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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 07-14-2015, 07:59   #1 (permalink)
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Master JayDi, help me again about contact service

Hello master
phone model - 502, rm-921.
problem : after flash " CONTACT SERVICE"

flash full log :



Connect phone on selected interface...

Core : v2.08 , BB5XG FlashEngine : v9.9

Selected FlashSettings : Manual
File [Ok] : BCF760EF_rm921_14.0.6.mcusw.fpsx
File [Ok] : BD3AA64B_rm921_14.0.2_059S4B4_m1_2032_02_452463.ro fs.fpsx
File [Ok] : 0313F225_rm921_14.0.2_059S4B4_m1_2032_02_452463.im age.fpsx

Dead Mode is Selected
Waiting for USB device...
If PC not detect phone - Insert Cable first, then Insert battery
If stuck on boot - remove MicroSD card from phone!
--- Press phone's power button or insert cable & charger! ---

Phone not found
- > Tip : Insert cable, without battery, Press Flash , Insert Battery

Connect phone on selected interface...

Core : v2.08 , BB5XG FlashEngine : v9.9

Selected FlashSettings : Manual
File [Ok] : BCF760EF_rm921_14.0.6.mcusw.fpsx
File [Ok] : BD3AA64B_rm921_14.0.2_059S4B4_m1_2032_02_452463.ro fs.fpsx
File [Ok] : 0313F225_rm921_14.0.2_059S4B4_m1_2032_02_452463.im age.fpsx

Dead Mode is Selected
Waiting for USB device...
If PC not detect phone - Insert Cable first, then Insert battery
If stuck on boot - remove MicroSD card from phone!
--- Press phone's power button or insert cable & charger! ---

1st Boot Done, processing booting now
ASIC ID_F : 00000C201610004049AA2089922AE4443B678632
ASIC ID_E : 00000C2016100040
PUBLIC ID : 7B5C831B5CC2B9E349AA2089922AE4443B678632
XGCHIP ID : 7B5C831B5CC2B9E3
ROOT KEY HASH : 125FC72605B5C4E48A9E0225084D2579
ROM ID : 535882252F54C676

Prepare and send 2nd loader...
2nd boot Ok
Prepare and send Algo loader...
Algo boot Ok

IMEI [1] : 351741062450568
IMEI [2] : 351741062450576
NPC Certificate saved...
CCC Certificate saved...
HWC Certificate saved...

RPL saved : C:\InfinityBox\BEST\Backup\Cert\351741062450568_XG 223_CRT.rpl

PAPUBkeys : 7EC22006F565793C24924878FBAB9CA6CBE42C35


=== SW Version Check ===
- > REFLASHING
=== SW Version Check ===

=== Flashing MCU ===
Processing file : BCF760EF_rm921_14.0.6.mcusw.fpsx
Erasing...
Writing...
Total blocks : 82
Writing RKH CRT [ISSW]
Writing RKH CRT [MEMSET]
Writing RKH CRT [PRIMAPP]
Writing RKH CRT [LOADER]
Writing RKH CRT [PASUBTOC]
Writing RKH CRT [PAPUBKEYS] [PAKeys : 7EC22006F565793C24924878FBAB9CA6CBE42C35]
Writing RKH CRT [UPDAPP]
Writing RKH CRT [MCUSW]
File processed Ok, 81 blocks were writen

=== Flashing PPM ===
Processing file : BD3AA64B_rm921_14.0.2_059S4B4_m1_2032_02_452463.ro fs.fpsx
Erasing...
Writing...
Total blocks : 13
Writing RKH CRT [PPM]
File processed Ok, 13 blocks were writen

=== Flashing CNT ===
Processing file : 0313F225_rm921_14.0.2_059S4B4_m1_2032_02_452463.im age.fpsx
Erasing...
Writing...
Total blocks : 51
File processed Ok, 51 blocks were writen

Flashing done , total time : 00:00:48
Reboot phone to service mode...


after flash phone now contact service.
how solve pls reply.

thanks with best regards,
mahir ashab
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Old 07-14-2015, 08:01   #2 (permalink)
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Hello. Check phone state : Do "Read RPL" and check after security and SimLock status.
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Old 07-14-2015, 08:33   #3 (permalink)
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yes master ,

phone info log :

Phone found!
Series 40 Device detected!
read info... - Ok

Reading Phone Info....
Connected phone - 502
Software ver : V 14.0.6 10-07-14 RM-921 (c) Nokia
IMEI : 351741062450568
XappVer : 00000820
APE Var : 0000000000000000000000000000000000000000
PPM : 39ca71fbc2cbcf327bf4554c40472b4e97f23326
CNT :
Product SN : 0
Product code :
Long Prod.SN : 0
Hardware info=======
HWID :
Tahvo : RM-921-14.0.6--14.0.2-14.0.2
Batery: 4179 mV
CMT BT: 0101-0.1.9
LCDVer: TPO
Lock info ===========
IMEI : 351741062450568
IMEI spNet : 3A 15 47 01 26 54 50 06
IMEI svNet : 33 15 47 01 26 54 50 06 F8

Unable to read Lock table...
CRT308 Backup Created

SDD key status : Damaged!!!!!
CMLA Key status : Not Present
SimLock status : Damaged!!!!!
Security status : Damaged!!!!!
PA_SimLock Version :
PA_SL phone detected

User code : Crypted
MMC pwd : no any record found
UserDataExLevel : Full [PhoneBook, Calendar, PWD, SMS, Gallery]

Done!

thanks,
with best regards
mahir
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Old 07-14-2015, 08:42   #4 (permalink)
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I suggest throw it to spareparts.
It was dead from beginning.
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