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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 01-27-2021, 11:29   #1 (permalink)
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n986b need help for unlock [Answered]


i have note 20 ultra 5g need to unlock i already root the phone but always says to me modem not supporter

Device's modem N986BXXS1ATH9 (QB16619535) is not supported!
We'll try to add support for N986BXXS1ATH9 (QB16619535) modem in next 24 hours.

and try this modem

Device's modem N986BXXU1ATJ1 (QB17022403) is not supported!
We'll try to add support for N986BXXU1ATJ1 (QB17022403) modem in next 24 hours.


any idea or tested firmware or modem

thanks
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Old 01-27-2021, 11:40   #2 (permalink)
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Hello.

Please, post here full software log of Unlock operation, we will check it.
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Old 01-27-2021, 11:47   #3 (permalink)
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Log file "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG\27-01-2021_12-43-30.log" created (2021-01-27 12:43:30 PM).
INFO : 2021-01-27 12:43:46 PM > Set up system language English (file: English.ini)
INFO : 2021-01-27 12:43:46 PM > Welcome to Octoplus Box Samsung software version 3.0.1.9
INFO : 2021-01-27 12:43:46 PM > Card S/N : 100086076
INFO : 2021-01-27 12:43:53 PM > -----------------------------------------------------------------------------------
INFO : 2021-01-27 12:43:56 PM > Work ID: 00000000007CFAB6
INFO : 2021-01-27 12:43:58 PM > Platform: Samsung Android
INFO : 2021-01-27 12:43:58 PM > Selected port: COM1
INFO : 2021-01-27 12:43:58 PM > Selected model: SM-N986B
INFO : 2021-01-27 12:44:31 PM > Performed by 3.0.1.9 Software version.
INFO : 2021-01-27 12:44:39 PM > -----------------------------------------------------------------------------------
INFO : 2021-01-27 12:44:41 PM > Work ID: 00000000007CFAEC
INFO : 2021-01-27 12:44:43 PM > Platform: Samsung Android
INFO : 2021-01-27 12:44:43 PM > Selected port: COM1
INFO : 2021-01-27 12:44:43 PM > Selected model: SM-N986B
INFO : 2021-01-27 12:44:43 PM > Operation: Read info
INFO : 2021-01-27 12:44:43 PM > Reading info, please wait...
INFO : 2021-01-27 12:44:46 PM > Detected phone model: SM-N986B
INFO : 2021-01-27 12:44:46 PM > Firmware compiled date: Tue Dec 22 19:01:00 KST 2020
INFO : 2021-01-27 12:44:46 PM > PDA version: N986BXXS1CUA2
INFO : 2021-01-27 12:44:46 PM > CSC version: N986BOXM1CTL5
INFO : 2021-01-27 12:44:47 PM > SW version: N986BXXU1ATJ1
INFO : 2021-01-27 12:44:47 PM > Build number: QB17022403
INFO : 2021-01-27 12:44:47 PM > Android version: 11 (RP1A.200720.012)
INFO : 2021-01-27 12:44:47 PM > Sales code: XME
INFO : 2021-01-27 12:44:47 PM > Country: MALAYSIA
INFO : 2021-01-27 12:44:47 PM > HW platform: universal990
INFO : 2021-01-27 12:44:47 PM > HW Chip: unknown
INFO : 2021-01-27 12:44:47 PM > HW Modem: SHANNON5123
INFO : 2021-01-27 12:44:47 PM > Security patch level: 2021-01-01
INFO : 2021-01-27 12:44:47 PM > Warranty Void: 1
INFO : 2021-01-27 12:44:47 PM > SIM 1 status: regional locked
INFO : 2021-01-27 12:44:47 PM > SIM 2 status: absent
INFO : 2021-01-27 12:44:47 PM > Codename: c2sxxx
INFO : 2021-01-27 12:44:49 PM > Performed by 3.0.1.9 Software version.
