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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 03-23-2023, 15:19   #1 (permalink)
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a326u daed after read code attempt [Answered]


after attempt to read code off an a326u phone only mtk port.
no boot samsung.

here is log

2023-03-23 14:01:07.120 [I] Welcome to Octoplus Samsung Software v.4.1.0
2023-03-23 14:01:19.941 [I]
2023-03-23 14:01:19.945 [W] Turn on USB debugging on the phone.
Connect powered-on phone to PC using USB via ADB.
2023-03-23 14:01:19.945 [I] Searching ADB devices...
2023-03-23 14:01:20.959 [I] Press "OK" button on the device to allow USB debugging
2023-03-23 14:01:22.021 [I] OK
2023-03-23 14:01:22.022 [I] Reading info...
2023-03-23 14:01:22.149 [I] Detected model: SM-A326U
2023-03-23 14:01:22.149 [I] Fingerprint: samsung/a32xsq/a32x:12/SP1A.210812.016/A326USQS8BVL3:user/release-keys
2023-03-23 14:01:22.149 [I] Firmware compiled date: Fri Dec 9 14:16:05 KST 2022
2023-03-23 14:01:22.149 [I] PDA version: A326USQS8BVL3
2023-03-23 14:01:22.149 [I] CSC version: A326UOYN8BVL3
2023-03-23 14:01:22.149 [I] SW version: A326USQS8BVL3
2023-03-23 14:01:22.149 [I] Build number: A32X_USA_SINGLE
2023-03-23 14:01:22.149 [I] Phone SN: RFCR70BT00V
2023-03-23 14:01:22.149 [I] Android version: 12 (SP1A.210812.016)
2023-03-23 14:01:22.149 [I] Sales code: SPR
2023-03-23 14:01:22.149 [I] Carrier Id: XAA
2023-03-23 14:01:22.149 [I] Country: USA
2023-03-23 14:01:22.149 [I] HW platform: mt6853
2023-03-23 14:01:22.149 [I] HW Chip: mt6853
2023-03-23 14:01:22.149 [I] HW Modem: REV1.0
2023-03-23 14:01:22.149 [I] Security patch level: 2022-11-01
2023-03-23 14:01:22.149 [I] Warranty Void: 0
2023-03-23 14:01:22.149 [I] Codename: a32xsq
2023-03-23 14:01:22.149 [I] SIM 1 status: ABSENT
2023-03-23 14:01:22.149 [I] SIM 2 status: ABSENT
2023-03-23 14:01:22.149 [I] Modem board: MT6853
2023-03-23 14:01:26.245 [I]
2023-03-23 14:01:29.272 [I] Work ID: 000000000192111E
2023-03-23 14:01:29.291 [I] Starting Read Codes (Nov.2022)
2023-03-23 14:01:29.307 [I] Selected model: SM-A326U
2023-03-23 14:01:29.357 [W] Please connect device via Adb or Brom mode.
If for some reason Soft Bricking doesn`t work, you will have to connect your device via Brom mode by Test Point.
2023-03-23 14:01:29.357 [I] Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not supported! Make sure device requests to enter unlock code and only then perform "Read Codes" operation! Do you want to continue?
2023-03-23 14:01:36.368 [I] Searching for devices...
2023-03-23 14:01:37.396 [I] Searching ADB devices...
2023-03-23 14:01:38.404 [I] Press "OK" button on the device to allow USB debugging
2023-03-23 14:01:39.456 [I] OK
2023-03-23 14:01:39.456 [I] Reading info...
2023-03-23 14:01:39.587 [I] Detected model: SM-A326U
2023-03-23 14:01:39.587 [I] Fingerprint: samsung/a32xsq/a32x:12/SP1A.210812.016/A326USQS8BVL3:user/release-keys
