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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 11-16-2020, 13:15   #1 (permalink)
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Smile card not update any help [Solved]


card not update any help
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Old 11-16-2020, 13:17   #2 (permalink)
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Hello.

Please, run updater.exe and update card manually, after post here full Software log
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Old 11-17-2020, 04:27   #3 (permalink)
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not update manually

https://www.photobox.co.uk/album/temporary
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Old 11-17-2020, 08:35   #4 (permalink)
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Hello.

Please perform update card operation, then copy and past here log, we will check it.
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Old 11-17-2020, 09:45   #5 (permalink)
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my card update erorr . log here . plz help

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 00098B69
Selected card: 0000098B69
Updates count: 41
Updates limit: 44
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - NO
- Huawei - NO
- FRP - NO
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Old 11-17-2020, 10:07   #6 (permalink)
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Is this full Software log?
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Old 11-17-2020, 10:24   #7 (permalink)
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https://www.youtube.com/watch?v=HycD...ture=*********
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Old 11-17-2020, 10:26   #8 (permalink)
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Do You have activation string that You're enable that option? If You want jsut update card, then run updater.exe uncheck all options and update card, after try to launch Software
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Old 11-17-2020, 10:29   #9 (permalink)
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thanks you . card update done
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Old 11-17-2020, 10:58   #10 (permalink)
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i'am update Octoplus Samsung Installer v3.0.0 not ok
log
Creating secure connection...
Requesting firmware...
Writing card firmware...
Failed!
Error at cmd #3
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 00098B69
Selected card: 0000098B69
Updates count: 43
Updates limit: 44
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - NO
- Huawei - NO
- FRP - NO
Creating secure connection...
Requesting firmware...
Writing card firmware...
Failed!
Error at cmd #4
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Old 11-17-2020, 11:02   #11 (permalink)
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Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!
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Old 11-17-2020, 11:03   #12 (permalink)
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We added more update counts.

Please download and install latest test software version 3.0.0.7 from the Support Area (Samsung/TEST SOFTWARE/), then repeat the update operation once again. Post here log.

Quote:
To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.
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Old 11-17-2020, 11:31   #13 (permalink)
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I can't update the card so I can't download and install latest test software version 3.0.0.7 from the Support Area
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Old 11-17-2020, 12:50   #14 (permalink)
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Please, contact with us via Skype, we'll try to fix your issue remotely
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Old 11-19-2020, 00:05   #15 (permalink)
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Post Card not found

hi ,

since after the last card update - my box smart card is not getting detected - its yellow sign in device manager - ( SIM CARD )


please advise


br,
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