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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 04-16-2021, 23:00   #1 (permalink)
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G973U U4 read codes failed [Answered]


the phone was in read unlock codes procedure and suddenly the samsung octoplus software closed, the codes were not readed and the credits consumed. Can any one help me?
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Old 04-17-2021, 06:51   #2 (permalink)
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find software log and post here for respond and update from team...
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Old 04-17-2021, 08:07   #3 (permalink)
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Hello.

Please post here full Software log of Read codes operation, we will check it.

Quote:
You can find Software log here: C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG folder
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Old 04-17-2021, 17:29   #4 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please post here full Software log of Read codes operation, we will check it.
Here is the log:

INFO : 4/16/2021 2:36:05 PM > Work ID: 0000000000E2D077
INFO : 4/16/2021 2:36:06 PM > Platform: Samsung Android
INFO : 4/16/2021 2:36:06 PM > Selected port: COM33
INFO : 4/16/2021 2:36:06 PM > Selected model: SM-G973U
INFO : 4/16/2021 2:36:06 PM > Operation: Read Codes - General
INFO : 4/16/2021 2:36:08 PM > Detected phone model: SM-G973U
INFO : 4/16/2021 2:36:08 PM > Firmware compiled date: Tue Jun 16 19:13:36 KST 2020
INFO : 4/16/2021 2:36:08 PM > PDA version: FA90_G973USQU4ATF1
INFO : 4/16/2021 2:36:08 PM > CSC version: unknown
INFO : 4/16/2021 2:36:08 PM > SW version: G973USQU4ATF1
INFO : 4/16/2021 2:36:08 PM > Build number: 16121330
INFO : 4/16/2021 2:36:08 PM > Phone SN: R38M40DN6ZF
INFO : 4/16/2021 2:36:08 PM > Android version: 9 (PPR1.180610.011)
INFO : 4/16/2021 2:36:08 PM > Sales code: unknown
INFO : 4/16/2021 2:36:08 PM > Country: unknown
INFO : 4/16/2021 2:36:08 PM > HW platform: msmnile
INFO : 4/16/2021 2:36:08 PM > HW Chip: unknown
INFO : 4/16/2021 2:36:08 PM > HW Modem: SM8150
INFO : 4/16/2021 2:36:08 PM > Security patch level: 2019-01-01
INFO : 4/16/2021 2:36:08 PM > Warranty Void: 0
INFO : 4/16/2021 2:36:08 PM > SIM 1 status: absent
INFO : 4/16/2021 2:36:08 PM > Codename: beyond1qltesq
WARN : 4/16/2021 2:36:12 PM > "Devices with Unlock App (branded to T-Mobile, MetroPCS, etc.) are not supported!
WARN : 4/16/2021 2:36:12 PM >
WARN : 4/16/2021 2:36:12 PM > Make sure device requests to enter unlock code and only then perform “Read Codes” operation!"
WARN : 4/16/2021 2:36:12 PM >
WARN : 4/16/2021 2:36:12 PM > Continue?
INFO : 4/16/2021 2:36:14 PM > Searching for USB diagnostic port...
ERROR : 4/16/2021 2:36:14 PM > failed
INFO : 4/16/2021 2:36:14 PM > Initializing exploit...
WARN : 4/16/2021 2:36:41 PM > OK
INFO : 4/16/2021 2:36:41 PM > Initializing diagnostic port...
WARN : 4/16/2021 2:36:51 PM > OK
INFO : 4/16/2021 2:36:51 PM > Searching for ADB device...
WARN : 4/16/2021 2:36:54 PM > OK
INFO : 4/16/2021 2:36:54 PM > Initializing exploit...
WARN : 4/16/2021 2:37:17 PM > OK
INFO : 4/16/2021 2:37:23 PM > Searching for USB diagnostic port...
WARN : 4/16/2021 2:37:23 PM > OK
INFO : 4/16/2021 2:37:23 PM > Reading QCN:
INFO : 4/16/2021 2:37:23 PM > Send SPC...
WARN : 4/16/2021 2:37:23 PM > OK
INFO : 4/16/2021 2:37:23 PM > Reading mobile property...
WARN : 4/16/2021 2:37:23 PM > OK
INFO : 4/16/2021 2:37:23 PM > Reading feature mask...
WARN : 4/16/2021 2:37:23 PM > OK
INFO : 4/16/2021 2:37:23 PM > Reading roaming list 0...
WARN : 4/16/2021 2:37:23 PM > OK
