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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 10-18-2014, 11:58   #1 (permalink)
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Soft frezze


When i insert a nokia lumia win 8 phone , software freeze and if i pull it off cable , soft begin to work again and detects that there is a win 8 phone connected .
I try with some drivers , but i am stuck .
I can confirm other pc will work ok .
I don't want to reinstall windows xp xp3 again .
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Old 10-18-2014, 16:16   #2 (permalink)
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Hello. Which phone? Latest 1.97 should work ok with wp8.x phones
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Old 10-18-2014, 20:46   #3 (permalink)
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I try with nokia lumia 520 all nokia lumia wp8 i connect soft freeze .
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Old 10-18-2014, 20:51   #4 (permalink)
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Phone found!
WP8x Nokia Phone detected


This is when freeze , after i pull out usb from phone
Phone found!
WP8x Nokia Phone detected
Read info... Ok

Phone disconected!

Connect phone on selected interface...


I confirm other pc is making same .
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Old 10-19-2014, 13:27   #5 (permalink)
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That is strange , did you try on other PC?
And latest BEST version.
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Old 11-29-2014, 14:31   #6 (permalink)
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Originally Posted by Dzirt View Post
That is strange , did you try on other PC?
And latest BEST version.
same problem with lumia 520 and in 02 machines need solution
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Old 11-29-2014, 14:58   #7 (permalink)
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Quote:
Originally Posted by bilousoft View Post
same problem with lumia 520 and in 02 machines need solution
its bcz win phone driver not properly installed.
try it manually, restart system. try to flash/connect
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Old 11-29-2014, 15:58   #8 (permalink)
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Better not use ancient XP... It just make a troubles. Lot of troubles...
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Old 11-29-2014, 16:21   #9 (permalink)
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lab top with win7 32bit and pc with xp 32bit also problem soft freez
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Old 11-29-2014, 17:28   #10 (permalink)
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So, remove drivers and install them again. After show screenshot from device manager with WinUSB/Nokia USB connectivity device section.
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Old 11-29-2014, 21:24   #11 (permalink)
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will test and post result thank you
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Old 11-30-2014, 17:08   #12 (permalink)
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So, remove drivers and install them again. After show screenshot from device manager with WinUSB/Nokia USB connectivity device section.
still same need solution i payed software for work with it and i have 2 problems in one month so please give me answer
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Old 11-30-2014, 22:09   #13 (permalink)
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i waiting a solution we payed your software for work not for asking and lose a time and mony!!!
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Old 11-30-2014, 22:38   #14 (permalink)
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still same need solution i payed software for work with it and i have 2 problems in one month so please give me answer
Problem #1: download phone drivers from Support Area and install it

Problem #2: Please explain what is the problem exactly
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Old 11-30-2014, 23:58   #15 (permalink)
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There are some phones that work ok with best , some are not working at all , soft freeze when i press read info , if i put phone out , the soft gets back .
I try many drivers .
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