GSM Shop GSM Shop
GSM-Forum  

Welcome to the GSM-Forum forums.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features.
Only registered members may post questions, contact other members or search our database of over 8 million posts.

Registration is fast, simple and absolutely free so please - Click to REGISTER!

If you have any problems with the registration process or your account login, please contact contact us .

Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

Closed Thread
 
LinkBack Thread Tools Display Modes
Old 03-26-2019, 17:13   #1 (permalink)
Product Supporter
 
Gsmserver's Avatar
 
Join Date: Feb 2003
Location: gsmserver
Posts: 9,098
Member: 21077
Status: Offline
Thanks Meter: 116,131
Exclamation Credits Issues Troubleshooting Guide


CREDIT BASED OPERATIONS ISSUE / ACCOUNT/ UNLOCK/READ CODES via SERVER ISSUE TROUBLESHOOTING GUIDE



1. Device was not Unlocked/ Read Codes Not Found / Errors during operation (credits wasn't withdrawn)


Possible Reason:
  • New firmware/ security version, device isn't supported, drivers / cable issues.
Solution:
  • Please, post all information in detail in forum with logs.


2. Device was not Unlocked/ Read Codes Not Found / Errors during operation (credits withdrawn)


Possible Reasons:
  • Security was damaged or modified.
  • Drivers or connection issue (cable problem, internet timeout).
  • Firmware version is too old or damaged (SW- modem part) after downgrade attempt.
Solution:
  • check that IMEI and SW version are correct, not Unknown or NULL/ 000000000.
  • repeat Unlock/ Read Codes operation from the same Internet connection using same account and same box or dongle.
  • make sure that all drivers are installed correctly and devices can be detected via USB cable (check Device manager)
  • send us email to: [email protected] with detailed issue description,but not later than 7 days after operation has been performed, attach log files, box serial number and Octoplus credits username if none of above had worked.
P.S. EMAIL WITHOUT LOGS, SN, ACCOUNT NAME WILL BE IGNORED!


3. Device doesn't accept Codes:

Possible Reason:
  • Firmware version is too old or damaged (SW- modem part) after downgrade attempt.
Solution:
  • Try to reflash the device with stock firmware, do Factory Data Reset and repeat entering codes attempt.
  • send us email to: [email protected] with detailed issue description, attach log files, box serial number and Octoplus credits username if none of above had worked
P.S. EMAIL WITHOUT LOGS, SN, ACCOUNT NAME WILL BE IGNORED!


4. User's fault, not following Software manual and instructions, PC stops, lose electricity, etc:

Possible Reason:

  • If You ignore Software manual or Software instructions/ warnings, credits will not be refunded!
Solution:
  • Always read Software manual by pressing "Help" or "Cable & Manual" button in Software before doing anything and strictly follow software instructions!





NOTE: ANY POST ABOUT CREDIT BASED OPERATIONS: UNLOCK / READ CODES / ACCOUNT ISSUE WILL BE DELETED. All issues will be fixed only via email!


Please don't worry if you were charged twice, credits will be refunded.


WBR,
Octoplus Box Team

Last edited by Octopus box; 05-07-2020 at 15:25.
 
The Following 15 Users Say Thank You to Gsmserver For This Useful Post:
Show/Hide list of the thanked
Closed Thread

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 



All times are GMT +1. The time now is 10:18.



Powered by Searchlight © 2024 Axivo Inc.
vBulletin Optimisation provided by vB Optimise (Pro) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
- GSM Hosting Ltd. - 1999-2023 -
Page generated in 0.12513 seconds with 8 queries

SEO by vBSEO