INFO : 4/16/2021 2:37:23 PM > Reading NV items...
WARN : 4/16/2021 2:38:04 PM > OK
INFO : 4/16/2021 2:38:04 PM > Reading NV SIM1 items...
WARN : 4/16/2021 2:38:48 PM > OK
INFO : 4/16/2021 2:38:48 PM > Reading NV SIM2 items...
WARN : 4/16/2021 2:39:31 PM > OK
INFO : 4/16/2021 2:39:31 PM > Reading NV items...
WARN : 4/16/2021 2:39:36 PM > OK
INFO : 4/16/2021 2:39:37 PM > Reading EFS...
WARN : 4/16/2021 2:39:37 PM > OK
INFO : 4/16/2021 2:39:37 PM > Reading provisioning items...
WARN : 4/16/2021 2:39:48 PM > OK
INFO : 4/16/2021 2:39:48 PM > Backup saved as C:\Program Files (x86)\Octoplus\Octoplus_Samsung\BACKUP\QCN-SM-G973U-16-04-2021_14-36-14.qcn file
INFO : 4/16/2021 2:39:48 PM > Reading QCN done!
INFO : 4/16/2021 2:39:48 PM > Connecting to server...
WARN : 4/16/2021 2:39:50 PM > OK
INFO : 4/16/2021 2:39:50 PM > Checking smart card...
WARN : 4/16/2021 2:39:57 PM > OK
INFO : 4/16/2021 2:39:57 PM > Username: 2x38jyz
INFO : 4/16/2021 2:39:57 PM > Authorizing...
WARN : 4/16/2021 2:40:01 PM > OK
INFO : 4/16/2021 2:40:01 PM > Checking balance...
WARN : 4/16/2021 2:40:02 PM > OK
INFO : 4/16/2021 2:40:02 PM > Your balance: 240 credits.
INFO : 4/16/2021 2:40:02 PM > Checking operation...
WARN : 4/16/2021 2:40:04 PM > OK
INFO : 4/16/2021 2:40:04 PM > Initializing exploit...
INFO : 4/16/2021 2:40:32 PM > Preparing phone..
WARN : 4/16/2021 2:40:32 PM > OK
WARN : 4/16/2021 2:40:58 PM > OK
INFO : 4/16/2021 2:40:58 PM > Sending device information...
WARN : 4/16/2021 2:41:47 PM > OK
INFO : 4/16/2021 2:41:50 PM > Preparing device for Uplode Mode...
WARN : 4/16/2021 2:42:50 PM > OK
INFO : 4/16/2021 2:42:51 PM > Searching for device in Uploade Mode...
WARN : 4/16/2021 2:42:53 PM > OK
INFO : 4/16/2021 2:42:53 PM > Reading Uplode Mode data...
INFO : 4/16/2021 2:43:11 PM > Searching for signatures...
WARN : 4/16/2021 2:43:20 PM > OK
INFO : 4/16/2021 2:43:22 PM > Searching for ADB device...
WARN : 4/16/2021 2:43:58 PM > OK
INFO : 4/16/2021 2:43:59 PM > Initializing exploit...
WARN : 4/16/2021 2:44:30 PM > OK
INFO : 4/16/2021 2:44:32 PM > Reseting MSL...
WARN : 4/16/2021 2:45:53 PM > OK
WARN : 4/16/2021 2:45:55 PM > Phone will restart now. Please don't disconnect cable!
INFO : 4/16/2021 2:45:56 PM > Rebooting phone...
WARN : 4/16/2021 2:46:02 PM > OK
INFO : 4/16/2021 2:46:04 PM > Searching for ADB device...
WARN : 4/16/2021 2:46:29 PM > OK
INFO : 4/16/2021 2:46:31 PM > Initializing exploit...
WARN : 4/16/2021 2:47:04 PM > OK
INFO : 4/16/2021 2:47:05 PM > Bypassing security 1...
WARN : 4/16/2021 2:49:57 PM > OK
WARN : 4/16/2021 2:50:00 PM > Phone will restart now. Please don't disconnect cable!
INFO : 4/16/2021 2:50:01 PM > Rebooting phone...
WARN : 4/16/2021 2:50:07 PM > OK
INFO : 4/16/2021 2:50:09 PM > Searching for ADB device...
WARN : 4/16/2021 2:50:35 PM > OK
INFO : 4/16/2021 2:50:37 PM > Initializing exploit...
WARN : 4/16/2021 2:51:08 PM > OK
INFO : 4/16/2021 2:51:10 PM > Bypassing security 2...
ERROR : 4/16/2021 2:52:39 PM > MyExceptionEIdSocketErrorSocket Error # 10054
Connection reset by peer.
ERROR : 4/16/2021 2:52:39 PM > MyExceptionEIdSocketErrorSocket Error # 10054
Connection reset by peer.
ERROR : 4/16/2021 2:52:39 PM > Socket Error # 10054
Connection reset by peer.
ERROR : 4/16/2021 2:52:40 PM > MyExceptionEIdSocketErrorSocket Error # 10054
Connection reset by peer.

I try for second time and it succeded, but i used double credits with this device, can you bring the credits consumed in the first try?
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Old 04-19-2021, 07:02   #5 (permalink)
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Hello.

Please, check your PM.
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