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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 07-29-2020, 05:44   #1 (permalink)
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E330l network lock but can not connect to octopus [Answered]


HI team i have strange problem i have e330l phone i have turn on dm+modem+adb on i still can not connect and unlock phone what to do?
Code:
Welcome to Octoplus Box Samsung software version 2.9.6.2
Card S/N : 0101786F
-----------------------------------------------------------------------------------
To connect SM-G570Y phone you have to perform the following steps:
1. Disconnect USB cable from phone. 
2. Go to Menu->Settings->More->About Device.
3. Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
To connect SHV-E330L phone you have to perform the following steps:
1. Disconnect USB cable from phone. 
2. Go to Menu->Settings->More->About Device.
3. Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+MODEM+ADB".
9. Press Home button.
10. Go to dial window.
11. Enter "*#9090# or *#0808#" number.
12. Set "Diag config" to "DM/DUM over HSIC" value.
13. Restart phone.
14. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM22
Selected model: SHV-E330L
Operation: Unlock
Reading info...
Phone was not found on the selected port!
Phone unlocking failed
Performed by 2.9.6.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM4
Selected model: SHV-E330L
Operation: Unlock
Reading info...
Phone was not found on the selected port!
Phone unlocking failed
Performed by 2.9.6.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM4
Selected model: SHV-E330L
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM22
Phone connection failed
No diagnostic ports found!
Connecting to phone on COM4
Phone connection failed
Performed by 2.9.6.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM4
Selected model: SHV-E330L
Phone was not found on the selected port!
Searching for USB diagnostic port...
Connecting to phone on COM22
Phone connection failed
No diagnostic ports found!
Connecting to phone on COM4
Phone connection failed
Performed by 2.9.6.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM4
Selected model: SHV-E330L
Operation: Unlock
Reading info...
Phone was not found on the selected port!
Phone unlocking failed
Performed by 2.9.6.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM4
Selected model: SHV-E330L
Operation: Unlock
Reading info...
Phone was not found on the selected port!
Phone unlocking failed
Performed by 2.9.6.2 Software version.
You can see I have enable dm but can not see on device manager I have restrat few time phone but still can not see
Also when I choose dm-modem-adb
ADB port gone from device manager
When I choose adb-mtp then I can see adb device on device manager



Last edited by salim5566; 07-29-2020 at 06:37.
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Old 07-29-2020, 07:42   #2 (permalink)
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Hello.

Please, try to reflash your device with another firmware (another region) after repeat operation again, according to Software manual
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Old 07-30-2020, 04:36   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please, try to reflash your device with another firmware (another region) after repeat operation again, according to Software manual

Hi after flash now I can connect phone I have unlock network lock but when I put simcard I get this message and I donít see any network

