Process faled: Server reported error: 62 EXTERNAL_ORDER - Page 2 - GSM-Forum

riajul1988 · 09-20-2019, 12:59

we are waiting ........................sir

UHK · 11-07-2019, 20:12

Device : P2A ( PL21 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authentication error:Server reported error: 05 AUTHENTICATION_FAILED
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

Load : C:\Users\Usman\Downloads\CTL-351F-0-00WW-B04\CTL-351F-0-00WW-B04.nb0
Project : CTL
SW_ver : CTL-351F-0-00WW-B0
Platform : Q9
SecVer : 0x0004
Load Ok!

Operation : Flash Firmware [FTM] [ v1.18 ]
Setting : UserData preserve : False
Setting : FRP Reset : True
Setting : Keep SVC : True

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : C2R
HW version : 3.0
HW variant : SDM EMMC
HW RF_BAND : G_850_900_1800_1900^W_1_2_5_8^L_1_3_5_7_8_20_38_
SW version : CTL-354M-0-00WW-B01
SW CurrSlot : A
SW serialnm : CTLGAP48A1902265
SW secured : YES
Bootloader type : RETAIL
Security Version : 0004

OP : Activate SVC

Device : C2R ( CTL1 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authentication error:Server reported error: 05 AUTHENTICATION_FAILED
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

YellowBoss · 11-11-2019, 00:03

Quote:

Originally Posted by UHK

...
Authenticating...
Authentication error:Server reported error: 05 AUTHENTICATION_FAILED
...

This error message means you have entered wrong username and/or password. You should use the same username and password like for your web account login.

invitor · 12-03-2019, 22:39

Operation : Flash Firmware [FTM] [ v1.19 ]
Setting : UserData preserve : False
Setting : FRP Reset : True
Setting : Change SKUID : False
Setting : Keep SVC : True

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : E2M
HW version : PVT
HW variant : MTP eMMC
HW RF_BAND : G_850_900_1800_1900^W_1_5_8^L_1_3_5_7_8_20_38_40
SW version : E2M-035B-0-00WW-B03
SW serialnm : E2MBA98220007850
SW secured : YES
Bootloader type : RETAIL
Security Version : 0004

OP : Activate SVC

Device : E2M ( E2M )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

YellowBoss · 12-04-2019, 21:11

Quote:

Originally Posted by invitor

Operation : Flash Firmware [FTM] [ v1.19 ]
Setting : UserData preserve : False
Setting : FRP Reset : True
Setting : Change SKUID : False
Setting : Keep SVC : True

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : E2M
HW version : PVT
HW variant : MTP eMMC
HW RF_BAND : G_850_900_1800_1900^W_1_5_8^L_1_3_5_7_8_20_38_40
SW version : E2M-035B-0-00WW-B03
SW serialnm : E2MBA98220007850
SW secured : YES
Bootloader type : RETAIL
Security Version : 0004

OP : Activate SVC

Device : E2M ( E2M )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

You are experienced user with many years experience and this means for sure you know this kind of features can be done via server method only.
server is in upgrade stage now, as well as BEST software should be updated for new features.
As soon as system will be completely updated it will be a special announce.

invitor · 12-22-2019, 22:00

we waiting for solution from BEST team

i am sure your team be the first again
b.r.

oto_electronics · 01-24-2020, 22:12

Hi YellowBoss, any good news ?!?

YellowBoss · 01-27-2020, 00:47

Quote:

Originally Posted by oto_electronics

Hi YellowBoss, any good news ?!?

Yes, work is in progress but you know, many things should be done carefully.

cruiser666 · 05-01-2020, 13:02

Sir we are waiting

We cant flash nokia 2.1 TA-1080 For ex

InfinityHelp · 05-01-2020, 13:29

Quote:

Originally Posted by cruiser666

Sir we are waiting

We cant flash nokia 2.1 TA-1080 For ex

Yes Sir, we know you are waiting.
If you have urgent orders you can try to find similar service from other supplier but I am not sure it's available at the moment

djlangel · 05-04-2020, 21:09

server when long time available?