2023-03-23 14:01:39.587 [I] Firmware compiled date: Fri Dec 9 14:16:05 KST 2022
2023-03-23 14:01:39.587 [I] PDA version: A326USQS8BVL3
2023-03-23 14:01:39.587 [I] CSC version: A326UOYN8BVL3
2023-03-23 14:01:39.587 [I] SW version: A326USQS8BVL3
2023-03-23 14:01:39.587 [I] Build number: A32X_USA_SINGLE
2023-03-23 14:01:39.587 [I] Phone SN: RFCR70BT00V
2023-03-23 14:01:39.587 [I] Android version: 12 (SP1A.210812.016)
2023-03-23 14:01:39.587 [I] Sales code: SPR
2023-03-23 14:01:39.587 [I] Carrier Id: XAA
2023-03-23 14:01:39.587 [I] Country: USA
2023-03-23 14:01:39.587 [I] HW platform: mt6853
2023-03-23 14:01:39.587 [I] HW Chip: mt6853
2023-03-23 14:01:39.587 [I] HW Modem: REV1.0
2023-03-23 14:01:39.587 [I] Security patch level: 2022-11-01
2023-03-23 14:01:39.588 [I] Warranty Void: 0
2023-03-23 14:01:39.588 [I] Codename: a32xsq
2023-03-23 14:01:39.588 [I] SIM 1 status: ABSENT
2023-03-23 14:01:39.588 [I] SIM 2 status: ABSENT
2023-03-23 14:01:39.588 [I] Modem board: MT6853
2023-03-23 14:01:39.588 [I] Reading IMEI...
2023-03-23 14:01:39.588 [I] Searching modem port...
2023-03-23 14:01:50.335 [I] OK
2023-03-23 14:01:53.952 [I] Rebooting device...
2023-03-23 14:02:06.450 [I] OK
2023-03-23 14:02:06.452 [I] Writing pit file...
2023-03-23 14:02:06.452 [I] Connecting device in Download Mode...
2023-03-23 14:02:20.053 [I] OK
2023-03-23 14:02:20.053 [I] Connected successfully to port: COM291
2023-03-23 14:02:20.747 [I] Saved pit file backup to: C:/Program Files (x86)/Octoplus/Octoplus_Samsung/backups/SM-A326U_350091123351426_pit.bin
2023-03-23 14:02:20.747 [I] The pit file written successfully
2023-03-23 14:02:21.748 [I] Reconnecting...
2023-03-23 14:02:21.748 [I] Writing bootloader...
2023-03-23 14:02:21.748 [I] Connecting device in Download Mode...
2023-03-23 14:02:35.764 [I] OK
2023-03-23 14:02:35.764 [I] Connected successfully to port: COM291
2023-03-23 14:02:35.867 [I] The bootloader written successfully
2023-03-23 14:02:43.027 [W] MTK port not found. Reconnect USB cable to the device and check if there is MTK port in device manager. Install driver if need and press "Ok" button to continue.
2023-03-23 14:03:19.146 [W] Try to install MTK USB driver from 'Help' section and repeat operation again. With any questions contact support.
2023-03-23 14:03:19.147 [I] Restoring bootloader...
2023-03-23 14:03:19.147 [I] Device is not connected
2023-03-23 14:03:19.147 [W] Currently, "Read codes" operation is not supported for your phone's firmware version,please contact support team.
2023-03-23 14:03:19.200 [I] Read Codes (Nov.2022) failed
2023-03-23 14:03:19.214 [I] Execution time 1 minute(s) 49 second(s)
2023-03-23 14:03:19.226 [I] Performed by 4.1.0 Software version.
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Old 03-24-2023, 07:42   #2 (permalink)
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Hello