Code:
Welcome to Octoplus Box Samsung software version 2.9.6.2
Card S/N : 0101786F
-----------------------------------------------------------------------------------
To connect SHV-E330L phone you have to perform the following steps:
1. Disconnect USB cable from phone. 
2. Go to Menu->Settings->More->About Device.
3. Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+MODEM+ADB".
9. Press Home button.
10. Go to dial window.
11. Enter "*#9090# or *#0808#" number.
12. Set "Diag config" to "DM/DUM over HSIC" value.
13. Restart phone.
14. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM4
Selected model: SHV-E330L
Mode: Emergency
Unlock for SHV-E330L phone in emergency mode canít be done
Performed by 2.9.6.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM60
Selected model: SHV-E330L
Mode: Normal
Phone model: AAAAANAZ
Warning: Selected model (SHV-E330L) differs from the detected one 
(AAAAANAZ)!
Firmware compiled date: Jan 06 2014
Firmware compiled time: 19:00:00
Firmware released date: Jul 17 2014
Firmware released time: 12:25:38
Phone IMEI: 356427-05-491062-0
SW version: 
Performed by 2.9.6.2 Software version.
-----------------------------------------------------------------------------------
To connect SM-G570Y phone you have to perform the following steps:
1. Disconnect USB cable from phone. 
2. Go to Menu->Settings->More->About Device.
3. Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
To connect SHV-E330L phone you have to perform the following steps:
1. Disconnect USB cable from phone. 
2. Go to Menu->Settings->More->About Device.
3. Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+MODEM+ADB".
9. Press Home button.
10. Go to dial window.
11. Enter "*#9090# or *#0808#" number.
12. Set "Diag config" to "DM/DUM over HSIC" value.
13. Restart phone.
14. Press "Read Info" in software.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM60
Selected model: SHV-E330L
Operation: Unlock
Reading info...
Mode: Normal
Firmware compiled date: Jan 06 2014
Firmware compiled time: 19:00:00
Firmware released date: Jul 17 2014
Firmware released time: 12:25:38
SW Version: M8974A-AAAANAZM-1.0.180104
Please, press "OK" button on the phone to allow USB debugging.
Please, press "OK" button on the phone to allow USB debugging.
Detected phone model: SHV-E330L
Firmware compiled date: Mon Oct  6 08:38:42 KST 2014
PDA version: E330LKLUCNJ1
CSC version: E330LLGTCNJ1
SW version: E330LKLUCNG5
Build number: 
Phone IMEI: 356427054910620
Phone SN: R39F7000LN 
Android version: 4.4.2 (KOT49H)
Sales code: LGT
Country: KOREA
HW platform: msm8974
HW Chip: MSM8974
HW Modem: MSM8974
Warranty Void: 0
SIM 1 status: ready
Codename: ks01ltelgt
Checking Root:
Phone is not Rooted.
Unlocking phone...
Phone will restart now. Please don't disconnect cable!
Phone is successfully unlocked
Performed by 2.9.6.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM60
Selected model: SHV-E330L
Mode: Normal
Phone model: SHV-E330L
Firmware compiled date: Jan 06 2014
Firmware compiled time: 19:00:00
Firmware released date: Jul 17 2014
Firmware released time: 12:25:38
Phone IMEI: 356427-05-491062-0
SW version: M8974A-AAAANAZM-1.0.180104
Creating NVM backup
Reading NVM done!
Repairing NVM for SHV-E330L phone...
NVM repair completed successfully
To finish the operation, please restart the phone via phone's menu.
Performed by 2.9.6.2 Software version.
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Old 07-30-2020, 07:45   #4 (permalink)
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Quote:
PDA version: E330LKLUCNJ1
CSC version: E330LLGTCNJ1
SW version: E330LKLUCNG5
Build number:
Phone IMEI: 356427054910620
Phone SN: R39F7000LN
Android version: 4.4.2 (KOT49H)
Sales code: LGT
Country: KOREA
HW platform: msm8974
HW Chip: MSM8974
HW Modem: MSM8974
Warranty Void: 0
SIM 1 status: ready
Codename: ks01ltelgt
Direct Unlock
Take out SIM card from phone.
Connect powered-on phone to PC via Micro USB cable.
Install necessary driver.
Click "Unlock" button.
Follow software instructions (prompts).
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Old 07-31-2020, 00:34   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Direct Unlock
Take out SIM card from phone.
Connect powered-on phone to PC via Micro USB cable.
Install necessary driver.
Click "Unlock" button.
Follow software instructions (prompts).
HI still same
do i need to root this phone? it show unlock on software but it dont get unlock
Code:
Platform: Samsung Android
Selected port: COM60
Selected model: SHV-E330L
Operation: Unlock
Reading info...
Mode: Normal
Firmware compiled date: Jan 06 2014
Firmware compiled time: 19:00:00
Firmware released date: Jul 17 2014
Firmware released time: 12:25:38
SW Version: M8974A-AAAANAZM-1.0.180104
Detected phone model: SHV-E330L
Firmware compiled date: Mon Oct  6 08:38:42 KST 2014
PDA version: E330LKLUCNJ1
CSC version: E330LLGTCNJ1
SW version: E330LKLUCNG5
Build number: 
Phone IMEI: 356427054910620
Phone SN: R39F7000LN 
Android version: 4.4.2 (KOT49H)
Sales code: LGT
Country: KOREA
HW platform: msm8974
HW Chip: MSM8974
HW Modem: MSM8974
Warranty Void: 0
SIM 1 status: absent
Codename: ks01ltelgt
Checking Root:
Phone is not Rooted.
Unlocking phone...
Phone will restart now. Please don't disconnect cable!
Phone is successfully unlocked
Performed by 2.9.6.2 Software version.
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Old 07-31-2020, 00:46   #6 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Direct Unlock
Take out SIM card from phone.
Connect powered-on phone to PC via Micro USB cable.
Install necessary driver.
Click "Unlock" button.
Follow software instructions (prompts).
after root phone still same
Code:
Platform: Samsung Android
Selected port: COM60
Selected model: SHV-E330L
Operation: Unlock
Reading info...
Mode: Normal
Firmware compiled date: Jan 06 2014
Firmware compiled time: 19:00:00
Firmware released date: Jul 17 2014
Firmware released time: 12:25:38
SW Version: M8974A-AAAANAZM-1.0.180104
Detected phone model: SHV-E330L
Firmware compiled date: Mon Oct  6 08:38:42 KST 2014
PDA version: E330LKLUCNJ1
CSC version: E330LLGTCNJ1
SW version: E330LKLUCNG5
Build number: 
Phone IMEI: 356427054910620
Phone SN: R39F7000LN 
Android version: 4.4.2 (KOT49H)
Sales code: LGT
Country: KOREA
HW platform: msm8974
HW Chip: MSM8974
HW Modem: MSM8974
Warranty Void: 1
SIM 1 status: absent
Codename: ks01ltelgt
Checking Root:
Phone is Rooted.
Reading security backup, please wait...
Backup saved as Security-SHV-E330L-31-07-2020_11-43-22 file
Unlocking phone...
Phone will restart now. Please don't disconnect cable!
Phone is successfully unlocked
Performed by 2.9.6.2 Software version.
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