update dongle error

[evanoo]

Hello,

I have been trying to update my dongle since 3 days with no luck, now my best dongle is corrupt and updates keeps failing...


i have installed correct drivers as shown below:




but dongle manager hangs when updating the dongle and then error:

Box/Dongle type selected: [BEST]
---------- Process started: 11/28/2015 3:05:05 PM ----------
DongleManager [Infinity-Box] v1.60 [11/28/2015 3:05:05 PM]
PC HWID: 7C7ACE5930B0F450A2099F6496234DF8
Card-Reader: FT SCR2000 0
HWID: 01027F8A20281292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Error upgrading applets:
Card returned error - 0000 at 741/19686
Disconnected
--------------------------------------
Box/Dongle type selected: [BEST]
---------- Process started: 11/28/2015 2:50:23 PM ----------
DongleManager [Infinity-Box] v1.60 [11/28/2015 2:50:23 PM]
PC HWID: 7C7ACE5930B0F450A2099F6496234DF8
Card-Reader: FT SCR2000 0
HWID: 01027F8A20281292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Error upgrading applets:
Card returned error - 0000 at 87/19686
Disconnected
------------------------------------------
Box/Dongle type selected: [BEST]
---------- Process started: 11/28/2015 2:40:20 PM ----------
DongleManager [Infinity-Box] v1.60 [11/28/2015 2:40:20 PM]
PC HWID: 7C7ACE5930B0F450A2099F6496234DF8
Card-Reader: FT SCR2000 0
HWID: 01027F8A20281292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Error upgrading applets:
Card returned error - 0000 at 493/19686
Disconnected
--------------------------------------

i also have tried another pc same problem, please help!!!


thanks in advance

[YellowBoss]

Hello,

Try with another Card-Reader.
Do not use e-gate card-reader

[evanoo]

i'm using a new reader now but unable to update


Box/Dongle type selected: [BEST]
---------- Process started: 11/28/2015 4:23:42 PM ----------
DongleManager [Infinity-Box] v1.60 [11/28/2015 4:23:42 PM]
PC HWID: 7C7ACE5930B0F450A2099F6496234DF8
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01027F8A20281292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]

[YellowBoss]

Originally Posted by evanoo

i'm using a new reader now but unable to update


Box/Dongle type selected: [BEST]
---------- Process started: 11/28/2015 4:23:42 PM ----------
DongleManager [Infinity-Box] v1.60 [11/28/2015 4:23:42 PM]
PC HWID: 7C7ACE5930B0F450A2099F6496234DF8
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01027F8A20281292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]

Yes I can see your support ticket in our database but right now its closed with remark "discussion opened in support forum".

Did you contacted to our supporters via e-mail earlier ?

[evanoo]

yes i have contacted them on the email but they stopped responding...

[YellowBoss]

Originally Posted by evanoo

yes i have contacted them on the email but they stopped responding...

Yes sure once discussion moved to forum and your ticket become closed your future mails will be ignored by ticket system.

so I think you have a reson to explain a problem in details here.

[evanoo]

i have already explained the problem in the first post.

i just changed the reader so i need to update the dongle.

[evanoo]

i still can't update please authorize my dongle so i can update.


thanks

[YellowBoss]

Originally Posted by evanoo

i still can't update please authorize my dongle so i can update.


thanks

Hello,

I have contacted to server Admins with your Dongle update request but II have got an answer that your account become locked now with reason: too many tries.
Also I have checked support tickets and answers that was given to you by our other supporter and I have found that he have added warning text about this situation in his mails. So I think you have got this warning via e-mail earlier:

- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 (three) tries

I will try to discuss it with server Admins but as per my experience - we have to wait now untill lock will be cleared automatically by update system.

Btw, do you remember how many times did you tried to update your Dongle ? Admin told me it was more than 20 (twenty) attempts, itt really looks like an attack but not like a human action.