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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 07-31-2020, 18:24   #1 (permalink)
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J327t1 u4 not unlocked. [Answered]


I have tried to unlock j327t1, the software says that the phone is unlocked but the lock still exist in phone. I tried reflashing the phone but the file is only one. I reflashed the phone did the operation again but no success.



Log file "C:\Program Files\Octoplus\Octoplus_Samsung\LOG\31-07-2020_19-52-02.log" created (7/31/2020 7:52:02 PM).
INFO : 7/31/2020 7:52:12 PM > Set up system language English (file: English.ini)
INFO : 7/31/2020 7:52:12 PM > Welcome to Octoplus Box Samsung software version 2.9.6
INFO : 7/31/2020 7:52:12 PM > Card S/N : 100066D7C
INFO : 7/31/2020 7:54:00 PM > -----------------------------------------------------------------------------------
INFO : 7/31/2020 7:54:00 PM > Platform: Samsung Anycall
INFO : 7/31/2020 7:54:00 PM > Selected port: COM10
INFO : 7/31/2020 7:54:02 PM > Selected model: SM-J327T1
INFO : 7/31/2020 7:54:02 PM > Port is busy
INFO : 7/31/2020 7:54:13 PM > Mode: Emergency
ERROR : 7/31/2020 7:54:13 PM > Unlock for SM-J327T1 phone in emergency mode canít be done
INFO : 7/31/2020 7:54:13 PM > Performed by 2.9.6 Software version.
INFO : 7/31/2020 7:54:36 PM > -----------------------------------------------------------------------------------
INFO : 7/31/2020 7:54:37 PM > Platform: Samsung Android
INFO : 7/31/2020 7:54:37 PM > Selected port: COM10
INFO : 7/31/2020 7:54:37 PM > Selected model: SM-J327T1
INFO : 7/31/2020 7:54:37 PM > Operation: Unlock
INFO : 7/31/2020 7:54:40 PM > Detected phone model: SM-J327T1
INFO : 7/31/2020 7:54:40 PM > Firmware compiled date: Tue Aug 6 20:40:12 KST 2019
INFO : 7/31/2020 7:54:40 PM > PDA version: J327T1UVS4ASH2
INFO : 7/31/2020 7:54:40 PM > CSC version: J327T1TMK4ASH2
INFO : 7/31/2020 7:54:40 PM > SW version: J327T1UVS4ASH2
INFO : 7/31/2020 7:54:40 PM > Build number: QB13532959
INFO : 7/31/2020 7:54:40 PM > Phone SN: RV8K50SY0VP
INFO : 7/31/2020 7:54:40 PM > Android version: 7.0 (NRD90M)
INFO : 7/31/2020 7:54:40 PM > Sales code: TMK
INFO : 7/31/2020 7:54:41 PM > Country: USA
INFO : 7/31/2020 7:54:41 PM > HW platform: exynos5
INFO : 7/31/2020 7:54:41 PM > HW Chip: exynos7570
INFO : 7/31/2020 7:54:41 PM > HW Modem: SHANNON305
INFO : 7/31/2020 7:54:41 PM > Security patch level: 2019-08-01
INFO : 7/31/2020 7:54:41 PM > Warranty Void: 0
INFO : 7/31/2020 7:54:41 PM > SIM 1 status: sim service provider locked
INFO : 7/31/2020 7:54:41 PM > Codename: j3popeltemtr
INFO : 7/31/2020 7:54:41 PM > Connecting to modem port...
INFO : 7/31/2020 7:54:45 PM > Found phone on COM43
INFO : 7/31/2020 7:54:45 PM > Reading IMEI...
INFO : 7/31/2020 7:54:51 PM > OK
INFO : 7/31/2020 7:54:51 PM > Searching for USB diagnostic port...
INFO : 7/31/2020 7:54:53 PM > OK
WARN : 7/31/2020 7:54:53 PM > Connecting...
INFO : 7/31/2020 7:54:53 PM > OK
INFO : 7/31/2020 7:54:53 PM > -----------------------------------------------------------------------------------
WARN : 7/31/2020 7:54:53 PM > Connecting to server...
WARN : 7/31/2020 7:54:55 PM > OK
INFO : 7/31/2020 7:54:55 PM > Checking smart card...
INFO : 7/31/2020 7:54:55 PM > Checking smart card...
INFO : 7/31/2020 7:55:04 PM > Username: hassanjinja20190523
INFO : 7/31/2020 7:55:04 PM > Authorizing...
INFO : 7/31/2020 7:55:07 PM > OK
INFO : 7/31/2020 7:55:07 PM > Checking balance...
INFO : 7/31/2020 7:55:09 PM > OK
INFO : 7/31/2020 7:55:09 PM > Checking operation...
INFO : 7/31/2020 7:55:13 PM > OK
INFO : 7/31/2020 7:55:13 PM > Your balance: 190 credits.
INFO : 7/31/2020 7:55:13 PM > -----------------------------------------------------------------------------------
INFO : 7/31/2020 7:55:13 PM > Sending device information...
INFO : 7/31/2020 7:55:15 PM > OK
INFO : 7/31/2020 7:55:22 PM > Checking operation...
INFO : 7/31/2020 7:55:25 PM > OK
INFO : 7/31/2020 7:55:25 PM > Initializing...
INFO : 7/31/2020 7:55:32 PM > OK
INFO : 7/31/2020 7:55:32 PM > Reading data from phone...
INFO : 7/31/2020 8:09:50 PM > Initializing exploit...
INFO : 7/31/2020 8:09:50 PM > Phone is successfully unlocked
INFO : 7/31/2020 8:09:50 PM > Performed by 2.9.6 Software version.
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Old 08-01-2020, 08:48   #2 (permalink)
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Quote:
INFO : 7/31/2020 7:54:40 PM > Sales code: TMK
INFO : 7/31/2020 7:54:41 PM > Country: USA
INFO : 7/31/2020 7:54:41 PM > HW platform: exynos5
INFO : 7/31/2020 7:54:41 PM > HW Chip: exynos7570
INFO : 7/31/2020 7:54:41 PM > HW Modem: SHANNON305
INFO : 7/31/2020 7:54:41 PM > Security patch level: 2019-08-01
INFO : 7/31/2020 7:54:41 PM > Warranty Void: 0
INFO : 7/31/2020 7:54:41 PM > SIM 1 status: sim service provider locked
Hello.

