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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 11-12-2016, 18:07   #1 (permalink)
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not done 635 and credits gone


hello , i did unlock one lumia win10 , first trie gives me some errors and not done and credits gone , after that only soft gives error 62 . any help in that?
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Old 11-13-2016, 10:11   #2 (permalink)
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Hello. Use SW logs for better understanding of problem.
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Old 11-13-2016, 18:42   #3 (permalink)
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HERE IS THE LOG OF FIRST OPERATION:
Code:
Card found: S/N : 1D1EXXXX , v0118
Registered to: sXXXXXX

Connect phone on selected interface...

Phone found!
WP10/WP8x Lumia Phone detected
Read info... Ok

 === Main info === 
NCSD Version : 3.7
Sw Version   : 3058.50000.1425.0001
IMEI         : 356347057675816
ProductCode  : 059S0N2
ProductSN    : MIO127318
Module Code  : 0205404
 === HW info === 
Public ID    : E067AEF472535CC0AD0CD906FE77C7C11EFB1646
HW Version   : 5020
BT Addr.     : BCC6DB1D30E2
Wlan Mac     : BCC6DB1E0698
Battery Level : 72 %
 === Branding and security info === 
Operator     : 000-IN
SimLock      : Locked!
SimLock      : 3700100000000
Country      : Dominican Republic
Operator     : orange
Branding     : RM-846_im_india_233
Sec. Mode    : Restricted
Done!


Card serial: 1D1EXXXX
Card type: BEST Dongle
Card password: XXXXXXX

Link to my account: http://user.infinity-box.com
Login: lumia0823

Connecting to server...

Credits: 74

Set Phone to Test mode
Done

Connect phone on selected interface...

Phone found!
WP10/WP8x Lumia Phone detected
Read info... Ok

WP8 Unlock Started
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Processing Step #1

Card serial: 1D1EXXXX
Card type: BEST Dongle
Card password: XXXXXXX

Link to my account: http://user.infinity-box.com
Login: lumia0823

Connecting to server...

Credits: 0
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Old 11-13-2016, 19:01   #4 (permalink)
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refunded.

do not try this unit any more !
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Old 02-06-2017, 12:34   #5 (permalink)
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another one also with same pb :(

Code:
Phone found!
WP10/WP8x Lumia Phone detected
Read info... Ok

 === Main info === 
NCSD Version : 5.0
Sw Version   : 02540.00019.14522.26005
IMEI         : 353633068697730
ProductCode  : 059W0L7
ProductCodeB : 059V6V7
ProductSN    : 620F705AU
Module Code  : 0206071
 === HW info === 
Public ID    : 65F774BEE4519561D434F474C79BA41D612E911B
HW Version   : 2003
BT Addr.     : 74E28C4C3035
Wlan Mac     : 74E28C4C8ED0
Battery Level : 30 %
 === Branding and security info === 
Operator     : O2O-GB
SimLock      : Locked!
SimLock      : 9234100088065
Country      : United Kingdom
Operator     : O2
Branding     : RM-1045_1046
Sec. Mode    : Restricted
Done!
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Old 02-06-2017, 16:11   #6 (permalink)
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what error do u get ? and was your credit refunded?
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Old 02-06-2017, 17:51   #7 (permalink)
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Yes refunded for both , old and new case .
Thx.
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