InfinityHelp · 05-04-2020, 21:57

Currently this service is offline. Work is in progress

ersa · 09-25-2020, 16:16

Today 25.09.2020 and still offline???

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : D1A
HW version : 5.0
HW variant : FIH eMMC
HW RF_BAND : G_850_900_1800_1900^W_1_2_5_8^L_1_3_5_7_8_20_28_38 _40
SW version : ND1-618B-0-00WW-B01
SW serialnm : D1AGAS5813212822
SW secured : YES
Bootloader type : RETAIL
Security Version : 0004

OP : Activate SVC

Device : D1A ( ND11 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

InfinityHelp · 09-25-2020, 16:53

Hi,
yes, this paid service is currently offline

igorsimo · 11-10-2020, 10:28

Hi
I have the following problem with Best dongle,here is the log:

Card found : 0761DFB0 , v0122
Infinity-Box BEST Nokia [HMD] Module [NK2] v1.20

Operation : Reset Settings [FTM] [ v1.20 ]

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Looking for SVC package in local database ...
SW : ND1-619B-0-00WW-B02
Package : ND1-618A

Device : D1A ( ND11 )
BLType : RETAIL
SecVer : 04
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version check error:Error: Client version is too old
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

12-03-2019, 22:39	#19 (permalink)
invitor Freak Poster Join Date: Oct 2005 Location: Bulgaria Posts: 283 Member: 188794 Status: Offline Thanks Meter: 39	help Operation : Flash Firmware [FTM] [ v1.19 ] Setting : UserData preserve : False Setting : FRP Reset : True Setting : Change SKUID : False Setting : Keep SVC : True -> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable -> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear Wait for phone... Connect Ok! Device Found! Initialize ... Initialize Ok! Dev Model : E2M HW version : PVT HW variant : MTP eMMC HW RF_BAND : G_850_900_1800_1900^W_1_5_8^L_1_3_5_7_8_20_38_40 SW version : E2M-035B-0-00WW-B03 SW serialnm : E2MBA98220007850 SW secured : YES Bootloader type : RETAIL Security Version : 0004 OP : Activate SVC Device : E2M ( E2M ) BLType : RETAIL SecVer : 04 Device authentification ... Processing server operation ... Connecting to server... Connected Authenticating... Authenticated Checking Client version... Client version check error:Error: Client version is too old Disconnected Disconnected Finished Error : Device auth failed! Server reported error! Send log and report.log to support! Include device info also! Reconnect Power/Cable!

09-25-2020, 16:16	#28 (permalink)
ersa No Life Poster Join Date: Jul 2004 Location: Now on earth Age: 48 Posts: 896 Member: 75290 Status: Offline Thanks Meter: 57	server offline Today 25.09.2020 and still offline??? -> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable -> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear Wait for phone... Connect Ok! Device Found! Initialize ... Initialize Ok! Dev Model : D1A HW version : 5.0 HW variant : FIH eMMC HW RF_BAND : G_850_900_1800_1900^W_1_2_5_8^L_1_3_5_7_8_20_28_38 _40 SW version : ND1-618B-0-00WW-B01 SW serialnm : D1AGAS5813212822 SW secured : YES Bootloader type : RETAIL Security Version : 0004 OP : Activate SVC Device : D1A ( ND11 ) BLType : RETAIL SecVer : 04 Device authentification ... Processing server operation ... Connecting to server... Connected Authenticating... Authenticated Checking Client version... Client version check error:Error: Client version is too old Disconnected Disconnected Finished Error : Device auth failed! Server reported error! Send log and report.log to support! Include device info also! Reconnect Power/Cable!

