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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 12-28-2022, 20:04   #1 (permalink)
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a215u bst cant unlock [Answered]


i try to unlock two phones bit 7 and bit 5 and the same error after the new update i get this error



work ID: 0000000001978D11
Starting Unlock (Oct.2022)
Selected model: SM-A215U
Please connect device via Adb or Brom mode.
If for some reason Soft Bricking doesn`t work, you will have to connect your device via Brom mode by Test Point.

Searching for devices...
Searching ADB devices...
Press "OK" button on the device to allow USB debugging
OK
Reading info...
Detected model: SM-A215U
Fingerprint: samsung/a21sq/a21:11/RP1A.200720.012/A215USQU7BVD3:user/release-keys
Firmware compiled date: Fri Apr 29 15:24:22 KST 2022
PDA version: A215USQU7BVD3
CSC version: A215UOYN7BVD3
SW version: A215USQU7BVD3
Build number: A21LTE_USA_SINGL
Phone SN: R9AR505BNKJ
Android version: 11 (RP1A.200720.012)
Sales code: DSH
Carrier Id: BST
Country: USA
HW platform: mt6765
HW Chip: mt6765
HW Modem: REV1.0
Security patch level: 2022-05-01
Warranty Void: unknown
Codename: a21sq
SIM 1 status: ABSENT
SIM 2 status: ABSENT
Modem board: MT6765
Reading IMEI...
Searching modem port...
OK
Rebooting device...
HW Chip : MT6765
HW Version : 8a00.ca00.0.0
Reconnecting...
OK
Reading preloader...
OK
Mobile Status: brom
Sending bootloader info...
Initializing memory flash...
Initializing successfully completed
Detected EMMC flash
Failed to open resource file
Restoring bootloader...
Getting paritions info...
Unlock (Oct.2022) failed
Execution time 54 second(s)
Performed by 4.0.9 Software version.

Work ID: 0000000001978E26
Starting Unlock (Oct.2022)
Selected model: SM-A215U
Please connect device via Adb or Brom mode.
If for some reason Soft Bricking doesn`t work, you will have to connect your device via Brom mode by Test Point.

Searching for devices...
Searching ADB devices...
Press "OK" button on the device to allow USB debugging
OK
Reading info...
Detected model: SM-A215U
Fingerprint: samsung/a21sq/a21:10/QP1A.190711.020/A215USQS5AUG6:user/release-keys
Firmware compiled date: Wed Jul 21 11:22:05 KST 2021
PDA version: A215USQS5AUG6
CSC version: A215UOYN5AUG6
SW version: A215USQS5AUG6
Build number: A21LTE_USA_SINGL
Phone SN: R9AN70M42VJ
Android version: 10 (QP1A.190711.020)
Sales code: DSH
Carrier Id: BST
Country: USA
HW platform: mt6765
HW Chip: mt6765
HW Modem: REV1.0
Security patch level: 2021-08-01
Warranty Void: unknown
Codename: a21sq
SIM 1 status: ABSENT
SIM 2 status: ABSENT
Modem board: MT6765
Reading IMEI...
Searching modem port...
OK
Rebooting device...
HW Chip : MT6765
HW Version : 8a00.ca00.0.0
Reconnecting...
OK
Reading preloader...
OK
Mobile Status: brom
Sending bootloader info...
Initializing memory flash...
Initializing successfully completed
Detected EMMC flash
Failed to open resource file
Restoring bootloader...
Getting paritions info...
Unlock (Oct.2022) failed
Execution time 55 second(s)
Performed by 4.0.9 Software version.
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Old 12-29-2022, 07:55   #2 (permalink)
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Hello

Try to use VPN during operation.

Also, you can try to perform operation on another PC.
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Old 12-29-2022, 16:26   #3 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello

Try to use VPN during operation.

Also, you can try to perform operation on another PC.


i try in both ways and the same error
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Old 12-30-2022, 12:59   #4 (permalink)
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Location: USA, New York
Posts: 10,141
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Hello

Try to re-install software version and perform operation once again.
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Old 12-30-2022, 16:06   #5 (permalink)
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Join Date: Apr 2011
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Posts: 89
Member: 1560521
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Sonork: junioramaya2005
Thanks Meter: 9
Quote:
Originally Posted by Octopus support View Post
Hello

Try to re-install software version and perform operation once again.



i flash the phone uninstall and install the octoplus soft i use vpn another pc another network and the same error
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