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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 05-22-2020, 00:12   #1 (permalink)
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Connection with server was lost [Answered]


hello good afternoon I have all day trying to unlock this phone and I always get the same error, I already formatted the phone, use vpn, change PC and the same Connection with server was lost






Welcome to Octoplus Box Samsung software version 2.9.4
Card S/N : 000****
-----------------------------------------------------------------------------------
Connecting to server...
Username: migu****
Authorizing...
Checking balance...
Your balance: 110 credits.
Performed by 2.9.4 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM1
Selected model: SM-A207F
Operation: Read Codes - General
"Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not
supported!

Make sure device requests to enter unlock code and only then perform
“Read Codes” operation!"

NOTE:
Please, don't run any other third party Softwares or start any other
operations which can use your CPU/RAM resources during the
operation!

Continue?
Searching for a phone. Please wait...
Detected phone model: SM-A207F
Firmware compiled date: Mon Dec 30 15:53:50 KST 2019
PDA version: A207FXXS2ASL7
CSC version: A207FOJM2ASL7
SW version: A207FXXS2ASL3
Build number: 14766990
Phone SN: R9AM91GNHGJ
Android version: 9 (PPR1.180610.011)
Sales code: MID
Country: Iraq
HW platform: msm8953
HW Chip: unknown
HW Modem: SDM450
Security patch level: 2020-01-01
SIM 1 status: absent
SIM 2 status: absent
Codename: a20sxx
-----------------------------------------------------------------------------------
Connecting to server ..
Username: migu****
Connect to server successfull.
Checking smart card...
Your balance: 110 credits.
-----------------------------------------------------------------------------------
Rebooting phone
Searching for a phone. Please wait...OK
Rebooting phone in Upload Mode...
Searching for USB diagnostic port...
Reading info...
Mode: Normal
Firmware compiled date: Dec 15 2019
Firmware compiled time: 19:00:00
Firmware released date: Dec 27 2019
Firmware released time: 15:29:49
SW Version: MPSS.TA.3.0.c1-00516-8953_GEN_PACK-
1.236821.1.243952.1
Searching for a phone. Please wait...OK
Reading data...OK
Detecting security type...(1)
Searching for signatures...OK
Searching for signatures...
Connection with server was lost!
Read codes failed
Performed by 2.9.4 Software version.
-----------------------------------------------------------------------------------
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Old 05-22-2020, 07:48   #2 (permalink)
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Hello.

Please, try to re-isntall ADB drivers, disconnect all devices which can use ADB, then repeat operation again!
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Old 05-22-2020, 17:09   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please, try to re-isntall ADB drivers, disconnect all devices which can use ADB, then repeat operation again!
I already did that, I did it on a newly formatted PC and it still gives me the same error
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Old 05-23-2020, 09:03   #4 (permalink)
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Please, contact with us via Skype, we'll cehck where can be the problem remotely
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