medusa pro box statu not conected after 1.1.6

[electro_mohamed]

medusa pro box statu not conected card and sn ok i update my card but same

[electro_mohamed]

Originally Posted by electro_mohamed

medusa pro box statu not conected card and sn ok i update my card but same

soft open ok but box statu not connected and all my driver ok after 1.1.6

[Robson Teccell]

Hello, after upgrading to pro jtag 1.1.6 jellyfish, the box does not recognize the card is with status = ok, I tried to update the Drivers and not solved.

[Medusa Box]

@ electro_mohamed and @ Robson Teccell

Hello.

Please contact us to Skype, we will look remotely, where can be the problem with your Box.

[tromphet]

Originally Posted by electro_mohamed

soft open ok but box statu not connected and all my driver ok after 1.1.6

same problem after update medusa pro to 1.1.6.box dead

[Medusa Box]

Also contact us to Skype, we will check remotely.

[ennemes]

also same problem whay
i only use my box one time
please solution


box statue NOT CONNECTED S/N OK

[Medusa Box]

Hello.

Please install the lateset Software verson and post here the result.

[ennemes]

Same problem with lasr setup 1.2.0
Box statut NOT CONNECTED

[ennemes]

Originally Posted by ennemes

Same problem with lasr setup 1.2.0
Box statut NOT CONNECTED

[ennemes]

DEAR MEDUSA PRO WITH ALL MY RESPET
if you not have solution for this problem why say contact with you in skype

i can not contact with reseler need to buy more mony to sent box to china again and wait 2 or 3 month why?

[Medusa Box]

Yes, You should exchange your Box by warranty. Please contact to our managers in on-line Sales Chat ("Chat with us") at GsmServer, they will try to help You with replacement.

Also, read here and try to run Software 1.2.0 again: http://forum.gsmhosting.com/vbb/f664...-out-2133946/:

Please pay attention! As you may have noticed, there is a minor issue with early Medusa PRO boxes firmware update. For those who have troubles with updating their box firmware version to 1.11 we introduce the so called "compatibility mode" - possibility to use all the latest software versions with old box firmware, but sacrificing some firmware-based improvements.

When you run software 1.2.0 for the first time it will attempt to update your box firmware to 1.11 if needed. If it fails to do so you will see "box status: not found" message.

To switch the software to "compatibility mode" do the following:
1. Close Medusa PRO software
2. Reconnect the box
3. Launch 1.2.0 software again

Also, keep in mind that non-updatable boxes are covered with warranty and entitled for replacement by authorized resellers.
And those who just intends a purchase - ask your reseller to update box firmware before shipping for your own peace of mind.

[ennemes]

Originally Posted by Medusa Box

Also contact us to Skype, we will check remotely.

Originally Posted by Medusa Box

@ electro_mohamed and @ Robson Teccell

Hello.

Please contact us to Skype, we will look remotely, where can be the problem with your Box.

Originally Posted by Medusa Box

Yes, You should exchange your Box by warranty. Please contact to our managers in on-line Sales Chat ("Chat with us") at GsmServer, they will try to help You with replacement.

Also, read here and try to run Software 1.2.0 again: http://forum.gsmhosting.com/vbb/f664...-out-2133946/:

im trying to update but can't update card

[Medusa Box]

Re-uodate card again, we have added more update attempts.

[kelvin_GH]

You box is dead... i have this problem... only it works 3 months and then died. You can exchange in in your re-seller.