"Unsupported Smart-Card 1" after upgrade to v2.1.1 [Answered] - GSM-Forum

wildergd · 08-04-2020, 14:35

Hello, I own a Medusa Pro box... it was working fine until i upgraded to v2.1.1... Card update was success.. but software doesn't work... if i use v1.76 it works fine... but if i install 1.7.7 or later soft i get same error...

please i need help

PD: I attached the screenshot of the window with the error..
MY OS is Windows 7 32-bits

Octopus support · 08-04-2020, 15:01

Hello.

Please connect the box and post here screenshot with device manager section (Smart card readers), we will check it.

08-04-2020, 14:35	#1 (permalink)
wildergd Junior Member Join Date: Feb 2009 Posts: 12 Member: 977957 Status: Offline Thanks Meter: 1	"Unsupported Smart-Card 1" after upgrade to v2.1.1 [Answered] Hello, I own a Medusa Pro box... it was working fine until i upgraded to v2.1.1... Card update was success.. but software doesn't work... if i use v1.76 it works fine... but if i install 1.7.7 or later soft i get same error... please i need help PD: I attached the screenshot of the window with the error.. MY OS is Windows 7 32-bits Last edited by wildergd; 08-04-2020 at 14:38. Reason: file attach failed

08-04-2020, 15:01	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,160 Member: 2891705 Status: Offline Thanks Meter: 2,141	Hello. Please connect the box and post here screenshot with device manager section (Smart card readers), we will check it.