INFO : 2021-01-27 12:44:51 PM > -----------------------------------------------------------------------------------
INFO : 2021-01-27 12:44:53 PM > Work ID: 00000000007CFAF8
INFO : 2021-01-27 12:44:55 PM > Platform: Samsung Android
INFO : 2021-01-27 12:44:55 PM > Selected port: COM1
INFO : 2021-01-27 12:44:55 PM > Selected model: SM-N986B
INFO : 2021-01-27 12:44:55 PM > Operation: Read Codes - Any KNOX. Latest Firmwares are supported!
INFO : 2021-01-27 12:44:58 PM > Detected phone model: SM-N986B
INFO : 2021-01-27 12:44:58 PM > Firmware compiled date: Tue Dec 22 19:01:00 KST 2020
INFO : 2021-01-27 12:44:58 PM > PDA version: N986BXXS1CUA2
INFO : 2021-01-27 12:44:58 PM > CSC version: N986BOXM1CTL5
INFO : 2021-01-27 12:44:58 PM > SW version: N986BXXU1ATJ1
INFO : 2021-01-27 12:44:58 PM > Build number: QB17022403
INFO : 2021-01-27 12:44:59 PM > Android version: 11 (RP1A.200720.012)
INFO : 2021-01-27 12:44:59 PM > Sales code: XME
INFO : 2021-01-27 12:44:59 PM > Country: MALAYSIA
INFO : 2021-01-27 12:44:59 PM > HW platform: universal990
INFO : 2021-01-27 12:44:59 PM > HW Chip: unknown
INFO : 2021-01-27 12:44:59 PM > HW Modem: SHANNON5123
INFO : 2021-01-27 12:44:59 PM > Security patch level: 2021-01-01
INFO : 2021-01-27 12:44:59 PM > Warranty Void: 1
INFO : 2021-01-27 12:44:59 PM > SIM 1 status: regional locked
INFO : 2021-01-27 12:44:59 PM > SIM 2 status: absent
INFO : 2021-01-27 12:44:59 PM > Codename: c2sxxx
INFO : 2021-01-27 12:44:59 PM > Checking root...
INFO : 2021-01-27 12:44:59 PM > Checking device status...
WARN : 2021-01-27 12:44:59 PM > OK
WARN : 2021-01-27 12:45:03 PM > OK
WARN : 2021-01-27 12:45:03 PM > Phone will restart now. Please don't disconnect cable!
INFO : 2021-01-27 12:45:03 PM > Rebooting phone...
WARN : 2021-01-27 12:45:08 PM > OK
INFO : 2021-01-27 12:45:08 PM > Searching for ADB device...
WARN : 2021-01-27 12:45:55 PM > OK
INFO : 2021-01-27 12:45:55 PM > Checking root...
WARN : 2021-01-27 12:45:56 PM > OK
INFO : 2021-01-27 12:45:56 PM > Connecting to server...
WARN : 2021-01-27 12:45:59 PM > OK
INFO : 2021-01-27 12:45:59 PM > Checking smart card...
WARN : 2021-01-27 12:46:09 PM > OK
INFO : 2021-01-27 12:46:09 PM > Username: nabilissa
INFO : 2021-01-27 12:46:09 PM > Authorizing...
WARN : 2021-01-27 12:46:14 PM > OK
INFO : 2021-01-27 12:46:14 PM > Checking balance...
WARN : 2021-01-27 12:46:17 PM > OK
INFO : 2021-01-27 12:46:17 PM > Your balance: 110 credits.
INFO : 2021-01-27 12:46:17 PM > Checking operation...
WARN : 2021-01-27 12:46:20 PM > OK
INFO : 2021-01-27 12:46:37 PM > Initializing exploit...
WARN : 2021-01-27 12:47:03 PM > OK
INFO : 2021-01-27 12:47:03 PM > Checking operation...
ERROR : 2021-01-27 12:47:06 PM > Device's modem N986BXXU1ATJ1 (QB17022403) is not supported!
WARN : 2021-01-27 12:47:06 PM > We'll try to add support for N986BXXU1ATJ1 (QB17022403) modem in next 24 hours.
ERROR : 2021-01-27 12:47:11 PM > failed
ERROR : 2021-01-27 12:47:19 PM > Read codes failed
INFO : 2021-01-27 12:47:20 PM > Performed by 3.0.1.9 Software version.
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Old 01-27-2021, 12:16   #4 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please, post here full software log of Unlock operation, we will check it.
another modem with read code via adb and via root & adb

