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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus Samsung/Octoplus Samsung


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Old 01-25-2020, 11:54   #1 (permalink)
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Smile samsung G610F Modem Not Supported [Solved]


Welcome to Octoplus Box Samsung software version 2.8.7
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM18
Selected model: SM-G610F
Operation: xx
Can't kill external ADB references. Please, close all programs that use
ADB server.
Please, press "OK" button on the phone to allow USB debugging.
Detected phone model: SM-G610F
Firmware compiled date: Sat Nov 9 21:59:42 KST 2019
PDA version: G610FDDU1CSK2
CSC version: G610FODD1CSJ2
SW version: G610FDDU1CSK1
Build number: QB14298059
Phone SN: RZ8J20DG0NE
Android version: 8.1.0 (M1AJQ)
Sales code: INS
Country: India
HW platform: exynos5
HW Chip: exynos7870
HW Modem: SHANNON315
Security patch level: 2019-10-01
Warranty Void: 0
SIM 1 status: absent
SIM 2 status: absent
Codename: on7xeltedd
Rebooting phone
Searching for a phone. Please wait...

-----------------------------------------------------------------------------------
Connecting to server ..
Username: xxxx
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Checking operation...failed
Device's modem G610FDDU1CSK1 (QB14298059) is not supported!
Write IMxx failed
Performed by 2.8.7 Software version.
 
Old 01-25-2020, 12:42   #2 (permalink)
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https://shell.boxwares.com/Download.aspx?L=1586
flash this modem then try again
 
Old 01-27-2020, 08:53   #3 (permalink)
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Hello.

We'll try to add support for this modem in future, please try to write another modem and repeat operation again
 
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Old 06-05-2020, 01:49   #4 (permalink)
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Welcome to Octoplus Box Samsung software version 2.8.9
-----------------------------------------------------------------------------------
Connecting to server...
Username: SHMUELNAHUM522
Authorizing...
Checking balance...
Your balance: 100 credits.
Performed by 2.8.9 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM418
Selected model: SM-G610FD
Operation: Read info
Reading info, please wait...
Detected phone model: SM-G610F
Firmware compiled date: Mon Nov 4 21:16:01 KST 2019
PDA version: G610FXXU1CSK1
CSC version: G610FODI1CSJ1
SW version: G610FXXU1CSK1
Build number: QB14298066
Phone SN: RZ8K90V80PF
Android version: 8.1.0 (M1AJQ)
Sales code: INS
Country: India
HW platform: exynos5
HW Chip: exynos7870
HW Modem: SHANNON315
Security patch level: 2019-09-01
Warranty Void: 1
SIM 1 status: absent
SIM 2 status: absent
Codename: on7xelteins
Performed by 2.8.9 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM418
Selected model: SM-G610FD
Operation: Repair IMEI A
Detected phone model: SM-G610F
Firmware compiled date: Mon Nov 4 21:16:01 KST 2019
PDA version: G610FXXU1CSK1
CSC version: G610FODI1CSJ1
SW version: G610FXXU1CSK1
Build number: QB14298066
Phone SN: RZ8K90V80PF
Android version: 8.1.0 (M1AJQ)
Sales code: INS
Country: India
HW platform: exynos5
HW Chip: exynos7870
HW Modem: SHANNON315
Security patch level: 2019-09-01
Warranty Void: 1
SIM 1 status: absent
SIM 2 status: absent
Codename: on7xelteins
-----------------------------------------------------------------------------------
Connecting to server ..
Username: **************
Connect to server successfull.
Checking smart card...
Smart card successfully checked.
Your balance: 100 credits.
-----------------------------------------------------------------------------------
Checking operation...failed
Device's modem G610FXXU1CSK1 (QB14298066) is not supported!
Write IMEI failed
Performed by 2.8.9 Software version.
*****
i have tryed to flash the modem that was provided in the link but ... i did not succeeded to flash it

***here is the log***

irmware write started.
Writing RADIO section...
RADIO section has been written successfully.
Writing Firmware Failed
Performed by 2.8.9 Software

*********
*********
also tryed to flash full cp and can not do that ! pls help
 
Old 06-05-2020, 08:28   #5 (permalink)
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Quote:
Performed by 2.8.9 Software version.
This Software version is outdated!
 
