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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 09-28-2019, 13:53   #1 (permalink)
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G960u after unlock no sim card [Answered]


Platform: Samsung Android
Selected port: COM5
Selected model: SM-G960U
Operation: Unlock
Searching for a phone. Please wait...
Detected phone model: SM-G960U
Firmware compiled date: Wed Aug 28 09:59:09 KST 2019
PDA version: G960USQS6CSH8
CSC version: G960UOYN6CSH8
SW version: G960USQS6CSH8
Phone SN: R58K33W4HCV
Android version: 9 (PPR1.180610.011)
Sales code: XAS
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-09-01
Warranty Void: 0
SIM 1 status: loaded
Codename: starqltesq
Connecting to modem port...
Found phone on COM5
Reading IMEI...OK
-----------------------------------------------------------------------------------
Connecting to server...OK
Checking smart card...OK
Username: Shohel_sst
Authorizing...OK
Checking balance...OK
Checking operation...OK
Your balance: 10 credits.
-----------------------------------------------------------------------------------
Sending device information...OK
Initializing exploit...OK
Checking lock status...Locked
Reading data from phone...OK
Searching for USB diagnostic port...
Reading info...
Mode: Normal
Firmware compiled date: Jul 03 2019
Firmware compiled time: 10:00:00
Firmware released date: Aug 26 2019
Firmware released time: 10:30:52
SW Version: MPSS.AT.4.0.c2.1-00494-SDM845_GEN_PACK-1.211615.1
Reading data...OK
Unlocking phone...OK
Phone is successfully unlocked
To finish the operation, please restart the phone via phone's menu.
Performed by 2.8.3 Software version.




When insert sim to phone sim card detected but no sim card.Please need help how to solve this issue.
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Old 09-28-2019, 13:59   #2 (permalink)
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Same problem ypure phone still locked sir

Sent from my SM-N960F using Tapatalk
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Old 09-28-2019, 14:00   #3 (permalink)
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Quote:
Originally Posted by waad zeko View Post
Same problem ypure phone still locked sir

Sent from my SM-N960F using Tapatalk



No sim card problem if lock asked invalid sim card.Its verizon firmware.
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Old 09-28-2019, 14:05   #4 (permalink)
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Hello.

Are your device locked to Sprint or T Mobile?
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Old 09-28-2019, 14:10   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Are your device locked to Sprint or T Mobile?



no sim card problem.When insert sim sim card detected but no sim card.

