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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 01-22-2020, 21:12   #1 (permalink)
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SM-G960U sprint unlock error [Answered]


Welcome to Octoplus Box Samsung software version 2.8.6.5
-----------------------------------------------------------------------------------
To connect SM-G930V phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3. Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
To connect SM-G570M phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3. Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
To connect SM-G930V phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3. Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM151
Selected model: SM-G960U
Operation: Unlock
Searching for a phone. Please wait...
Please, press "OK" button on the phone to allow USB debugging.
Detected phone model: SM-G960U
Firmware compiled date: Thu Nov 21 14:58:09 KST 2019
PDA version: G960USQS7CSK4
CSC version: G960UOYN7CSK4
SW version: G960USQS7CSK4
Build number: 14438904
Phone SN: R58KA0H15QW
Android version: 9 (PPR1.180610.011)
Sales code: SPR
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-12-01
Warranty Void: 0
SIM 1 status: absent
Codename: starqltesq
Please insert SIM card and try again!
Phone unlocking failed
Performed by 2.8.6.5 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM151
Selected model: SM-G960U
Operation: Unlock
Searching for a phone. Please wait...
Detected phone model: SM-G960U
Firmware compiled date: Thu Nov 21 14:58:09 KST 2019
PDA version: G960USQS7CSK4
CSC version: G960UOYN7CSK4
SW version: G960USQS7CSK4
Build number: 14438904
Phone SN: R58KA0H15QW
Android version: 9 (PPR1.180610.011)
Sales code: SPR
Country: USA
HW platform: sdm845
HW Chip: unknown
HW Modem: SDM845
Security patch level: 2019-12-01
Warranty Void: 0
SIM 1 status: card io error
Codename: starqltesq
U7 firmwares not supported!
Phone unlocking failed
Performed by 2.8.6.5 Software version
 
Old 01-23-2020, 07:46   #2 (permalink)
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Hello.

As you can see from the software log:

Quote:
U7 firmwares not supported!
 
Old 01-29-2020, 17:45   #3 (permalink)
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Talking

Quote:
Originally Posted by Octopus support View Post
Hello.

As you can see from the software log:
SM-G960U (BIT7 - 400 credits, processing up to 48 hours)

will be posible now
 
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