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09-03-2018, 17:08
| #16 (permalink) |
| Freak Poster  Join Date: Jan 2013 Location: Bhaluka, Mymensingh, Dhaka
Posts: 244
Member: 1868469 Status: Offline Thanks Meter: 82  | === DongleManager [Infinity] v1.72 [9/3/2018 22:06:45] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 010385651C6A1292 Box/Dongle found: [BEST] Serial No (S/N): FC088565 Firmware version: 0122.02 Box/Dongle misconfiguration Diagnostic code: 30 "UK Edition" status: Off Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v.0134 - 03: [BEST] v.0122 => Online Service Account: http://www.infinity-box.com/service - Username: 03FC088565 - Password: YFMLkwjn Diagnostic Key: 7F6A2A0061B63F41 |
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09-04-2018, 00:37
| #17 (permalink) | |
| Product Supporter  Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
- Run DongleManager - Update Dongle firmware with DongleManager IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again ! | |
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03-23-2019, 17:05
| #19 (permalink) |
| Junior Member Join Date: Dec 2016
Posts: 3
Member: 2658595 Status: Offline Thanks Meter: 2 | Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0108958724881292 Box/Dongle found: [BEST] Serial No (S/N): 149C9587 Firmware version: 0122.02 Box/Dongle misconfiguration Diagnostic code: 30 "UK Edition" status: Off Last launched Application: 0030 v.0229 => Activations: - 03: [BEST] v.0122 Diagnostic Key: 7FE8304B692449CD |
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10-25-2019, 04:55
| #20 (permalink) |
| Junior Member Join Date: Sep 2017
Posts: 20
Member: 2760615 Status: Offline Thanks Meter: 0 | Hello, please help, my dongle is not work with error DONGLE MISCONFIGURATION === DongleManager [Infinity] v1.70 [25.10.2019 9:55:43] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 1 HWID: 00068A6920281292 Box/Dongle found: [BEST] Serial No (S/N): 881F8A69 Firmware version: 0122.02 Box/Dongle misconfiguration Diagnostic code: 5A "UK Edition" status: Off Last launched Application: 0034 v.0138 => Activations: - 00: Infinity-Box/Dongle v.0138 - 03: [BEST] v.0122 - 07: module #07 Diagnostic Key: 7F76AC703D2A2F46 Last edited by hazrat7; 10-25-2019 at 05:00. |
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10-25-2019, 19:11
| #21 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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10-14-2020, 09:04
| #22 (permalink) |
| Junior Member Join Date: Aug 2020 Location: pakistan Age: 23
Posts: 6
Member: 2964530 Status: Offline Thanks Meter: 0 | Warning Dongle misconfigration Solution please Help Please === DongleManager [Infinity] v1.80 [10/14/2020 12:26:05] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 3 HWID: 000057701BE14082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): EBCE5770 Firmware version: 0145.02 === Process started: 10/14/2020 12:26:07 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. |
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10-14-2020, 13:23
| #23 (permalink) | |
| Product Supporter Join Date: Jun 2010 Location: Infinity Team support
Posts: 606
Member: 1330296 Status: Offline Thanks Meter: 1,137 | Quote:
Probably there is a software conflict with the next application(s): C:\program files (x86)\intel\bluetooth\devmonsrv.exe C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe C:\program files\via xhci uasp utility\usb3monitor.exe What to do: 1. Delete or rename files (see above) 2. Reboot PC 3. Delete fault.bn file 4. Update dongle firmware with DongleManager now 5. Run Infinity software. | |
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10-18-2020, 15:24
| #25 (permalink) |
| Freak Poster Join Date: Jun 2017 Location: Vietnam
Posts: 309
Member: 2723433 Status: Offline Thanks Meter: 97 | === DongleManager [Infinity] v1.80 [18/10/2020 21:23:18] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 000133C51F444082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): E95F33C5 Firmware version: 0143.02 === Process started: 18/10/2020 21:23:20 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 help |
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10-18-2020, 17:26
| #26 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Already answered time ago, please check your other thread. | |
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01-10-2021, 18:00
| #27 (permalink) |
| Junior Member Join Date: Oct 2017 Location: BANGLADESH Age: 36
Posts: 6
Member: 2768307 Status: Offline Sonork: 100.987357 Thanks Meter: 0 | help me sar === DongleManager [Infinity] v1.81 [1/10/2021 23:00:17] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0005935715BF1292 Box/Dongle found: Infinity [BEST] Serial No (S/N): CA6B9357 Firmware version: 0122.02 Box/Dongle misconfiguration Diagnostic code: 66 => Online Service: - Username: 03CA6B9357 - Password: EVRYuoyn => Box/Dongle misconfiguration. Contact to support !  |
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01-11-2021, 15:23
| #28 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Read NOTE here - https://www.infinity-box.com/support/?s=2 Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. Next steps: - Delete fault.bin file from software folder (if you have it there) - Run DongleManager - Update Dongle firmware | |
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01-22-2021, 05:46
| #29 (permalink) |
| Junior Member Join Date: Apr 2009 Location: phillipine Age: 45
Posts: 15
Member: 1008924 Status: Offline Thanks Meter: 3 | help my cm2 dongle === DongleManager [Infinity] v1.80 [1/22/2021 12:44:39] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000E00912BF4082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): C118E009 Firmware version: 0136.02 === Process started: 1/22/2021 12:44:40 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 |
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01-22-2021, 11:30
| #30 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software. What to do now: 1. Delete fault.bin file from software folder (if you have it there) 2. Install latest Infinity software updates 3. Run DongleManager 4. Update Dongle firmware Only ONE update try is allowed ! In case of problem DO NOT update card again ! | |
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