At first this unlocking log please see

INFO : 23/09/2019 16:21:53 > Platform: Samsung Android
INFO : 23/09/2019 16:21:53 > Selected port: COM5
INFO : 23/09/2019 16:21:53 > Selected model: SM-G960U
INFO : 23/09/2019 16:21:53 > Operation: Unlock
WARN : 23/09/2019 16:21:56 > Searching for a phone. Please wait...
INFO : 23/09/2019 16:21:57 > Detected phone model: SM-G960U
INFO : 23/09/2019 16:21:57 > Firmware compiled date: Wed Jul 17 19:39:46 KST 2019
INFO : 23/09/2019 16:21:57 > PDA version: G960USQU6CSGF
INFO : 23/09/2019 16:21:57 > CSC version: G960UOYN6CSGF
INFO : 23/09/2019 16:21:57 > SW version: G960USQU6ASG1
INFO : 23/09/2019 16:21:58 > Phone SN: R58K33W4HCV
INFO : 23/09/2019 16:21:58 > Android version: 9 (PPR1.180610.011)
INFO : 23/09/2019 16:21:58 > Sales code: XAS
INFO : 23/09/2019 16:21:58 > Country: USA
INFO : 23/09/2019 16:21:58 > HW platform: sdm845
INFO : 23/09/2019 16:21:58 > HW Chip: unknown
INFO : 23/09/2019 16:21:58 > HW Modem: SDM845
INFO : 23/09/2019 16:21:58 > Security patch level: 2019-07-01
INFO : 23/09/2019 16:21:58 > Warranty Void: 0
INFO : 23/09/2019 16:21:58 > SIM 1 status: loaded
INFO : 23/09/2019 16:21:58 > Codename: starqltesq
INFO : 23/09/2019 16:21:58 > Connecting to modem port...
INFO : 23/09/2019 16:22:02 > Found phone on COM5
INFO : 23/09/2019 16:22:02 > Reading IMEI...
INFO : 23/09/2019 16:22:08 > OK
INFO : 23/09/2019 16:22:08 > -----------------------------------------------------------------------------------
WARN : 23/09/2019 16:22:08 > Connecting to server...
WARN : 23/09/2019 16:22:09 > OK
INFO : 23/09/2019 16:22:09 > Checking smart card...
INFO : 23/09/2019 16:22:16 > OK
INFO : 23/09/2019 16:22:16 > Username: Shohel_sst
INFO : 23/09/2019 16:22:16 > Authorizing...
INFO : 23/09/2019 16:22:17 > OK
INFO : 23/09/2019 16:22:17 > Checking balance...
INFO : 23/09/2019 16:22:19 > OK
INFO : 23/09/2019 16:22:19 > Checking operation...
INFO : 23/09/2019 16:22:20 > OK
INFO : 23/09/2019 16:22:20 > Your balance: 50 credits.
INFO : 23/09/2019 16:22:20 > -----------------------------------------------------------------------------------
INFO : 23/09/2019 16:22:20 > Sending device information...
INFO : 23/09/2019 16:22:22 > OK
ERROR : 23/09/2019 16:22:23 > Too low balance to provide the security operation!
ERROR : 23/09/2019 16:22:23 > Your balance: 50 credits. Need: 60 credits.
ERROR : 23/09/2019 16:22:23 > Phone unlocking failed
INFO : 23/09/2019 16:22:24 > Performed by 2.8.2.3 Software version.
INFO : 23/09/2019 16:30:04 > -----------------------------------------------------------------------------------
INFO : 23/09/2019 16:30:04 > Connecting to server...
INFO : 23/09/2019 16:30:06 > Username: Shohel_sst
INFO : 23/09/2019 16:30:06 > Authorizing...
INFO : 23/09/2019 16:30:08 > Checking balance...
WARN : 23/09/2019 16:30:10 > Your balance: 60 credits.
INFO : 23/09/2019 16:30:10 > Performed by 2.8.2.3 Software version.
INFO : 23/09/2019 16:30:15 > -----------------------------------------------------------------------------------
INFO : 23/09/2019 16:30:16 > Platform: Samsung Android
INFO : 23/09/2019 16:30:16 > Selected port: COM5
INFO : 23/09/2019 16:30:16 > Selected model: SM-G960U
INFO : 23/09/2019 16:30:16 > Operation: Unlock
WARN : 23/09/2019 16:30:17 > Searching for a phone. Please wait...
INFO : 23/09/2019 16:30:18 > Detected phone model: SM-G960U
INFO : 23/09/2019 16:30:18 > Firmware compiled date: Wed Jul 17 19:39:46 KST 2019
INFO : 23/09/2019 16:30:18 > PDA version: G960USQU6CSGF
INFO : 23/09/2019 16:30:18 > CSC version: G960UOYN6CSGF
INFO : 23/09/2019 16:30:18 > SW version: G960USQU6ASG1
INFO : 23/09/2019 16:30:19 > Phone SN: R58K33W4HCV
INFO : 23/09/2019 16:30:19 > Android version: 9 (PPR1.180610.011)
INFO : 23/09/2019 16:30:19 > Sales code: XAS
INFO : 23/09/2019 16:30:19 > Country: USA
INFO : 23/09/2019 16:30:19 > HW platform: sdm845
INFO : 23/09/2019 16:30:19 > HW Chip: unknown
INFO : 23/09/2019 16:30:19 > HW Modem: SDM845
INFO : 23/09/2019 16:30:19 > Security patch level: 2019-07-01
INFO : 23/09/2019 16:30:19 > Warranty Void: 0
INFO : 23/09/2019 16:30:19 > SIM 1 status: loaded
INFO : 23/09/2019 16:30:19 > Codename: starqltesq
INFO : 23/09/2019 16:30:19 > Connecting to modem port...
INFO : 23/09/2019 16:30:23 > Found phone on COM5
INFO : 23/09/2019 16:30:23 > Reading IMEI...
INFO : 23/09/2019 16:30:29 > OK
INFO : 23/09/2019 16:30:29 > -----------------------------------------------------------------------------------
WARN : 23/09/2019 16:30:29 > Connecting to server...
WARN : 23/09/2019 16:30:31 > OK
INFO : 23/09/2019 16:30:31 > Checking smart card...
INFO : 23/09/2019 16:30:37 > OK
INFO : 23/09/2019 16:30:37 > Username: Shohel_sst
INFO : 23/09/2019 16:30:37 > Authorizing...
INFO : 23/09/2019 16:30:39 > OK
INFO : 23/09/2019 16:30:39 > Checking balance...
INFO : 23/09/2019 16:30:40 > OK
INFO : 23/09/2019 16:30:40 > Checking operation...
INFO : 23/09/2019 16:30:42 > OK
INFO : 23/09/2019 16:30:42 > Your balance: 60 credits.
INFO : 23/09/2019 16:30:42 > -----------------------------------------------------------------------------------
INFO : 23/09/2019 16:30:42 > Sending device information...
INFO : 23/09/2019 16:30:43 > OK
INFO : 23/09/2019 16:30:47 > Initializing exploit...
INFO : 23/09/2019 16:31:02 > OK
INFO : 23/09/2019 16:31:02 > Checking lock status...
WARN : 23/09/2019 16:31:03 > Locked
INFO : 23/09/2019 16:31:03 > Reading data from phone...
INFO : 23/09/2019 16:31:03 > OK
INFO : 23/09/2019 16:31:04 > Searching for USB diagnostic port...
INFO : 23/09/2019 16:31:04 > Reading info...
INFO : 23/09/2019 16:31:04 > Mode: Normal
INFO : 23/09/2019 16:31:04 > Firmware compiled date: May 11 2018
INFO : 23/09/2019 16:31:04 > Firmware compiled time: 05:00:00
INFO : 23/09/2019 16:31:04 > Firmware released date: Jul 3 2019
INFO : 23/09/2019 16:31:04 > Firmware released time: 10:11:42
INFO : 23/09/2019 16:31:04 > SW Version: MPSS.AT.4.0.c2.5-00045-SDM845_GEN_PACK-1.135721.3.150178.1
INFO : 23/09/2019 16:31:05 > Reading data...
INFO : 23/09/2019 16:31:36 > OK
INFO : 23/09/2019 16:31:38 > Unlocking phone...
INFO : 23/09/2019 16:31:44 > OK
INFO : 23/09/2019 16:31:44 > Phone is successfully unlocked
WARN : 23/09/2019 16:31:44 > To finish the operation, please restart the phone via phone's menu.
INFO : 23/09/2019 16:31:44 > Performed by 2.8.2.3 Software version.

Last edited by Shohel_sst; 09-28-2019 at 14:20. Reason: Add log
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Old 09-30-2019, 06:23   #6 (permalink)
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@Shohel_sst

Hello.

Are your device locked to Sprint or T-Mobile?
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