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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 05-20-2020, 15:20   #1 (permalink)
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Join Date: Oct 2013
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Box/Dongle misconfiguration


Hello
I have a problem, I cannot open the program and cannot update the firmware
Quote:
=== DongleManager [Infinity] v1.80 [20/05/2020 16:17:09] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 02008B661DCF1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 00008B66
Firmware version: 0118.00
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 0A: #10
=> Box/Dongle misconfiguration. Contact to support !
=> Options:
- Infinity-Box/Dongle
- Infinity SM
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Old 05-20-2020, 17:10   #2 (permalink)
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Quote:
Originally Posted by ahmedsalem0552 View Post
Hello
I have a problem, I cannot open the program and cannot update the firmware
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2.
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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The Following User Says Thank You to YellowBoss For This Useful Post:
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