INFO : 2021-01-27 1:02:36 PM > Work ID: 00000000007D0130
INFO : 2021-01-27 1:02:38 PM > Platform: Samsung Android
INFO : 2021-01-27 1:02:38 PM > Selected port: COM1
INFO : 2021-01-27 1:02:38 PM > Selected model: SM-N986B
INFO : 2021-01-27 1:02:38 PM > Operation: Read info
INFO : 2021-01-27 1:02:39 PM > Reading info, please wait...
INFO : 2021-01-27 1:02:41 PM > Detected phone model: SM-N986B
INFO : 2021-01-27 1:02:41 PM > Firmware compiled date: Tue Dec 22 19:01:00 KST 2020
INFO : 2021-01-27 1:02:41 PM > PDA version: N986BXXS1CUA2
INFO : 2021-01-27 1:02:41 PM > CSC version: N986BOXM1CTL5
INFO : 2021-01-27 1:02:41 PM > SW version: N986BXXU1A***
INFO : 2021-01-27 1:02:41 PM > Build number: QB16572765
INFO : 2021-01-27 1:02:41 PM > Android version: 11 (RP1A.200720.012)
INFO : 2021-01-27 1:02:41 PM > Sales code: XME
INFO : 2021-01-27 1:02:41 PM > Country: MALAYSIA
INFO : 2021-01-27 1:02:41 PM > HW platform: universal990
INFO : 2021-01-27 1:02:41 PM > HW Chip: unknown
INFO : 2021-01-27 1:02:41 PM > HW Modem: SHANNON5123
INFO : 2021-01-27 1:02:41 PM > Security patch level: 2021-01-01
INFO : 2021-01-27 1:02:41 PM > Warranty Void: 1
INFO : 2021-01-27 1:02:41 PM > SIM 1 status: regional locked
INFO : 2021-01-27 1:02:42 PM > SIM 2 status: absent
INFO : 2021-01-27 1:02:42 PM > Codename: c2sxxx
INFO : 2021-01-27 1:02:43 PM > Performed by 3.0.1.9 Software version.
INFO : 2021-01-27 1:02:46 PM > -----------------------------------------------------------------------------------
INFO : 2021-01-27 1:02:48 PM > Work ID: 00000000007D013C
INFO : 2021-01-27 1:02:50 PM > Platform: Samsung Android
INFO : 2021-01-27 1:02:50 PM > Selected port: COM1
INFO : 2021-01-27 1:02:50 PM > Selected model: SM-N986B
INFO : 2021-01-27 1:02:50 PM > Operation: Read Codes - Any KNOX. Latest Firmwares are supported!
INFO : 2021-01-27 1:02:52 PM > Detected phone model: SM-N986B
INFO : 2021-01-27 1:02:52 PM > Firmware compiled date: Tue Dec 22 19:01:00 KST 2020
INFO : 2021-01-27 1:02:52 PM > PDA version: N986BXXS1CUA2
INFO : 2021-01-27 1:02:53 PM > CSC version: N986BOXM1CTL5
INFO : 2021-01-27 1:02:53 PM > SW version: N986BXXU1A***
INFO : 2021-01-27 1:02:53 PM > Build number: QB16572765
INFO : 2021-01-27 1:02:53 PM > Android version: 11 (RP1A.200720.012)
INFO : 2021-01-27 1:02:53 PM > Sales code: XME
INFO : 2021-01-27 1:02:53 PM > Country: MALAYSIA
INFO : 2021-01-27 1:02:53 PM > HW platform: universal990
INFO : 2021-01-27 1:02:53 PM > HW Chip: unknown
INFO : 2021-01-27 1:02:53 PM > HW Modem: SHANNON5123
INFO : 2021-01-27 1:02:53 PM > Security patch level: 2021-01-01
INFO : 2021-01-27 1:02:53 PM > Warranty Void: 1
INFO : 2021-01-27 1:02:53 PM > SIM 1 status: regional locked
INFO : 2021-01-27 1:02:53 PM > SIM 2 status: absent
INFO : 2021-01-27 1:02:53 PM > Codename: c2sxxx