Try to perform ''Restore device'' operation and inform us about result.
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Old 03-27-2023, 17:41   #3 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello

Try to perform ''Restore device'' operation and inform us about result.
2023-03-23 14:11:09.845 [I] Welcome to Octoplus Samsung Software v.4.1.0
2023-03-23 14:11:30.076 [I]
2023-03-23 14:11:34.092 [I] Work ID: 0000000001E29BBE
2023-03-23 14:11:34.099 [I] Starting Restore device
2023-03-23 14:11:34.109 [I] Selected model: SM-A326U
2023-03-23 14:11:34.109 [W] - Use this future if you need to restore your device after unsuccessful operation.
2023-03-23 14:11:34.109 [I] Searching MTK device...
2023-03-23 14:11:34.146 [I] Detected MediaTek USB Port
2023-03-23 14:11:41.548 [I] Restore device failed
2023-03-23 14:11:41.557 [I] Execution time 7 second(s)
2023-03-23 14:11:41.568 [I] Performed by 4.1.0 Software version.
2023-03-23 14:11:48.451 [I]
2023-03-23 14:11:52.308 [I] Work ID: 0000000001E29BCB
2023-03-23 14:11:52.319 [I] Starting Restore device
2023-03-23 14:11:52.332 [I] Selected model: SM-A326U
2023-03-23 14:11:52.332 [W] - Use this future if you need to restore your device after unsuccessful operation.
2023-03-23 14:11:52.332 [I] Searching MTK device...
2023-03-23 14:11:52.358 [I] Detected MediaTek USB Port
2023-03-23 14:11:54.765 [I] Restore device failed
2023-03-23 14:11:54.777 [I] Execution time 2 second(s)
2023-03-23 14:11:54.790 [I] Performed by 4.1.0 Software version.
2023-03-23 14:12:04.067 [I]
2023-03-23 14:12:06.827 [I] Work ID: 0000000001921276
2023-03-23 14:12:06.838 [I] Starting Read Codes (Nov.2022)
2023-03-23 14:12:06.850 [I] Selected model: SM-A326U
2023-03-23 14:12:06.900 [W] Please connect device via Adb or Brom mode.
If for some reason Soft Bricking doesn`t work, you will have to connect your device via Brom mode by Test Point.
2023-03-23 14:12:06.900 [I] Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not supported! Make sure device requests to enter unlock code and only then perform "Read Codes" operation! Do you want to continue?
2023-03-23 14:12:09.094 [I] Searching for devices...
2023-03-23 14:12:09.113 [I] Searching MTK device...
2023-03-23 14:12:09.127 [I] Detected MediaTek USB Port
2023-03-23 14:12:11.524 [I] Read Codes (Nov.2022) failed
2023-03-23 14:12:11.543 [I] Execution time 4 second(s)
2023-03-23 14:12:11.550 [I] Performed by 4.1.0 Software version.
2023-03-23 14:12:28.963 [I]
2023-03-23 14:12:31.792 [I] Work ID: 0000000001921288
2023-03-23 14:12:31.803 [I] Starting Restore device
2023-03-23 14:12:31.816 [I] Selected model: SM-A326U
2023-03-23 14:12:31.816 [W] - Use this future if you need to restore your device after unsuccessful operation.
2023-03-23 14:12:31.816 [I] Searching MTK device...
2023-03-23 14:12:31.833 [I] Detected MediaTek USB Port
2023-03-23 14:12:34.234 [I] Restore device failed
2023-03-23 14:12:34.254 [I] Execution time 2 second(s)
2023-03-23 14:12:34.266 [I] Performed by 4.1.0 Software version.
2023-03-23 14:13:21.426 [I]
2023-03-23 14:13:23.782 [I] Work ID: 00000000019212A3
2023-03-23 14:13:23.804 [I] Starting Restore device
2023-03-23 14:13:23.820 [I] Selected model: SM-A326U
2023-03-23 14:13:23.820 [W] - Use this future if you need to restore your device after unsuccessful operation.
2023-03-23 14:13:23.820 [I] Searching MTK device...
2023-03-23 14:13:23.835 [I] Detected MediaTek USB Port
2023-03-23 14:13:26.236 [I] Restore device failed
2023-03-23 14:13:26.251 [I] Execution time 2 second(s)
2023-03-23 14:13:26.264 [I] Performed by 4.1.0 Software version.
2023-03-23 14:13:35.059 [I]
2023-03-23 14:13:37.730 [I] Work ID: 00000000019212AD
2023-03-23 14:13:37.755 [I] Starting Restore device
2023-03-23 14:13:37.771 [I] Selected model: SM-A326U
2023-03-23 14:13:37.771 [W] - Use this future if you need to restore your device after unsuccessful operation.
2023-03-23 14:13:37.771 [I] Searching MTK device...
2023-03-23 14:13:37.791 [I] Detected MediaTek USB Port
2023-03-23 14:13:40.190 [I] Restore device failed
2023-03-23 14:13:40.214 [I] Execution time 2 second(s)
2023-03-23 14:13:40.229 [I] Performed by 4.1.0 Software version.
2023-03-23 14:13:47.954 [I]
2023-03-23 14:13:50.263 [I] Work ID: 00000000019212B8
2023-03-23 14:13:50.288 [I] Starting Restore device
2023-03-23 14:13:50.309 [I] Selected model: SM-A326U
2023-03-23 14:13:50.309 [W] - Use this future if you need to restore your device after unsuccessful operation.
2023-03-23 14:13:50.309 [I] Searching MTK device...
2023-03-23 14:13:50.327 [I] Detected MediaTek USB Port
2023-03-23 14:13:52.731 [I] Restore device failed
2023-03-23 14:13:52.756 [I] Execution time 2 second(s)
2023-03-23 14:13:52.772 [I] Performed by 4.1.0 Software version.
2023-03-23 14:16:54.250 [I]
2023-03-23 14:16:58.068 [I] Work ID: 0000000001E29C59
2023-03-23 14:16:58.094 [I] Starting Restore device
2023-03-23 14:16:58.111 [I] Selected model: SM-A326U
2023-03-23 14:16:58.111 [W] - Use this future if you need to restore your device after unsuccessful operation.
2023-03-23 14:16:58.111 [I] Searching MTK device...
2023-03-23 14:16:58.129 [I] Detected MediaTek USB Port
2023-03-23 14:17:00.539 [I] Restore device failed
2023-03-23 14:17:00.564 [I] Execution time 2 second(s)
2023-03-23 14:17:00.578 [I] Performed by 4.1.0 Software version.
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Old 03-28-2023, 07:40   #4 (permalink)
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Hello

It means that you didn't install MTK drivers before operation.

Please, send us photo of how your device appears in device manager
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