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Old 06-08-2020, 01:47   #6 (permalink)
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i can not register to network!!

some i have updated to latest version!
so i could only once do repair and now i can not do it any more i want to do againg cause i think maybe the imei is not good cause i can not register to the net!
so i have done repair network SUCCESSFULY but still can not do repair again and can not make phones calls
i have set sim count to 2 (because it is dous) and stil nothing!
pls help
1. how can i do repair ?
2. what do i need to do to get the network and phonecalls working?
3. do i need to write cert ? can i write cert from another phone or efs ?
thank you in adnvace and sorry about the length of teh question the procidure mach more

**********LOG********
Connecting to server ..
Username: *******************
Connect to server successfull.
Checking smart card...
Your balance: 100 credits.
Checking operation...OK
-----------------------------------------------------------------------------------
Repairing network. Please wait, this can take some time...OK
Network is successfully repaired.
Performed by 2.9.4 Software version.

*****MORE LOG*******
Welcome to Octoplus Box Samsung software version 2.9.4
Card S/N : 0002946B
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM418
Selected model: SM-G610FD
Operation: Read info
Reading info, please wait...
Please, press "OK" button on the phone to allow USB debugging.
Detected phone model: SM-G610F
Firmware compiled date: Mon Jul 2 15:31:44 KST 2018
PDA version: G610FXXU1BRG1
CSC version: G610FODI1BRF4
SW version: G610FXXU1BRF2
Build number: QB10036693
Phone SN: RZ8K90V80PF
Android version: 7.0 (NRD90M)
Sales code: INS
Country: India
HW platform: exynos5
HW Chip: exynos7870
HW Modem: SHANNON315
Security patch level: 2018-06-01
Warranty Void: 1
SIM 1 status: absent
SIM 2 status: absent
Codename: on7xelteins
Performed by 2.9.4 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM418
Selected model: SM-G610FD
Operation: Repair IMEI A
Detected phone model: SM-G610F
Firmware compiled date: Mon Jul 2 15:31:44 KST 2018
PDA version: G610FXXU1BRG1
CSC version: G610FODI1BRF4
SW version: G610FXXU1BRF2
Build number: QB10036693
Phone SN: RZ8K90V80PF
Android version: 7.0 (NRD90M)
Sales code: INS
Country: India
HW platform: exynos5
HW Chip: exynos7870
HW Modem: SHANNON315
Security patch level: 2018-06-01
Warranty Void: 1
SIM 1 status: absent
SIM 2 status: absent
Codename: on7xelteins
-----------------------------------------------------------------------------------
Connecting to server ..
Username: ********
Connect to server successfull.
Checking smart card...
Checking operation...OK
-----------------------------------------------------------------------------------
Checking Root:
Phone is Rooted.
Rebooting phone
Searching for a phone. Please wait...OK
Writing new phone IMEI...failed
Write IMEI failed
Performed by 2.9.4 Software version.
-----------------------------------------------------------------------------------
Platform: Samsung Android
Selected port: COM418
Selected model: SM-G610FD
Operation: Repair IMEI A
Detected phone model: SM-G610F
Firmware compiled date: Mon Jul 2 15:31:44 KST 2018
PDA version: G610FXXU1BRG1
CSC version: G610FODI1BRF4
SW version: G610FXXU1BRF2
Build number: QB10036693
Phone SN: RZ8K90V80PF
Android version: 7.0 (NRD90M)
Sales code: INS
Country: India
HW platform: exynos5
HW Chip: exynos7870
HW Modem: SHANNON315
Security patch level: 2018-06-01
Warranty Void: 1
SIM 1 status: absent
SIM 2 status: absent
Codename: on7xelteins
-----------------------------------------------------------------------------------
Connecting to server ..
Username: *********
Connect to server successfull.
Checking smart card...
Checking operation...OK
-----------------------------------------------------------------------------------
Checking Root:
Phone is Rooted.
Writing new phone IMEI...failed
Write IMEI failed
Performed by 2.9.4 Software version.
-----------------------------------------------------------------------------------
 
Old 06-08-2020, 01:56   #7 (permalink)
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AS YOU CAN SEE I HAVE DOWNGRADED TO ANDROID 7 BECAUSE I GOT AGAIN THE ANSWER THAT device modem does not supported and still can not repair !!!
 
Old 06-08-2020, 07:37   #8 (permalink)
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First of all check cert status dial *#0011# and post here result. Besides, we've already release latest test Software version 2.9.4.5, You can and You should download and install it
 
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Old 06-08-2020, 23:10   #9 (permalink)
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thanks about the answer but i have manage to fix it by OTHER box . but for sure i could do that here also . so sorry!
how is it that in the shell i can see that the latest software is 2.9.4 only
https://drive.google.com/file/d/1NCB...ew?usp=sharing
 
Old 06-09-2020, 07:51   #10 (permalink)
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As we said many times ago, Shell isn't longer supported
 
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