You should try to read Software manual attentive, first!

TMB Unlock
Take out SIM card from phone.
Connect powered-on phone to PC via cable.
Install necessary driver.
Click "Unlock" button.
Follow software instructions (prompts).

P.S. You didn't accept latest Software update
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Old 08-01-2020, 11:35   #3 (permalink)
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i removed the sim card, repeated the operation but its still not working.
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Old 08-01-2020, 13:20   #4 (permalink)
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Post here full Software log
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Old 08-06-2020, 09:33   #5 (permalink)
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Am humbly sorry for the late reply. i returned the set to the cutomer. he now brought it back. here is the log

Welcome to Octoplus Box Samsung software version 2.9.7
Card S/N : 100066D7C
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM43
Selected model: SM-J327T1
Mode: Emergency
Unlock for SM-J327T1 phone in emergency mode can’t be done
Performed by 2.9.7 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM43
Selected model: SM-J327T1
Operation: Unlock
Proper android device not found. Make sure that "USB debug" option on the device is turned on.
Phone is successfully unlocked
Performed by 2.9.7 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM43
Selected model: SM-J327T1
Operation: Unlock
Detected phone model: SM-J327T1
Firmware compiled date: Tue Aug 6 20:40:12 KST 2019
PDA version: J327T1UVS4ASH2
CSC version: J327T1TMK4ASH2
SW version: J327T1UVS4ASH2
Build number: QB13532959
Phone SN: RV8K50SY0VP
Android version: 7.0 (NRD90M)
Sales code: TMK
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2019-08-01
Warranty Void: 0
SIM 1 status: absent
Codename: j3popeltemtr
Phone will restart now. Please don't disconnect cable!
Rebooting phone...OK
Searching for ADB device...OK
Searching for USB diagnostic port...OK
Connecting...OK
Connecting to server...OK
Checking smart card...OK
Username: hassanjinja20190523
Authorizing...OK
Checking balance...OK
Your balance: 190 credits.
Checking operation...OK
Initializing exploit...OK
Preparing phone..OK
Checking operation...OK
Device's modem J327T1UVS4ASH2 (QB13532959) is not supported!
Phone unlocking failed
Performed by 2.9.7 Software version.
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Old 08-06-2020, 09:52   #6 (permalink)
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Hello.