INFO : 2021-01-27 1:02:53 PM > Checking root...
INFO : 2021-01-27 1:02:54 PM > Checking device status...
WARN : 2021-01-27 1:02:54 PM > OK
WARN : 2021-01-27 1:02:57 PM > OK
WARN : 2021-01-27 1:02:57 PM > Phone will restart now. Please don't disconnect cable!
INFO : 2021-01-27 1:02:57 PM > Rebooting phone...
WARN : 2021-01-27 1:03:03 PM > OK
INFO : 2021-01-27 1:03:03 PM > Searching for ADB device...
WARN : 2021-01-27 1:03:53 PM > OK
INFO : 2021-01-27 1:03:53 PM > Checking root...
WARN : 2021-01-27 1:03:53 PM > OK
INFO : 2021-01-27 1:03:53 PM > Connecting to server...
WARN : 2021-01-27 1:03:56 PM > OK
INFO : 2021-01-27 1:03:56 PM > Checking smart card...
WARN : 2021-01-27 1:04:07 PM > OK
INFO : 2021-01-27 1:04:07 PM > Username: nabilissa
INFO : 2021-01-27 1:04:07 PM > Authorizing...
WARN : 2021-01-27 1:04:11 PM > OK
INFO : 2021-01-27 1:04:11 PM > Checking balance...
WARN : 2021-01-27 1:04:14 PM > OK
INFO : 2021-01-27 1:04:14 PM > Your balance: 110 credits.
INFO : 2021-01-27 1:04:14 PM > Checking operation...
WARN : 2021-01-27 1:04:17 PM > OK
INFO : 2021-01-27 1:04:37 PM > Initializing exploit...
WARN : 2021-01-27 1:05:05 PM > OK
INFO : 2021-01-27 1:05:05 PM > Checking operation...
ERROR : 2021-01-27 1:05:08 PM > Device's modem N986BXXU1A*** (QB16572765) is not supported!
WARN : 2021-01-27 1:05:08 PM > We'll try to add support for N986BXXU1A*** (QB16572765) modem in next 24 hours.
ERROR : 2021-01-27 1:05:14 PM > failed
ERROR : 2021-01-27 1:05:14 PM > Read codes failed
INFO : 2021-01-27 1:05:15 PM > Performed by 3.0.1.9 Software version.
INFO : 2021-01-27 1:05:52 PM > -----------------------------------------------------------------------------------
INFO : 2021-01-27 1:05:54 PM > Work ID: 00000000007D0244
INFO : 2021-01-27 1:05:55 PM > Platform: Samsung Android
INFO : 2021-01-27 1:05:55 PM > Selected port: COM1
INFO : 2021-01-27 1:05:55 PM > Selected model: SM-N986B
INFO : 2021-01-27 1:05:55 PM > Operation: Read Codes - Via ADB
ERROR : 2021-01-27 1:05:55 PM > Proper android device not found. Make sure that "USB debug" option on the device is turned on.
ERROR : 2021-01-27 1:05:55 PM > Read codes failed
INFO : 2021-01-27 1:05:56 PM > Performed by 3.0.1.9 Software version.
INFO : 2021-01-27 1:06:03 PM > -----------------------------------------------------------------------------------
INFO : 2021-01-27 1:06:05 PM > Work ID: 00000000007D0257
INFO : 2021-01-27 1:06:07 PM > Platform: Samsung Android
INFO : 2021-01-27 1:06:07 PM > Selected port: COM1
INFO : 2021-01-27 1:06:07 PM > Selected model: SM-N986B
INFO : 2021-01-27 1:06:07 PM > Operation: Read Codes - Via ADB
INFO : 2021-01-27 1:06:11 PM > Detected phone model: SM-N986B
INFO : 2021-01-27 1:06:11 PM > Firmware compiled date: Tue Dec 22 19:01:00 KST 2020
INFO : 2021-01-27 1:06:11 PM > PDA version: N986BXXS1CUA2
