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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung

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Old 05-16-2022, 16:38   #1 (permalink)
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No home and recent apps after mdm remove (a515f) [Answered]


Hi, after remove mdm from a515f device, I haven't home and recent apps button!
How to get it?
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File Type: jpg IMG1_20220516_163632.jpg (45.9 KB, 52 views)

Last edited by Octopus support; 05-17-2022 at 07:43.
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Old 05-16-2022, 18:21   #2 (permalink)
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where is log of mdm operation u did on octopus
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Old 05-17-2022, 06:42   #3 (permalink)
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Hello.

Please, post here full software log of Unlock MDM operation, we will check it.
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Old 05-17-2022, 15:31   #4 (permalink)
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Operation Log :

Code:
2022-05-16 14:44:33.307 [I] Work ID: 0000000001C42402
2022-05-16 14:44:33.330 [I] Starting Unlock MDM
2022-05-16 14:44:33.349 [I] Selected model: SM-A515F
2022-05-16 14:44:38.540 [I] Input device IMEI and serial number
2022-05-16 14:44:38.541 [I] Phone must be in Setup Wizard mode
2022-05-16 14:44:51.798 [I] Input IMEI: 350220434076493
2022-05-16 14:44:51.799 [I] Input SN: RZ8NB0QHVRR
2022-05-16 14:44:51.800 [I] Connecting to server...
2022-05-16 14:44:51.800 [I] Username: billel23
2022-05-16 14:45:00.264 [I] Your balance: 100 credits
2022-05-16 14:45:00.264 [I] Sending device information..
2022-05-16 14:45:04.546 [I] Follow these steps :
2022-05-16 14:45:04.547 [I] 1. In Android Setup Wizard mode tap on the blank space 6 times.
2022-05-16 14:45:04.547 [I] 2. Scan this QR code to install MDM Guard service on your device.
2022-05-16 14:45:04.548 [I] 3. Connect to Wi-Fi.
2022-05-16 14:45:04.549 [I] 4. Follow the instructions on the screen.
2022-05-16 14:45:04.549 [I] 5. Allow USB debugging mode when prompt appears on the screen.
2022-05-16 14:45:04.575 [I] Searching ADB devices...
2022-05-16 14:50:00.496 [I] Press "OK" button on the device to allow USB debugging
2022-05-16 14:50:04.494 [I] QR Code is scanned
2022-05-16 14:50:04.494 [I] Reading info...
2022-05-16 14:50:04.712 [I] Detected model: SM-A515F
2022-05-16 14:50:04.712 [I] Fingerprint: samsung/a51nseea/a51:11/RP1A.200720.012/A515FXXU5EUL3:user/release-keys
2022-05-16 14:50:04.712 [I] Firmware compiled date: Fri Dec 17 20:28:26 KST 2021
2022-05-16 14:50:04.712 [I] PDA version: A515FXXU5EUL3
2022-05-16 14:50:04.712 [I] CSC version: A515FOXM5EUL3
2022-05-16 14:50:04.712 [I] SW version: A515FXXU5EUL3
2022-05-16 14:50:04.712 [I] Build number: QB21371075
2022-05-16 14:50:04.712 [I] Phone SN: RZ8NB0QHVRR
2022-05-16 14:50:04.712 [I] Android version: 11 (RP1A.200720.012)
2022-05-16 14:50:04.712 [I] Sales code: XEF
2022-05-16 14:50:04.712 [I] Country: France
2022-05-16 14:50:04.712 [I] HW platform: exynos9611
2022-05-16 14:50:04.712 [I] HW Chip: universal9611
2022-05-16 14:50:04.712 [I] HW Modem: MP 0.3H
2022-05-16 14:50:04.712 [I] Security patch level: 2022-01-01
2022-05-16 14:50:04.712 [I] Warranty Void: 0
2022-05-16 14:50:04.712 [I] Codename: a51nseea
2022-05-16 14:50:04.712 [I] SIM 1 status: ABSENT
2022-05-16 14:50:04.712 [I] SIM 2 status: ABSENT
2022-05-16 14:50:04.712 [I] Modem board: SHANNON337
2022-05-16 14:50:05.702 [I] Your account will be charged for 100 credits. Do you want to continue?
2022-05-16 14:50:12.272 [I] Starting exploit...
2022-05-16 14:50:26.177 [I] Activating service...
2022-05-16 14:50:37.546 [I] MDM Guard service was activated. Your device will finish the installation and reboot.
2022-05-16 14:50:37.547 [I] Continue to follow intstructions on the device
2022-05-16 14:50:37.548 [W] MDM Guard service will restrict OTA updates on your device to prevent relock.
2022-05-16 14:50:37.548 [W] Warning: Unlock MDM operation works for security patch level up to 2022-02-01. If you update your phone to security patch level 2022-03-01 or higher - device will be relocked.
2022-05-16 14:50:54.035 [I] Unlock MDM done
2022-05-16 14:50:54.053 [I] Execution time 6 minute(s) 20 second(s)
2022-05-16 14:50:54.070 [I] Performed by 4.0.3.0 Software version.
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Old 05-18-2022, 07:25   #5 (permalink)
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Hello

Please, perform factory data reset, then try to repeat operation once again.

The next attempts will be free for your phone.

Thereafter, send us result, we will check it.
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