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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > Medusa


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Old 11-25-2021, 01:34   #1 (permalink)
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medusa pro software [Answered]


I'm stuck in this place
help
Updates count: 5
Updates limit: 5
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - PRO (ver 2.6)
- Huawei - NO
- FRP - FULL (ver 2.6)
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!
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Old 11-25-2021, 08:30   #2 (permalink)
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Hello.

Try to repeat update operation once again, now.

Post here results. We will check it.
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Old 11-25-2021, 10:53   #3 (permalink)
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the update went but the program doesn't start every time it updates the card's firmware


Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 00013EFF
Found card with s/n 2000007E0
Selected card: 02000007E0
Updates count: 7
Updates limit: 8
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - PRO (ver 2.6)
- Huawei - NO
- FRP - FULL (ver 2.6)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Card firmware successfully updated!
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Old 11-25-2021, 13:14   #4 (permalink)
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Hello.

Try to update Software from this web page and repeat launch software once again. Post here results.
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Old 11-25-2021, 13:57   #5 (permalink)
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I tried, it doesn't work again, I have an activation limit


Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 00013EFF
Found card with s/n 2000007E0
Found card with s/n 00006C01
The card is not valid card.
Selected card: 02000007E0
Updates count: 8
Updates limit: 8
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - PRO (ver 2.6)
- Huawei - NO
- FRP - FULL (ver 2.6)
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!
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Old 11-26-2021, 08:20   #6 (permalink)
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Hello.

Please, send us screenshot with your problem. We will check it.

Also, we added more updates count for your card.
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Old 11-26-2021, 15:00   #7 (permalink)
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please connect with me anydesk will show how it looks like
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Old 11-26-2021, 16:10   #8 (permalink)
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Please contact us to Skype, we will check remotely, where can be the problem in more details.
Quote:
Skype: medusa_pro_box
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Old 12-08-2021, 20:03   #9 (permalink)
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Please, added more updates count for my card.
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 100005E50
Selected card: 0100005E50
Updates count: 13
Updates limit: 13
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - PRO (ver 2.6)
- Huawei - FULL (ver 2.6)
- FRP - FULL (ver 2.6)
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!
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Old 12-09-2021, 12:16   #10 (permalink)
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@Edgar890913

Hello.

We added more update counts, please repeat update card operation again.
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