INFO : 2021-01-27 1:06:11 PM > CSC version: N986BOXM1CTL5
INFO : 2021-01-27 1:06:11 PM > SW version: N986BXXU1A***
INFO : 2021-01-27 1:06:11 PM > Build number: QB16572765
INFO : 2021-01-27 1:06:12 PM > Android version: 11 (RP1A.200720.012)
INFO : 2021-01-27 1:06:12 PM > Sales code: XME
INFO : 2021-01-27 1:06:12 PM > Country: MALAYSIA
INFO : 2021-01-27 1:06:12 PM > HW platform: universal990
INFO : 2021-01-27 1:06:12 PM > HW Chip: unknown
INFO : 2021-01-27 1:06:12 PM > HW Modem: SHANNON5123
INFO : 2021-01-27 1:06:12 PM > Security patch level: 2021-01-01
INFO : 2021-01-27 1:06:12 PM > Warranty Void: 1
INFO : 2021-01-27 1:06:12 PM > SIM 1 status: regional locked
INFO : 2021-01-27 1:06:12 PM > SIM 2 status: absent
INFO : 2021-01-27 1:06:12 PM > Codename: c2sxxx
INFO : 2021-01-27 1:06:12 PM > -----------------------------------------------------------------------------------
WARN : 2021-01-27 1:06:12 PM > Connecting to server ..
INFO : 2021-01-27 1:06:12 PM > Username: nabilissa
INFO : 2021-01-27 1:06:23 PM > Connect to server successfull.
INFO : 2021-01-27 1:06:23 PM > Checking smart card...
INFO : 2021-01-27 1:06:42 PM > Checking operation...
ERROR : 2021-01-27 1:06:45 PM > failed
ERROR : 2021-01-27 1:06:45 PM > Device's modem N986BXXU1A*** (QB16572765) is not supported!
WARN : 2021-01-27 1:06:45 PM > We'll try to add support for N986BXXU1A*** (QB16572765) modem in next 24 hours.
ERROR : 2021-01-27 1:06:55 PM > Read codes failed
INFO : 2021-01-27 1:06:56 PM > Performed by 3.0.1.9 Software version.
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Old 01-27-2021, 13:33   #5 (permalink)
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Unfortunately, we made some mistakes in our latest update, we are sorry, but Repair Network/ IMEI and Read codes operations aren't supported for this device with latest security patch version.

We updated our news please check: �� Octoplus Box Samsung Software v.3.0.1 is out! ��

Last edited by Octopus box; 01-27-2021 at 13:57.
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Old 01-27-2021, 13:54   #6 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Unfortunately, we made some mistakes in our latest update, we are sorry, but Repair Network/ IMEI and Read codes operations aren't supported for this device with latest security patch version.
We updated our news please check: �� Octoplus Box Samsung Software v.3.0.1 is out! ��

if you help me told me which security is supported may i can downgrade the phone security

thanks a lot for helping me <3
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Old 01-27-2021, 13:58   #7 (permalink)
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Unfortunately, currently no stable solution for this phone.
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