialize ... Initialize Ok! Dev Model : Nokia6.2 HW version : A1-1 HW variant : SDM EMMC SW version : 00WW_2_290_SP06 SW CurrSlot : B SW serialnm : D0AA003273JB2810136 SW secured : YES Bootloader type : WT2 Security Version : 0002 Info : Firmware version check ignored by user request Prepare base package, please, wait ... Prepare data package, please, wait ... Prepare update package, please, wait ... Device : Nokia6.2 ( Starlord ) BLType : WT2 SecVer : 02 Device authentification ... Processing server operation ... Connecting to server... Connected Authenticating... Authentication error:Server reported error: 05 AUTHENTICATION_FAILED Disconnected Disconnected Finished Error : Device auth failed! Server reported error! Send log and report.log to support! Include device info also! Reconnect Power/Cable! === DongleManager [Infinity] v1.80 [22/11/2020 11:22:03] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000159100001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 57F91591 Firmware version: 0146.02 "UK Edition" status: On Last launched Application: 0031 v.0122 => Activations: - 00: Infinity-Box/Dongle v0146 - 03: [BEST] v0122 => Options: - Infinity-Box/Dongle - Infinity BEST2 Last edited by COVVA; 11-22-2020 at 17:22. Reason: complement info

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11-22-2020, 20:52	#2 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,453 Member: 1043909 Status: Offline Thanks Meter: 60,912	DongleManager has FACTORY DEFAULT password. You have changed your password time ago. For all server operations you should use password that you are using to access IOS web account.

11-23-2020, 01:25	#5 (permalink)
COVVA Cheater -Don't Deal with him- Join Date: May 2005 Location: Colombia Posts: 660 Member: 142645 Status: Offline Sonork: 100.1604204 Thanks Meter: 239	Mr Yellow pass no work fine, i not can enter to support area ios, i reset again factory pass... wait 5 min ..please i send .. and test

11-23-2020, 01:30	#6 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,453 Member: 1043909 Status: Offline Thanks Meter: 60,912	very good ! if you can enter to IOS it means password is Ok Now enter your username and password to BEST

11-23-2020, 01:43	#7 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,453 Member: 1043909 Status: Offline Thanks Meter: 60,912	please stop to send us PM, all PM will be ignored and deleted. If you have a problem you can write here. Thank you !

11-23-2020, 01:47	#8 (permalink)
COVVA Cheater -Don't Deal with him- Join Date: May 2005 Location: Colombia Posts: 660 Member: 142645 Status: Offline Sonork: 100.1604204 Thanks Meter: 239	Mr yellow, i no can ´t login ios, i reset my pass, but i can no enter ios support, you can please check status dongle from my mail sn account ? mail: [email protected] sn: Serial No (S/N): 57F91591 infinity best+ 2 years yesterday activated Because i reset password i no can enter ios i no can log https://user.infinity-box.com/index.php

11-23-2020, 01:54	#10 (permalink)
COVVA Cheater -Don't Deal with him- Join Date: May 2005 Location: Colombia Posts: 660 Member: 142645 Status: Offline Sonork: 100.1604204 Thanks Meter: 239	Mr yellow solved .. with new pass thanks