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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 06-18-2020, 19:00   #1 (permalink)
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J327t unlock sucessful but still lock [Answered]


Log file "C:\Program Files\Octoplus\Octoplus_Samsung\LOG\17-06-2020_17-02-42.log" created (6/17/2020 5:02:56 PM).
INFO : 6/17/2020 5:03:24 PM > Set up system language English (file: English.ini)
INFO : 6/17/2020 5:03:27 PM > Welcome to Octoplus Box Samsung software version 2.9.1
INFO : 6/17/2020 5:05:22 PM > -----------------------------------------------------------------------------------
INFO : 6/17/2020 5:05:27 PM > Platform: Samsung Android
INFO : 6/17/2020 5:05:27 PM > Selected port: COM40
INFO : 6/17/2020 5:05:27 PM > Selected model: SM-J327T
INFO : 6/17/2020 5:05:27 PM > Operation: Read info
INFO : 6/17/2020 5:05:27 PM > Reading info, please wait...
WARN : 6/17/2020 5:05:33 PM > Please, press "OK" button on the phone to allow USB debugging.
INFO : 6/17/2020 5:05:39 PM > Detected phone model: SM-J327T
INFO : 6/17/2020 5:05:39 PM > Firmware compiled date: Tue May 8 10:38:14 KST 2018
INFO : 6/17/2020 5:05:40 PM > PDA version: J327TUVS2ARE1
INFO : 6/17/2020 5:05:40 PM > CSC version: J327TTMB2ARE1
INFO : 6/17/2020 5:05:40 PM > SW version: J327TUVS2ARE1
INFO : 6/17/2020 5:05:40 PM > Build number: QB9605173
INFO : 6/17/2020 5:05:40 PM > Phone SN: RV8JB1WKS3N
INFO : 6/17/2020 5:05:40 PM > Android version: 7.0 (NRD90M)
INFO : 6/17/2020 5:05:40 PM > Sales code: TMB
INFO : 6/17/2020 5:05:40 PM > Country: USA
INFO : 6/17/2020 5:05:40 PM > HW platform: exynos5
INFO : 6/17/2020 5:05:40 PM > HW Chip: exynos7570
INFO : 6/17/2020 5:05:40 PM > HW Modem: SHANNON305
INFO : 6/17/2020 5:05:40 PM > Security patch level: 2018-05-01
INFO : 6/17/2020 5:05:41 PM > Warranty Void: 0
INFO : 6/17/2020 5:05:41 PM > SIM 1 status: absent
INFO : 6/17/2020 5:05:41 PM > Codename: j3popeltetmo
INFO : 6/17/2020 5:05:41 PM > Performed by 2.9.1 Software version.
INFO : 6/17/2020 5:06:59 PM > -----------------------------------------------------------------------------------
INFO : 6/17/2020 5:06:59 PM > Connecting to server...
INFO : 6/17/2020 5:07:10 PM > Username: billycomm
INFO : 6/17/2020 5:07:10 PM > Authorizing...
INFO : 6/17/2020 5:07:21 PM > Checking balance...
WARN : 6/17/2020 5:07:32 PM > Your balance: 60 credits.
INFO : 6/17/2020 5:07:32 PM > Performed by 2.9.1 Software version.
INFO : 6/17/2020 5:07:47 PM > -----------------------------------------------------------------------------------
INFO : 6/17/2020 5:07:52 PM > Platform: Samsung Android
INFO : 6/17/2020 5:07:52 PM > Selected port: COM40
INFO : 6/17/2020 5:07:54 PM > Selected model: SM-J327T
INFO : 6/17/2020 5:07:57 PM > Operation: Unlock
INFO : 6/17/2020 5:07:58 PM > Detected phone model: SM-J327T
INFO : 6/17/2020 5:07:58 PM > Firmware compiled date: Tue May 8 10:38:14 KST 2018
INFO : 6/17/2020 5:07:58 PM > PDA version: J327TUVS2ARE1
INFO : 6/17/2020 5:07:58 PM > CSC version: J327TTMB2ARE1
INFO : 6/17/2020 5:07:58 PM > SW version: J327TUVS2ARE1
INFO : 6/17/2020 5:07:58 PM > Build number: QB9605173
INFO : 6/17/2020 5:07:59 PM > Phone SN: RV8JB1WKS3N
INFO : 6/17/2020 5:07:59 PM > Android version: 7.0 (NRD90M)
INFO : 6/17/2020 5:07:59 PM > Sales code: TMB
INFO : 6/17/2020 5:07:59 PM > Country: USA
INFO : 6/17/2020 5:07:59 PM > HW platform: exynos5
INFO : 6/17/2020 5:07:59 PM > HW Chip: exynos7570
INFO : 6/17/2020 5:07:59 PM > HW Modem: SHANNON305
INFO : 6/17/2020 5:07:59 PM > Security patch level: 2018-05-01
INFO : 6/17/2020 5:07:59 PM > Warranty Void: 0
INFO : 6/17/2020 5:07:59 PM > SIM 1 status: absent
INFO : 6/17/2020 5:07:59 PM > Codename: j3popeltetmo
INFO : 6/17/2020 5:07:59 PM > Rebooting phone
INFO : 6/17/2020 5:08:03 PM > Searching for a phone. Please wait...
INFO : 6/17/2020 5:08:59 PM > OK
INFO : 6/17/2020 5:08:59 PM > Connecting to modem port...
INFO : 6/17/2020 5:09:03 PM > Found phone on COM213
INFO : 6/17/2020 5:09:03 PM > Reading IMEI...
INFO : 6/17/2020 5:09:09 PM > OK
INFO : 6/17/2020 5:09:09 PM > Searching for USB diagnostic port...
INFO : 6/17/2020 5:09:11 PM > OK
WARN : 6/17/2020 5:09:11 PM > Connecting...
INFO : 6/17/2020 5:09:13 PM > OK
INFO : 6/17/2020 5:09:13 PM > -----------------------------------------------------------------------------------
WARN : 6/17/2020 5:09:13 PM > Connecting to server...
WARN : 6/17/2020 5:09:24 PM > OK
INFO : 6/17/2020 5:09:24 PM > Checking smart card...
INFO : 6/17/2020 5:10:01 PM > OK
INFO : 6/17/2020 5:10:02 PM > Username: billycomm
INFO : 6/17/2020 5:10:02 PM > Authorizing...
INFO : 6/17/2020 5:10:12 PM > OK
INFO : 6/17/2020 5:10:12 PM > Checking balance...
INFO : 6/17/2020 5:10:23 PM > OK
INFO : 6/17/2020 5:10:23 PM > Checking operation...
INFO : 6/17/2020 5:10:44 PM > OK
INFO : 6/17/2020 5:10:44 PM > Your balance: 60 credits.
INFO : 6/17/2020 5:10:44 PM > -----------------------------------------------------------------------------------
INFO : 6/17/2020 5:10:44 PM > Sending device information...
INFO : 6/17/2020 5:10:54 PM > OK
INFO : 6/17/2020 5:11:10 PM > Checking operation...
INFO : 6/17/2020 5:11:22 PM > OK
INFO : 6/17/2020 5:11:22 PM > Initializing...
INFO : 6/17/2020 5:11:30 PM > OK
INFO : 6/17/2020 5:11:30 PM > Reading data from phone...
INFO : 6/17/2020 5:36:05 PM > Initializing exploit...
INFO : 6/17/2020 5:36:05 PM > Phone is successfully unlocked
INFO : 6/17/2020 5:36:10 PM > Performed by 2.9.1 Software version.


