Update Card Failed - GSM-Forum

4G Telecom · 07-26-2017, 07:03

Update card activation for SM tool,Update failed now not open bb5 best tool, Error ''card not found restart software''

Try again update but not success

First Time Up date

now read info not show card sn.

Now update failed

Need Help Card Update

InfinityHelp · 07-26-2017, 16:54

Quote:

Originally Posted by 4G Telecom

Update card activation for SM tool,Update failed now not open bb5 best tool, Error ''card not found restart software''

Try again update but not success

First Time Up date

now read info not show card sn.

Now update failed

Need Help Card Update

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware

- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

4G Telecom · 07-28-2017, 06:18

Still same problem

Yesterday Update logs..........

Quote:

== DongleManager [Infinity] v1.70 [7/27/2017 10:36:31] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0004476B01171292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.70 [7/27/2017 10:36:39] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0004476B01171292
=== Process started: 7/27/2017 10:36:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 551/10053
Error upgrading applets:
Card returned error - 0000 at 551/10053
Disconnected

Today logs..........

Quote:

== DongleManager [Infinity] v1.70 [7/28/2017 10:30:33] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0004476B01171292
=== Process started: 7/28/2017 10:30:33 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.

Check another Smart-Card into Card-Reader,but still

InfinityHelp · 07-29-2017, 06:22

Have you installed special drivers ?

YellowBoss · 07-29-2017, 06:56

@4G Telecom
Why do you ignore questions and why do you ignore instruction ?

Code:

- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries

4G Telecom · 07-29-2017, 07:01

card driver

Try 2 or 3 times per day

First time update error

Quote:

Card returned error - 0000 at 551/10053
Error upgrading applets:
Card returned error - 0000 at 551/10053

2nd time

Quote:

uthenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

And 3 try Error 2

YellowBoss · 07-29-2017, 07:03

do you have another pc or another card-reader ?

why do you ignore instruction ?

Code:

- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries

4G Telecom · 07-29-2017, 07:11

Try With
1.Another pc
2.Another smart card
3.Win7 & Win8

BB5 Best Card work Main infinity box ?

4G Telecom · 07-31-2017, 06:21

After Wait 48 Hours still same

Quote:

=== DongleManager [Infinity] v1.70 [7/31/2017 10:49:11] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0004476B01171292
=== Process started: 7/31/2017 10:49:11 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

No need SM activation on BB5 Best
Please infinity team soul my problem
Update my card only Nokia tool
Without Nokia tool stopped my Nokia work

4G Telecom · 08-01-2017, 05:55

What i do infinity ?

**InfinitySupport** · 08-01-2017, 12:52

As I can see you have got an answer in other thread.

07-26-2017, 07:03	#1 (permalink)
4G Telecom No Life Poster Join Date: Jul 2015 Location: India Posts: 597 Member: 2421242 Status: Offline Sonork: 100.1614558 Thanks Meter: 700	Update Card Failed Update card activation for SM tool,Update failed now not open bb5 best tool, Error ''card not found restart software'' Try again update but not success First Time Up date now read info not show card sn. Now update failed Need Help Card Update

07-29-2017, 06:56	#5 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	@4G Telecom Why do you ignore questions and why do you ignore instruction ? Code: - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries

07-29-2017, 07:03	#7 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	do you have another pc or another card-reader ? why do you ignore instruction ? Code: - DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries

07-29-2017, 06:22	#4 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	Have you installed special drivers ?

07-29-2017, 07:11	#8 (permalink)
4G Telecom No Life Poster Join Date: Jul 2015 Location: India Posts: 597 Member: 2421242 Status: Offline Sonork: 100.1614558 Thanks Meter: 700	Try With 1.Another pc 2.Another smart card 3.Win7 & Win8 BB5 Best Card work Main infinity box ?

08-01-2017, 05:55	#10 (permalink)
4G Telecom No Life Poster Join Date: Jul 2015 Location: India Posts: 597 Member: 2421242 Status: Offline Sonork: 100.1614558 Thanks Meter: 700	What i do infinity ?

08-01-2017, 12:52	#11 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	As I can see you have got an answer in other thread.