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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 05-24-2022, 11:54   #1 (permalink)
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Smile Problem with open new samusng software [Solved]


Hi,

I Have problem with open software "new samsung". Open 1 on 7 launch apps. Software FRP/LG/Samsung OLD open anytime.

Where is problem?
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Old 05-24-2022, 12:05   #2 (permalink)
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Hello

Please, update your card, then try to run software once again.
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Old 05-24-2022, 12:46   #3 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello

Please, update your card, then try to run software once again.
Same problem, nothing happens.
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Old 05-24-2022, 12:58   #4 (permalink)
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Please, send us screenshot of what is it written in device manager in tab ''smart card reader''
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Old 05-24-2022, 13:07   #5 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Please, send us screenshot of what is it written in device manager in tab ''smart card reader''
PHOTO 1 : Device Manager

Translate:
1. SMART CARD READER: Microsoft Usbccid Smartcard Reader WUDF
2. SMART CARD: Unkown Smart Card

PHOTO 2 : Error when open software
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Old 05-24-2022, 14:43   #6 (permalink)
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Okay, problem solved!

Uninstall SMART CARD driver, connect box and card ID is USB\VID_058F&PID_9540&REV_0120

Install Alcor Micro Smart Card Reader Driver 1.7.26.0 and works great.


Thx.
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