WHAT SHOULD I DO TO SOLVE THIS ISSUE
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Old 06-19-2020, 07:08   #2 (permalink)
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Hello.

Please download and install latest software version 2.9.5 and repeat the operation once again.
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Old 06-19-2020, 14:25   #3 (permalink)
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Welcome to Octoplus Box Samsung software version 2.9.5.0
Card S/N : 0002344A
-----------------------------------------------------------------------------------
Connecting to server...
Could not connect to the server!
Performed by 2.9.5.0 Software version.
-----------------------------------------------------------------------------------
Connecting to server...
Username: billycomm
Authorizing...
Checking balance...
Your balance: 60 credits.
Performed by 2.9.5.0 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM40
Selected model: SM-J327T
Operation: Unlock
Detected phone model: SM-J327T
Firmware compiled date: Fri Mar 2 11:30:57 KST 2018
PDA version: J327TUVS2ARC1
CSC version: J327TTMB2ARC1
SW version: J327TUVS2ARE1
Build number: QB9605173
Phone SN: RV8JB1WKS3N
Android version: 7.0 (NRD90M)
Sales code: TMB
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2018-03-01
Warranty Void: 0
SIM 1 status: absent
Codename: j3popeltetmo
Connecting to modem port...
Found phone on COM213
Reading IMEI...OK
Searching for USB diagnostic port...OK
Connecting...OK
-----------------------------------------------------------------------------------
Connecting to server...failed
Phone unlocking failed
Performed by 2.9.5.0 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM213
Selected model: SM-J327T
Operation: Unlock
Detected phone model: SM-J327T
Firmware compiled date: Fri Mar 2 11:30:57 KST 2018
PDA version: J327TUVS2ARC1
CSC version: J327TTMB2ARC1
SW version: J327TUVS2ARE1
Build number: QB9605173
Phone SN: RV8JB1WKS3N
Android version: 7.0 (NRD90M)
Sales code: TMB
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2018-03-01
Warranty Void: 0
SIM 1 status: absent
Codename: j3popeltetmo
Connecting to modem port...
Found phone on COM213
Reading IMEI...OK
Searching for USB diagnostic port...OK
Connecting...OK
-----------------------------------------------------------------------------------
Connecting to server...OK
Checking smart card...
Checking smart card...
Username: billycomm
Authorizing...OK
Checking balance...OK
Checking operation...OK
Your balance: 60 credits.
-----------------------------------------------------------------------------------
Sending device information...OK
Checking operation...OK
Initializing...OK
Reading data from phone...
Initializing exploit...
Phone is successfully unlocked
Performed by 2.9.5.0 Software version.
-----------------------------------------------------------------------------------
Connecting to server...
Username: billycomm
Authorizing...
Checking balance...
Your balance: 60 credits.
Performed by 2.9.5.0 Software version.

thw fone still locked and no credit lost
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Old 06-19-2020, 15:16   #4 (permalink)
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Please, close the Software and send us latest *.log and *.logx files from "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder. We will research where can be the problem and try to find solution.
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Old 06-20-2020, 10:53   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Please, close the Software and send us latest *.log and *.logx files from "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG" folder. We will research where can be the problem and try to find solution.

here is the log file
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Old 06-20-2020, 11:06   #6 (permalink)
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i have sent the log file you requested for to CLAIM MAIL

regards
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Old 06-20-2020, 11:13   #7 (permalink)
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We'll check where can be the problem and infom You about possible solution
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