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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 10-01-2020, 09:55   #1 (permalink)
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Smile could not connect to server urgent [Solved]


hello team

how are you, i need to patch cert but i get this error

Platform: Samsung Android
Selected port: COM13
Selected model: SM-G973F
Operation: Repair Network
Detected phone model: SM-G973F
Firmware compiled date: Wed Sep 18 16:35:03 KST 2019
PDA version: G973FXXU3ASIG
CSC version: G973FOXM3ASIE
SW version: G973FXXU3ASIE
Build number: QB13859782
Phone SN: RF8M21XB0WL
Android version: 9 (PPR1.180610.011)
Sales code: BTU
Country: UK & IRE
HW platform: exynos5
HW Chip: unknown
HW Modem: SHANNON5000
Security patch level: 2019-09-01
Warranty Void: 1
SIM 1 status: absent
SIM 2 status: absent
Codename: beyond1lteeea
Checking Root:
Phone is Rooted.
-----------------------------------------------------------------------------------
Connecting to server ..
Username: dq1tqbw
Could not connect to the server!
Repairing network failed.

Connecting to server...
Could not connect to the server!
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Old 10-01-2020, 09:59   #2 (permalink)
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not, i can access support area, even can download file file downloader, but not able to
repair imei or patch etc, or check blance see

onnecting to server ..
Username:
Could not connect to the server!
Repairing network failed.
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Old 10-01-2020, 10:29   #3 (permalink)
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octopus card problemm

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 00046674
Selected card: 0000046674
Updates count: 40
Updates limit: 40
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- JTAG - NO
- Huawei - NO
- FRP - FULL (ver 2.6)
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!
Attached Images
File Type: jpg Untitled.jpg (80.9 KB, 31 views)
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Old 10-01-2020, 10:41   #4 (permalink)
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They need to Check the update Procedure for Newer Firmware update on Card
as For Now no matter how many Time u Update it will Still says Update Card or use Latest Firmware..

Better Wait for Official Support Reply ,

Br,
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Old 10-01-2020, 10:43   #5 (permalink)
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Need use latest version to connect to server but this can't do because update card not work after update software still say card firmware bad and update card and this without end massage.
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Old 10-01-2020, 10:48   #6 (permalink)
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now server error fix but still card issue


Connecting to server ..
Username: dq1tqbw
Connect to server successfull.
Checking smart card...
Could not check smart card!
Repairing network failed.
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Old 10-01-2020, 10:50   #7 (permalink)
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The number of updates has exceeded the maximum

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0007AB71
Selected card: 000007AB71
Updates count: 240
Updates limit: 240
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - NO
- Huawei - FULL (ver 2.6)
- FRP - FULL (ver 2.6)
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!
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Old 10-01-2020, 11:19   #8 (permalink)
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Hello.

There was a problem with new update, plesae re-download latest Software version from the Support Area, then install it and eveyrhing should work properly
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Old 10-01-2020, 11:20   #9 (permalink)
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Hello.

We've added more update counts to all cards
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Old 10-01-2020, 11:41   #10 (permalink)
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my problem solved tnx
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Old 10-01-2020, 11:46   #11 (permalink)
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cant update my card

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0007AB71
Selected card: 000007AB71
Updates count: 242
Updates limit: 243
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - NO
- Huawei - FULL (ver 2.6)
- FRP - FULL (ver 2.6)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Card firmware successfully updated!



after update :

the card version firmware is unsupported
please update you card and use the latest software version

im used _octoplus_octopus_Samsung_3.0.0 and the card is updated

i unstall software and restart pc and install the latest version error still

Last edited by Mierdita; 10-01-2020 at 11:53.
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Old 10-01-2020, 12:38   #12 (permalink)
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We're sorry for inconviences.There was a problem with new update, plesae re-download latest Software version from the Octoplus , then install it and eveyrhing should work properly
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Old 10-01-2020, 13:02   #13 (permalink)
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Problem with Card update and the latest version

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0007AXXX
Selected card: 000007AXXX
Updates count: 242
Updates limit: 243
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - NO
- Huawei - FULL (ver 2.6)
- FRP - FULL (ver 2.6)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Card firmware successfully updated!


i RUN Octoplus Samsung Tool 3.0.0 and he say update u card WHY ???

DONT REMOVE POST
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Old 10-01-2020, 13:08   #14 (permalink)
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There was a problem with new update, plesae re-download latest Software version from the Octoplus , then install it and eveyrhing should work properly

1. Re-download Software version from the Octoplus
2. Uninstall your current version
3. Install newest fixed version, which You've been already download.
5. Try to launch Software
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Old 10-01-2020, 13:34   #15 (permalink)
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PLEASE SOLUTION FRIEND

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 100088C84
Selected card: 0100088C84
Updates count: 50
Updates limit: 50
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - PRO (ver 2.6)
- Huawei - NO
- FRP - FULL (ver 2.6)
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!
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