Please download and install latest test software version 2.9.7.2 from the Support Area (Samsung/TEST SOFTWARE/), then repeat the operation once again.

Quote:
To enter Support Area, press "Go to support" button on "Support & options" tab of the Software.
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Old 08-06-2020, 10:02   #7 (permalink)
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am downloading now. let me try it
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Old 08-06-2020, 10:35   #8 (permalink)
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still failed

Welcome to Octoplus Box Samsung software version 2.9.7.2
Card S/N : 100066D7C
-----------------------------------------------------------------------------------
Platform: Samsung Anycall
Selected port: COM10
Selected model: SM-J327T1
Port is busy
Mode: Emergency
Unlock for SM-J327T1 phone in emergency mode can’t be done
Performed by 2.9.7.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM10
Selected model: SM-J327T1
Operation: Unlock
Please, press "OK" button on the phone to allow USB debugging.
Proper android device not found. Make sure that "USB debug" option on the device is turned on.
Phone is successfully unlocked
Performed by 2.9.7.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM10
Selected model: SM-J327T1
Operation: Unlock
Detected phone model: SM-J327T1
Firmware compiled date: Tue Aug 6 20:40:12 KST 2019
PDA version: J327T1UVS4ASH2
CSC version: J327T1TMK4ASH2
SW version: J327T1UVS4ASH2
Build number: QB13532959
Phone SN: RV8K50SY0VP
Android version: 7.0 (NRD90M)
Sales code: TMK
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2019-08-01
Warranty Void: 0
SIM 1 status: absent
Codename: j3popeltemtr
Phone will restart now. Please don't disconnect cable!
Rebooting phone...OK
Searching for ADB device...OK
Searching for USB diagnostic port...failed
No diagnostic ports found!
Type *#0808# and select "DM+ACM+ADB"!
Phone unlocking failed
Performed by 2.9.7.2 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM10
Selected model: SM-J327T1
Operation: Unlock
Detected phone model: SM-J327T1
Firmware compiled date: Tue Aug 6 20:40:12 KST 2019
PDA version: J327T1UVS4ASH2
CSC version: J327T1TMK4ASH2
SW version: J327T1UVS4ASH2
Build number: QB13532959
Phone SN: RV8K50SY0VP
Android version: 7.0 (NRD90M)
Sales code: TMK
Country: USA
HW platform: exynos5
HW Chip: exynos7570
HW Modem: SHANNON305
Security patch level: 2019-08-01
Warranty Void: 0
SIM 1 status: absent
Codename: j3popeltemtr
Phone will restart now. Please don't disconnect cable!
Rebooting phone...OK
Searching for ADB device...OK
Searching for USB diagnostic port...OK
Connecting...OK
Connecting to server...OK
Checking smart card...OK
Username: hassanjinja20190523
Authorizing...OK
Checking balance...OK
Your balance: 190 credits.
Checking operation...OK
Initializing exploit...OK
Preparing phone..OK
Checking operation...OK
Device's modem J327T1UVS4ASH2 (QB13532959) is not supported!
Phone unlocking failed
Performed by 2.9.7.2 Software version.
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Old 08-06-2020, 11:48   #9 (permalink)
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what should i do nxt team
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