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09-20-2019, 12:59	#16 (permalink)
riajul1988 No Life Poster Join Date: Feb 2011 Location: (BaNgLaDeSh).(U.A.E,AD) Posts: 1,952 Member: 1511441 Status: Offline Sonork: 100.1604057 Thanks Meter: 1,162	we are waiting ........................sir

11-07-2019, 20:12	#17 (permalink)
UHK No Life Poster Join Date: Jul 2002 Posts: 1,752 Member: 13737 Status: Offline Sonork: 100.100725 Thanks Meter: 194	Device : P2A ( PL21 ) BLType : RETAIL SecVer : 04 Device authentification ... Processing server operation ... Connecting to server... Connected Authenticating... Authentication error:Server reported error: 05 AUTHENTICATION_FAILED Disconnected Disconnected Finished Error : Device auth failed! Server reported error! Send log and report.log to support! Include device info also! Reconnect Power/Cable! Load : C:\Users\Usman\Downloads\CTL-351F-0-00WW-B04\CTL-351F-0-00WW-B04.nb0 Project : CTL SW_ver : CTL-351F-0-00WW-B0 Platform : Q9 SecVer : 0x0004 Load Ok! Operation : Flash Firmware [FTM] [ v1.18 ] Setting : UserData preserve : False Setting : FRP Reset : True Setting : Keep SVC : True -> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable -> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear Wait for phone... Connect Ok! Device Found! Initialize ... Initialize Ok! Dev Model : C2R HW version : 3.0 HW variant : SDM EMMC HW RF_BAND : G_850_900_1800_1900^W_1_2_5_8^L_1_3_5_7_8_20_38_ SW version : CTL-354M-0-00WW-B01 SW CurrSlot : A SW serialnm : CTLGAP48A1902265 SW secured : YES Bootloader type : RETAIL Security Version : 0004 OP : Activate SVC Device : C2R ( CTL1 ) BLType : RETAIL SecVer : 04 Device authentification ... Processing server operation ... Connecting to server... Connected Authenticating... Authentication error:Server reported error: 05 AUTHENTICATION_FAILED Disconnected Disconnected Finished Error : Device auth failed! Server reported error! Send log and report.log to support! Include device info also! Reconnect Power/Cable!

12-22-2019, 22:00	#21 (permalink)
invitor Freak Poster Join Date: Oct 2005 Location: Bulgaria Posts: 283 Member: 188794 Status: Offline Thanks Meter: 39	we waiting for solution from BEST team i am sure your team be the first again b.r.

01-24-2020, 22:12	#22 (permalink)
oto_electronics Registered User Join Date: May 2006 Location: ROMANIA - BISTRITA Age: 44 Posts: 114 Member: 279656 Status: Offline Sonork: 1684319 Thanks Meter: 7	Hi YellowBoss, any good news ?!?

05-01-2020, 13:02	#24 (permalink)
cruiser666 Insane Poster Join Date: Nov 2006 Location: Tehran,Iran Posts: 65 Member: 389581 Status: Offline Thanks Meter: 4	Sir we are waiting We cant flash nokia 2.1 TA-1080 For ex

05-04-2020, 21:09	#26 (permalink)
djlangel Freak Poster Join Date: Feb 2009 Posts: 279 Member: 975562 Status: Offline Thanks Meter: 46	server when long time available?

05-04-2020, 21:57	#27 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	Currently this service is offline. Work is in progress

09-25-2020, 16:53	#29 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	Hi, yes, this paid service is currently offline

11-10-2020, 10:28	#30 (permalink)
igorsimo Insane Poster Join Date: Mar 2005 Location: Backi Petrovac Posts: 66 Member: 129300 Status: Offline Thanks Meter: 19	Hi I have the following problem with Best dongle,here is the log: Card found : 0761DFB0 , v0122 Infinity-Box BEST Nokia [HMD] Module [NK2] v1.20 Operation : Reset Settings [FTM] [ v1.20 ] -> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable -> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear Wait for phone... Connect Ok! Device Found! Initialize ... Initialize Ok! Looking for SVC package in local database ... SW : ND1-619B-0-00WW-B02 Package : ND1-618A Device : D1A ( ND11 ) BLType : RETAIL SecVer : 04 Device authentification ... Processing server operation ... Connecting to server... Connected Authenticating... Authenticated Checking Client version... Client version check error:Error: Client version is too old Disconnected Disconnected Finished Error : Device auth failed! Server reported error! Send log and report.log to support! Include device info also! Reconnect Power/Cable!