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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 12-12-2017, 15:47   #1 (permalink)
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Octoplus card no work, help [Solved]


octoplus card no work anymore help

Searching for server...
----------------------------------------------------
The necessary server was not found!
Try to wait some time and repeat the operation.
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 00059***
Selected card: 0000059***
Updates count: 8
Updates limit: 18
Activations:
- LG - FULL (ver 2.5)
- Samsung - FULL (ver 2.5)
Creating secure connection...
[0000]Exception: RichEdit line insertion error
Requesting firmware...
Writing card firmware...
Failed!
Error at cmd #2

Last edited by Octopus box; 12-12-2017 at 16:41.
 
Old 12-12-2017, 16:10   #2 (permalink)
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Hello.

Your card doesn't answer to some commands:
Quote:
Error at cmd #2
The problem can be because of bad contacts between card and reader, problem with card reader or card is damaged. Please try to take out card from Box/reader, clean card contacts, put card back into Box/reader and try to re-update card again. Also try to out card into another external reader/dongle (or into another Box as reader) and then update card.
 
Old 12-12-2017, 16:35   #3 (permalink)
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thanks problem solved

i put a card in infinity best reader

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0005948B
Selected card: 000005948B
Updates count: 11
Updates limit: 18
Activations:
- LG - FULL (ver 2.5)
- Samsung - FULL (ver 2.5)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Card firmware successfully updated!

thanks for your help
 
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